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Jira Service Management
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Hi community, I am reaching out to our esteemed community seeking insights and guidance on a potential solution involving the integration of Interactive Voice Response (IVR) with Jira Service Manage...
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Default sorting of the projects on the service desk portal page is by "Popularity". What criteria is used to make portal more "popular". I have a new project I need to place on top, but since there ...
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Hi all, I've always worked in TopDesk ITSM and this is the first time I work with Jira. Naturally I've been reading some documentation and checking how it all works. The company i work for has asked...
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We have connected our custom email to Jira Service Management, sometimes the emails sent are automatically turned into a task and sometimes they are not. This is a Microsoft email account. The email ...
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How to create automation rules for assign a group of people, email notification to a group of people
I am new to jira service desk. I am thinking to if possible to create rules for: 1. Auto assign a group of people by default 2 auto email when a new ticket is created Also are the ...
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I will preface this with I have good experience with Jira Automation, but no experience with JSON and have been trying to piece this process together. We're currently trying to understand the fundam...
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Hi All, none of the configuration for the EXTENSION FOR JIRA SERVICE DESK add-on is coming over. We aren't able to migrate the Bundled Fields using CMJ plugin DC version. The actual custom fields a...
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Note: Data Center Trying to do an import from SCCM. This creates its own User Objects within the SCCM Schema. "Systems" are linked to the SCCM User object (Top console user, Primary user). ...
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When - Issue Cresated If - Unassigned Time- for 24 hours <-that is what I need help with Then - email
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Hi, If I remove a customer from Jira meaning I completely delete them do they receive an email that they no longer have access? Do they receive an email if their access is revoked? Thanks, Fahad
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In the On-Premises Server, we were able to see the % met for each of our SLAs by default. Where can this be found in Jira Cloud? I have gone to our project settings and clicked on SLA(s) and I can se...
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Hi Guys, Please provide the details on how we can create the naming conventions for the new projects and the issue keys of the projects. Also if you add the standards of JSM as an practice. ...
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Is it possible via the 'create new report' to create a report that articulates number of completed changes in a year period broken down with outcome status and values by month to obtain a trend (both...
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Hello! I'm hoping someone can help. I'm looking to automate our naming convention in Jira Service Management - Data Center version 5.4.14, within Assets. What I'd like to do is when someone create...
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We have a Service project for incoming issues. From these issues some we will want to move to a project backlog on a software project. How do we keep that service ticket open so as it mov...
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...ase but have the ability to make it public if required. We have internal users that often open tickets related to an organisation. As such, we want to add the organisation name to the ticket so we c...
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Hi, I have a problem with an app at the Attendance centre, the app has a link: custom-report-cloud-prod.deiser.com Is there anyway to uninstall or disable this app so it doesn't show ...
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I am attempting to set up automation with our JSM. We have a third party that uses Service Now, so whenever they add a comment we end up with a new Jira ticket instead of a comment. The subj...
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Hi, So I started using the Attendance centre and now my clients can create solicitations direct on the Attendance centre, but when they click to see the solicitation, it shows some informa...
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Hi All, I am trying to connect my newly implemented JSM SD queues to a single existing Kanban board that our support dev teams use. I would like to have new tickets created in JSM to automat...
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Hey there, I've created a business project with our Jira environment. A Kanban style board tracking various smallers projects. Is it possible to allow colleage's that have a 'portal only customer ac...
740 views 4 1 Deleted user December 11, 2023 -
Action details: Manual trigger Swati Patil triggered the rule Send web request It is showing like this Error publishing web request. Response HTTP status: 400
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Hello, I implemented an automation rule, and I need to go back to previous priority, when an other field changes , I tried this {{#changelog.priority}}{{fromString}} but it doesn't work An...
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Hello, We cannot add any "normal" comments on tickets. We need this feature in order to comunicat with our customers. Please help us resolve this issue ASAP. Best regards, Dan Galatescu
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Hi, Tried to add a prefilled table but it turned out to be like below; it appears multiline and rich default response is not possible in JSM, unlike in Work Management.. Column1 | Column2 | 3...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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| June 25, 2025 7:43 AM PDT |