The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Atlassian Cloud products are suspended

Renzo Bersano
January 23, 2024

Hi there,

Even though we updated the payment, our account is still suspended.

Please Help ASAP

 

Ticket for renewal payment: 

CA-2782107

 

Ticket for Reactivate Subscription :

CA-2782159

CA-2782156

CA-2782163

 

 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nikola Perisic
Community Champion
January 23, 2024

Welcome to the community @Renzo Bersano 

What was a reason that got your account suspended? 

On which plan were you subscribed to?

Renzo Bersano
January 23, 2024

image.png

Renzo Bersano
January 23, 2024

The payment failed and when changing the credit card, the payment is not updated

Renzo Bersano
January 23, 2024

Now i have all products suspended !

Nikola Perisic
Community Champion
January 23, 2024

What happens when you click on Reactivate?

Nikola Perisic
Community Champion
January 23, 2024

I see, this is something that Atlassian needs to take care of.

Like Renzo Bersano likes this
TAGS
AUG Leaders

Atlassian Community Events