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Jira Service Management
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Hi Community, I work with Spanish-speaking clients, but my team is mostly English-speaking. I'm looking for a free tool to translate Jira tickets automatically, regardless of the language the client...
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With the introduction of creating Teams in Atlassian, is there a way to send notifications/emails to the Team via something like automation? The scenario is we have multiple teams using a sing...
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Hi, I'm a site admin and I have a co-worker who is also a site-admin. When they log into the Administration page they do not see all of the tabs reading 'Overview, Directory, Products, Security, Bil...
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Hello Atlassian Community, I am currently working on configuring Jira Service Management (JSM) request types and I have run into a specific requirement that I need some guidance on. I would like to ...
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When I run this filter, it pulls in other Projects for other Assignment groups that were created before this week. Project = ITSM OR Project = "Service Portal" AND "Assignment Group" =...
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I am trying to import tickets with agent-customer interactions from a different helpdesk system using JSON. I get an error that says "There was a problem validating the JSON file. The fields [] are n...
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I can't seem to figure this out. Screen 1 show all of the request types my project has. However, when I look a ticket on the board and want to change the request type, only those that are...
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Hello community. We have a rule that if the approvers don't approve in one day, the issue transitions to approved. When trying an automation for this, we keep getting the same error: No transitions...
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Hello all, I've looked through multiple articles and unfortunatly couldn't find one that matched my scenario or could point me in the right direction. This is the scenario. I have an automation tha...
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I am trying to create an automation to find a set of objects that have a custom date attribute within the current month and email the Contact (another attribute of the objects) their set of objects t...
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I have automation where my team uses a label to duplicate tickets and when doing so it adds the word Recurring to the title (it's important to have this in the title). However, as time goes by, we n...
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Hi Community, I have a Service Management project that is private. When a ticket is logged, an agent is still able to change the reporter of an existing ticket to 'Anonymous'. Why is that,...
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Buenos días, Me gustaría entender por qué, al intentar buscar una incidencia, utilizando la clave de un ticket existente, el sistema no la encuentra. ¿Hay alguna configuración específica que deba te...
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Hi, In our project we have multiple request types. For a certain request type, the information is sensitive and not all operators working on the project (or on other projects) should be able...
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fields that are mentioned below service provider name consumerkey shared secret key request token url access token url authorize url to solve this i followed this site https://developer.a...
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Hi guys, I'm trying to create subtask when some issue changes the status. That's currently working - jira creates the sub-tasks with automation I configured. The question: how to set a specific stat...
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HI Experts, How can I block any modification in people section through prosperities ? Iam using below jira.issue.editable but it block any modification in issues in all sections
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Hi All. Every time an issue is created, I would like 5 subtasks to be added to it, I've tried the "Create Sub-task" option in Automation, but it creates the Sub-tasks outside of the Newly created is...
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Is it possible to disable automatic replies regarding tickets for the particular email address which sends several tickets a day/week. Due to the nature of the JIRA portal, they receive a ticket duri...
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The problem I'm facing is that I can't configure the email sent in by a reporter who isn't in the Jira system to create a ticket in my system. I always have to enter information in the default report...
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Will Atlassian Intelligence involve my organization's data to train models that others outside my organization can use? Scenario: In case one of my Service Desk tickets or a one of my internal confl...
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while trying to make connection between cloud and datacenter its asking to fill so many input fields that are mentioned below service provider name consumerkey shared secret key request token url...
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Hi, Can someone help me, please? I have this problem: when I make an action on a ticket in Personal Queue / Need response Queue, the ticket remains in the Queue and do not disappear. Wh...
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Hi , i need to move one project complete configuration from one cloud instance to another cloud instance . Ive tried " configurator manager plugin" but its not moving complete configuration and...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |