Community resources
Community resources
Community resources
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Jira Service Management
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We have a requirement that we need to send the notification mail when the related issues are added through issue linkage. We added a notification 'Updated' in Notification scheme through confi...
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My company has been using Jira for a while. And many customers don't receive the invitation mail for many reason, sometime they get mistaken as spam, and sometime they get mistaken as phishing mail a...
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good morning, I already discovered the problem, my problem. I'm creating rules that after a transaction is carried out in Jira Service, it creates a new issue in Jira Work. In this way, the followi...
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Hello, I tested the Atlassian Assist app on a different Slack workspace before and was successful with the setup. I created another Atlassian URL to connect to a different Slack workspace but after ...
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Hi all, I am currently trying to make an automation rule of the following: If (issue.created) < 8:00 AM CST AND If (issue.created) > 5:00 PM CST Then Assign to (user) Does JQL even have ...
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Currently, I've made an automation below When Issue is created, [~accountid:{{issue.approvers.accountId}}], Please approve the [{{Issue.Summary}}] from [~accountid:{{iss...
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We just migrated from Jira Server to Jira Cloud and I have a number of Slack automations that are not working. These are configured as automation steps and we are not using the Jira Slack integration...
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Hello, We have a Workflow that involves getting approval in order to move onto the next stage of the Workflow. Is there a way to automatically assign the approver using Jira Automation ...
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I'm need to write historical approvals to Change records that I'm copying over from a different ITSM system. I don't see any REST API calls to write Approvals to the Change records in JSM. ...
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Hello, We just setup Jira assist. We get this error when trying to create a ticket via a 1:1 message or even via the Assist bot directly: "Looks like someone tried to create ...
2,392 views 11 3 Deleted user November 20, 2023 -
When moving issues between service desks, how can we retain custom fields & form responses? We have 4 company managed service desk projects, on a jira cloud client. Users sometimes submit a re...
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I'm looking to see if there is any code that can be applied to a form that would restrict users to its submission if it's less than 30 days from the date of the event. Is this possible within J...
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Good morning, I wanted to reach out to see if anyone else has been able to utilize Microsoft Entra for in-depth Jira Cloud administration. Everything that I have read so far indicates be...
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I'm looking for a query that will track issues based on when a label was added to the labels field. I was using updated, but that's too generic and caught all the information for every ticket that wa...
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Hi I have created a service management board using my work email and have the following in my sidebar but then when setting up the service management board in my employers Jira using ...
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Hello everyone I would like to create a query in which the tickets in two projects create the cause as a selection field and the date from to. When I use this query, tickets that are not in this pe...
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Dear all, In Jira issue types we have the possibility to organize fields in custom Tabs for better classification of information and avoid long list of fields in a single view In our customer insta...
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Is there a setting that can be enabled to automatically assign a ticket based on the most recent comment or ticket status change?
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Hey Guys, I have a situation where I am using 2 projects of jira service desk from 2 different companies, basically it client and supplier situation. I want to create an automation where when...
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Hi all! I would appreciate help for such an issue I've met: as a jira admin, I've set a notification email to a reporter to update about the fact that ticket was rejected by project man...
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Hello All, I am currently working on extracting customer/organization data from each project in JIRA Server. I am using the API (/rest/servicedeskapi/servicedesk/id/organization) to retrieve the lis...
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Hello, I would like to ask why some of my colleagues are not getting email notification on issues they created or they are mention in. I have helped them to switch on the notification in the...
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Dear All, I have noticed that when a client creates an account through our servicedesk, this contact will be put in CRM automatically. However, depending on how the clients fills out the details, it ...
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Good Morning, In the situation where a customer writes in a closed ticket, other than the email notification, is it also possible to push the notification message into a ticket comment? My thinki...
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How to find the Jira issues that has entered a particular status and staying in the same state for exactly 10 days using JQL query
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Atlassian Community Events
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| October 29, 2025 8:42 AM PDT | ||
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