The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

1 Slack workspace with multiple assist + JSM

Kevin Lim
Kevin Lim
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 31, 2024

Is it possible to connect atlassian assist with more than 1 JSM and linked to 1 slack workspace?

Watch
Like Be the first to like this
1291 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Viktoryia K_
Viktoryia K_
Contributor
February 1, 2024

Hello @Kevin Lim 
I just tested, one WORKSPACE can be linked to different JSM projects.

Only Agent channel will be different for each project.

View More Comments
Viktoryia K_
Viktoryia K_
Contributor
February 1, 2024

*More precisely, it creates a new agent and request channel.

Like • Kevin Lim likes this
Kevin Lim
Kevin Lim
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 21, 2024

so this following is do-able?

multiple JSM -> 1 slack workplace -> multiple slack channel via assist for each JSM

Like
Viktoryia K_
Viktoryia K_
Contributor
February 22, 2024

Yes, this following is do-able

Like
Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security