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Jira Service Management
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Por temas de auditoría, me solicitan si jira tiene un parámetro donde se vea el formato de la contraseña de los clientes. Lo he buscado por todos lados y no encuentro. Saludos,
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We need to set the default value in issue type drop down list in create screen which is not a custom field but it is a system field. How to achieve this? Is it possible through some configuration or ...
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I am wondering if there are any licensing regulations that prevent shared account scenarios. For example, multiple agents use one licensed account by sharing credentials. I understand this is not a s...
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Hello, I am experimenting with using Atlassian Assist with Slack to automate ticket creation on a JSM board. I have the app integration setup and it works, but now I would like to be able to set som...
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I'm trying to create what should be a simple automation - send an email when a ticket is unassigned. In my rules I have these steps: If: Matches Assignee is Empty Then: Send email ...
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Buenos días, ¿alguien podría ayudarme a configurar una condición o propiedad en la que cuando alguien comenta una incidencia, el estado cambie automáticamente de 'pendiente de aprobación' a 'aceptado...
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So we are planning to implement the BigPicture into a Pretty big company. When I see weekly working hours I can see that the work is equally shared between the planned weeks. Ex.: I have 3 weeks for ...
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Hi, I want to configure custom domains beta feature in my private jira instance. But... I have got an error while configure process, which is URL is invalid and thats it, no further informatio...
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Hi, Referring to the subject, i was reading the following article: support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/ In this article there is a hyperlink...
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...o to the help center". Factually it's also not true as there is are external resources and an announcement.
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Hi, Is there a way to get data from the zendesk support field in a JQL?. The JQL is to get the report document and see all the data. If there is another way to get this info, it works fine. I hav...
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Hi, I want to make the field 'organization' important in my Jira Service Management project. When the employee doesn't fill in an organization, he needs to get an email with an alert of it. ...
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I am having issue in date field validation using Jira workflow 'Date expression compare' validator. And one strange observation is if I am using '>=' expression for validation against 'now' (today...
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hello Team, I know we don't have relationship between support group and assignee in JSM, but lot of customers not satisified. is there any way to do some customization ?? or any 3rd party plug-in ...
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Hi there, I have a question about the view in the browser tabs. As you can see in the in the screenshot, attached to this question. There are 2 tab views of the browser. On the left, you can ...
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Hello everyone... Thinking on how to start this... I've read tons of articles online how to make it work but nothing. Recently we have integrated Jira into our company, works good, no problems, use...
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CSA cannot be access for SDP jira to configure Jira domain. I want to add one field in jira project using CSA, but cannnot access with prompt "no permission"
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Hello! Once a client submits a ticket through my service portal, they see the text, "Your request has been raised." and a link to the ticket. Is there anyway I could update this text? Thanks in adva...
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Users of my Jira account are trying to configure the issue layout but it is hidden from their view. From an administrative perspective, what do I need to enable for the non jira admins to have the ab...
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Hello everyone there, this is my first question for the community, i hope my requeriment is correctly defined. I need to put an input box in the user review notification email sent when a re...
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I am working on creating a filter that can display the updated time spent on tickets within the last 7 days. It's relatively straightforward to show the total time spent on tickets over their entire ...
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We have successfully configured a custom email address for notifications, such that JSM sends emails from support@OURDOMAIN.com. The email used is from Google Workspace. The problem we are having is...
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I've been looking for the Services REST API endpoints, but there don't seem to be any? I'm talking about the services that show up right under the Change Calendar in the left hand panel navigat...
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Is possible to use the automation tool to create triggers - If a ticket is not “In Progress” at the VPN exception start, send a notification or e-mail to me as a reminder. - When the end date...
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Hi, I'm trying to add a comment to a JSM issue through an automation with a public visibility. My problem is that the visibility list only contains the "Internal" option. Does anyone know why a...
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