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Jira Service Management
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...ssue.customfield_10178 != null : true 10177 is a check box 10178 is a text field When I select that value and leave the text field blank, it is not giving a validation error. Is this because of the f...
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Hi, I use Freshdesk. We have the Atlassian JIRA app installed on Freshdesk, this allows me to create a new issue on JIRA or link to an existing issue on JIRA. My question is - Is there an equiv...
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Hello everyone. I hope you doing well today. Can I re-open a form when the criteria are not correct? For example, if someone adds a wrong approver can I re-open the form and ask them to in...
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Hi, I try see reports, Burnup Chartp, Burndown Chartp, sprint review, velocity chaartp, but Jira show a error "Error could not find suitable statistics field with ID 'customfield...
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Hi All, I am trying to configure the SLAs on my request types, and i have made some SLA's but when i go back to the request type it is showing as this am i doing something wrong?
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Hello Atlassian Community, This marks my first discussion in our community, so please bear with me if I've chosen the wrong topic or title. Your patience is much appreciated! 😊 I'm excited...
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I have created a customer portal form which is to be used only by a specific user (i.e. issue reporter). The form will solely be used for entering data. The user doesn't need to view the queue of iss...
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I've successfully established the HubSpot-JIRA connection and aim to generate a JIRA ticket whenever a new ticket is created in HubSpot. However, I'm encountering an issue within the HubSpot workflow...
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S Dear All, I hope this message finds you well. I have a specific inquiry regarding the setup of customer agent queues and tier levels in Jira Service Management. I would greatly appreciate your gu...
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Hi all, First time user of ScriptRunner here. I searched the Community field for similar situation as mine but cannot find one that works for me. Anyway, I got 2 fields that set the priority on -- u...
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Hi everyone, I am currently configuring Atlassian Assets and trying to figure out the following: Object A = Hardware Model. Object B = Laptop Object Object B Attribute: Model Code - References the...
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Hi there, I have a For AQL branch which is looking up records in a User object type where the Jira user is empty and then doing a GET per below https://site.atlassian.net/rest/api/3/user/search?que...
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Hello the community, is it possible import configuration file (same as CSV) for create fields (500 fields) automatically (combo select with options)? thx
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I want to add a quick filter (drop down list) on the kanban board of my project so I can filter by epic. I want to be able to see all the issues within the epic that is selected.
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Hi Community, I noticed that my current JMWE app is not copying comments (with the attachment link) when the post-function executes. Please note that this post-function is right after creating the i...
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Hi Everyone! I am creating an automated rule for a repetitive task with subtask Scheduled issues with subtask automated (This should bre running Every day at 12:30pm) : Unfortunate...
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...hould read : show me machines, that are part of project that has inbound object of type Machine. And this is true. "PartOfProject" HAVING inboundReferences(objectType = Machine) this r...
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I'm an admin, but I don't have the automations tab in Configure Schema, and if I'm doing regular automations in a project, there are no asset object triggers or outcomes. How do I turn this on?
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Hi everyone, Need help. I create most of the JSM projects for my company. Only 1 of the JSM projects (I created) have been updated to use SLAs. Several of the other JSM projects (one I...
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Hello, Our team has grown and we no longer want everyone to participate in the Jira Service management project. I want the developers to still be able to reply to customers but I want...
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My IT team currently sends welcome emails to new employees from their email client. I am looking for a way to send these email from Jira. It will allow the agents easier ability to see what w...
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We have been using the above listed app to assign issues to teams that have flexible hours(not every member works every day), based on who is available that day. Any help with this would be greatly a...
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We have an employee onboarding form that requires 2 weeks notice of the employee's start date but customers have been picking any date they want. How can I set it up so that the customer filli...
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I have many JSM projects in my portal. Someone wants to add an external link to the home page with all the portal projects but I want this to be a separate section not in the announcement or header s...
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Hi folks, our team has recently purchased Jira Assets and connected our MDM so that a live inventory can exist there. Objects representing our hardware can be found easily and attributes are updated ...
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| September 9, 2025 11:40 AM PDT |