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Jira Service Management
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Hello! I am new to Jira Service Management and facing an issue to have my portal operational. When my customers create a ticket user the customer portal, they cannot access it later on. They see on ...
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Necesito asistencia técnica
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We are using Jira Service Management to keep track of IT issues related to our software operating system. Often times, issues will need to be sent to our third party developers, who currently u...
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I would like to know how I can generate a filter by issue type. That is to say, When I select the issue type I only need it brings back only certain types of requirements.
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Hi, Does anyone have a working link to the Atlassian Access Administration course? I would like to take that course in order to prepare for the Atlassian Cloud Organization Admin Certification. Tha...
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Hi, we're brand new to Jira and are looking to start automating tasks, specifically, automated toner emails from our print provider, the emails are automatically pulled into Jira and appear as below ...
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Hi, I have been developing an app to customize the customer portal. But failing to retrieve the currently logged-in user name in the PortalHeader component. Tested a few inline CSS to see if that ap...
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My organization has built out about 75 different request types with set custom fields. We are in need of a quick fix with some conditional fields and would like to leverage forms without having to bu...
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Por temas de auditoría, me solicitan si jira tiene un parámetro donde se vea el formato de la contraseña de los clientes. Lo he buscado por todos lados y no encuentro. Saludos,
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We need to set the default value in issue type drop down list in create screen which is not a custom field but it is a system field. How to achieve this? Is it possible through some configuration or ...
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I am wondering if there are any licensing regulations that prevent shared account scenarios. For example, multiple agents use one licensed account by sharing credentials. I understand this is not a s...
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Hello, I am experimenting with using Atlassian Assist with Slack to automate ticket creation on a JSM board. I have the app integration setup and it works, but now I would like to be able to set som...
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I'm trying to create what should be a simple automation - send an email when a ticket is unassigned. In my rules I have these steps: If: Matches Assignee is Empty Then: Send email ...
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Buenos días, ¿alguien podría ayudarme a configurar una condición o propiedad en la que cuando alguien comenta una incidencia, el estado cambie automáticamente de 'pendiente de aprobación' a 'aceptado...
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So we are planning to implement the BigPicture into a Pretty big company. When I see weekly working hours I can see that the work is equally shared between the planned weeks. Ex.: I have 3 weeks for ...
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Hi, I want to configure custom domains beta feature in my private jira instance. But... I have got an error while configure process, which is URL is invalid and thats it, no further informatio...
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Hi, Referring to the subject, i was reading the following article: support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/ In this article there is a hyperlink...
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...o to the help center". Factually it's also not true as there is are external resources and an announcement.
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Hi, Is there a way to get data from the zendesk support field in a JQL?. The JQL is to get the report document and see all the data. If there is another way to get this info, it works fine. I hav...
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Hi, I want to make the field 'organization' important in my Jira Service Management project. When the employee doesn't fill in an organization, he needs to get an email with an alert of it. ...
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I am having issue in date field validation using Jira workflow 'Date expression compare' validator. And one strange observation is if I am using '>=' expression for validation against 'now' (today...
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hello Team, I know we don't have relationship between support group and assignee in JSM, but lot of customers not satisified. is there any way to do some customization ?? or any 3rd party plug-in ...
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Hi there, I have a question about the view in the browser tabs. As you can see in the in the screenshot, attached to this question. There are 2 tab views of the browser. On the left, you can ...
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Hello everyone... Thinking on how to start this... I've read tons of articles online how to make it work but nothing. Recently we have integrated Jira into our company, works good, no problems, use...
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CSA cannot be access for SDP jira to configure Jira domain. I want to add one field in jira project using CSA, but cannnot access with prompt "no permission"
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