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Jira Service Management
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Most of my customers create requests by sending emails and the entire communication is done through emails. However, they are also able to view the request in the help center, where they can t...
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Hi. I want to create a rule that will automate populating an issue with a specific Component when a specific Request Type is submitted. Is this possible? I got as far as sett...
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Is there a way to hide the "notifications on/off" button in the help center? If it's not possible, is there any way for me to know if the customer has disabled notification...
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When updating or creating assets with a date via the REST api I receive the following error. Your code had an error! Traceback (most recent call last): File "<string>", line 110, in the_functi...
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Hi I am pretty new to Jira scripting and have a small issue. I have a field that I would like to copy the contents into another custom field when the form opens. Copy from: Live Text created as a ...
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Hi While Trying for the Asset Import Using Rest API , I am getting the following Error in response {"errorMessages":[],"errors":{"name":"rlabs.insight.i18n.constraint.violation.ReferenceType...
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is there any free plugins to implement jira SSO feature using keyclock with SAML? Tried using mini orange plugin. https://www.miniorange.com/iam/login-with-external-idp/configure-keyclo...
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We are having a big, actively used project with lots of settings, shared with many customers (company -based/JSM). When creating project, we want to choose an option to USE settings from this projec...
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Here is a payload from a the test opgenie ticket from the opsgine logs. [system] Alert created via API[Ender-Create Alert] with incomingDataId[17059ae5-1f3d-4926-b2b9-0a334531f6fd] with custom...
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Hello, I have this request where the workflow goes through approval for multiple status and all this approvers are added by automation based on a country field value. The workflow looks som...
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Como logra realizar esto?
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Good afternoon The organisation I work for recently started to use Jira Service Management. The main administrators of the org gave me project administrator to set up the portal. However, I do not h...
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Within my automation rule- insert the smartvalue When an action is set up to send email, within the contents I have below : To access your ticket, please follow the link <a href="{{issue...
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Hi! Right now all my emails are being brought into Jira and creating tasks which means about 200 tasks added per day, many of which dont require any action but now I have to categorize and resolve th...
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Current : I have an option in the Customer Portal for users to request tickets to be expedited/escalated. When the button is pushed, a free text box shows up for them to fill any information that the...
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Can you please help me with taking out the article out of moderation, thank you! https://community.atlassian.com/t5/Jira-Service-Management-articles/Best-Practices-for-Jira-Service-Management/ba-p/...
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In line with our requirements, we aim to load a substantial number of users into the system and have identified the most efficient method through the utilization of a CSV file. However, when attempti...
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Hi! My Assets stucture is as follows. Our Camera Assets can have three different locations. Either "Site", "Warehouse" or "Supplier". We therefor have an attribute field for the camares called...
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...cenario happened and the comment didn't appear on the ticket). 2. Has this comment been posted ad public? (I assume it does as it is showing in the portal). Our settings allow customers to create their o...
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Hi! We have the following task. We need to have 2 separate projects for 1 of our customers (with different request types, workflows and service desk teams). We'd like to unite these 2 project...
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We have currently two portals . One for Team A and another one for Team B. We noticed that Team A customers are sending requests through portal B, which is causing delays in responding to them. ...
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Hi, how to move jira issue attachment to confluence at the time of transition? Both apps are datacenter instance regards, saqib
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Can I have 1 ITSM project for several customer organizations? How can I be sure, that each customer organization see only the Jira ticket made for them and not those of other organization? ...
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Hello everyone, I'm working on a request from our team to explore JIRA calendar integration options that can sync with our Outlook calendars. To clarify the workflow, when we create a ticket in...
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Hi all, We have hundreds of customers in JSM and we want some information of these customers synced to an Assets database. We were informed by a support partner to use Integrate Microsoft Entra...
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