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Jira Service Management
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Good afternoon The organisation I work for recently started to use Jira Service Management. The main administrators of the org gave me project administrator to set up the portal. However, I do not h...
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Within my automation rule- insert the smartvalue When an action is set up to send email, within the contents I have below : To access your ticket, please follow the link <a href="{{issue...
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Hi! Right now all my emails are being brought into Jira and creating tasks which means about 200 tasks added per day, many of which dont require any action but now I have to categorize and resolve th...
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Current : I have an option in the Customer Portal for users to request tickets to be expedited/escalated. When the button is pushed, a free text box shows up for them to fill any information that the...
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Can you please help me with taking out the article out of moderation, thank you! https://community.atlassian.com/t5/Jira-Service-Management-articles/Best-Practices-for-Jira-Service-Management/ba-p/...
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In line with our requirements, we aim to load a substantial number of users into the system and have identified the most efficient method through the utilization of a CSV file. However, when attempti...
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Hi! My Assets stucture is as follows. Our Camera Assets can have three different locations. Either "Site", "Warehouse" or "Supplier". We therefor have an attribute field for the camares called...
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...cenario happened and the comment didn't appear on the ticket). 2. Has this comment been posted ad public? (I assume it does as it is showing in the portal). Our settings allow customers to create their o...
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Hi! We have the following task. We need to have 2 separate projects for 1 of our customers (with different request types, workflows and service desk teams). We'd like to unite these 2 project...
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We have currently two portals . One for Team A and another one for Team B. We noticed that Team A customers are sending requests through portal B, which is causing delays in responding to them. ...
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Hi, how to move jira issue attachment to confluence at the time of transition? Both apps are datacenter instance regards, saqib
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Can I have 1 ITSM project for several customer organizations? How can I be sure, that each customer organization see only the Jira ticket made for them and not those of other organization? ...
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Hello everyone, I'm working on a request from our team to explore JIRA calendar integration options that can sync with our Outlook calendars. To clarify the workflow, when we create a ticket in...
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Hi all, We have hundreds of customers in JSM and we want some information of these customers synced to an Assets database. We were informed by a support partner to use Integrate Microsoft Entra...
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New to Jira and we have an automation that looks for a code in the description. Each code has its own "else-if" section, but theres a "catch all" else-if created to look for 20+ codes, to then update...
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Hey Guys, Just wanted to understand 100% the permission point of view when you link a confluence space to a service management project, I have a space with permissions in place based on AD group&nbs...
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Hi! I want to send the files in issue from Jira to Service Now on Cloud, Is possible with scriptrunner? and how? Thanks
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I'm looking for a recommendation on a way to best set up a "global" variable for a project. Our scenario is as follows Service Request project where Customers submit requests for a new integr...
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Hi Community, I work with Spanish-speaking clients, but my team is mostly English-speaking. I'm looking for a free tool to translate Jira tickets automatically, regardless of the language the client...
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With the introduction of creating Teams in Atlassian, is there a way to send notifications/emails to the Team via something like automation? The scenario is we have multiple teams using a sing...
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Hi, I'm a site admin and I have a co-worker who is also a site-admin. When they log into the Administration page they do not see all of the tabs reading 'Overview, Directory, Products, Security, Bil...
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Hello Atlassian Community, I am currently working on configuring Jira Service Management (JSM) request types and I have run into a specific requirement that I need some guidance on. I would like to ...
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When I run this filter, it pulls in other Projects for other Assignment groups that were created before this week. Project = ITSM OR Project = "Service Portal" AND "Assignment Group" =...
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I am trying to import tickets with agent-customer interactions from a different helpdesk system using JSON. I get an error that says "There was a problem validating the JSON file. The fields [] are n...
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I can't seem to figure this out. Screen 1 show all of the request types my project has. However, when I look a ticket on the board and want to change the request type, only those that are...
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