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Community resources
Community resources
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- Questions
Jira Service Management
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Hello, Has anyone created a custom SLA for First Business Day Resolution? Idea is to capture how many % of tickets were resolved in first 24 hrs since ticket was created. Regards, Kamlesh
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Hello, Is it possible to set a new feature request visible to everyone in the organization without the need of adding a person to "shared with" in order for them to see it?
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I tried 2 ways to achieve the above : Add opsgenie-JiraCloud integration I configured : "Create and update Jira issues with Opsgenie alerts that are created by other integrations" as I want to fil...
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This feature would be similar to the one that we have for the JQL issue search, but instead it would ask the user what automation rule needs to be created where the user is asked to write their reque...
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if any field is empty send email to assignee: how create automation
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1)How do I create a customers drop down column for all my repeated customers breakdown. So that I don't have to key in their store name when there is another breakdown? 2) How do I upload customers ...
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Hello, I'm trying to set up Jira Service Management that way so that users from outside of our organization can be seen by our users as from an external organization. I think it should suffice to pu...
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When agents attach files in comment with "Display inline" option it not visible for customers on portal. It looks like [mediaInline] string. Thumbnail attachments appear coorectly.
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Hi all, I've tried implementing this via a post function as I'm hoping to reduce the amount of automations we use, but unfortunately I can't seem to find a way to add a comment via the transistion ...
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I want to change the key of the project, what areas do I need to check that are affected by this? The project has generated hundreds of requests, but it has not yet interacted with the external syst...
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Hi, I have teams working in queues for customer request. Those request come in via email and into Jira service desk. We are looking to create a burndown report and chart. Has anyone do...
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I'm trying to figure out a way to update details for our service management customers and organizations on a schedule via Automation or API calls. Today we are using third-party Active Directory too...
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I created a new project in JIRA service desk and am trying to route the ticket as it is being generated. When the user or service tech is filling out the create ticket form, we have cascading custom...
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Hi All, I'm trying to figure out a way to delete specific attachments in a request. The scenario is this: I copy 3 attachments from a parent issue but I only need 1 of them for a specific issue type...
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We have some lookup tables stored in Asset. One of the attributes is the field type of Project, which should return all projects. However, it is specifically leaving out one project...
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Hi, Is there a way to sort tickets that come into our unassigned queue into tiers based on levels of experience/knowledge? For example, being able to assign smaller tasks into tier 1 and more comple...
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I am currently trying to move our company using google forms for certain requests, right now when someone fills out the form, it sends the form to the three emails for different help desks to open ti...
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Hello friends 😊 I saw a similar question but the answer wasn’t clear enough- I want to make sure that I’m not missing anything and that I completely understand everything correctly with reg...
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Hi, I have this weird problem. I did create an automation which synchronize 2 projects: Jira Service Management project and Jira Software project. It works like that: when issue created proj...
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Hello, I have a question. At my workplace, we are migrating from Jira Server to Jira Service Management (JSM). We've migrated all the projects, but when I try to make them appear in the portal, they ...
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Our company is transitioning from our previous Help Desk application to Jira ITSM. Normally, I'd be researching and scouring the internet for help with my current task, but other issues have sped up ...
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Hello, I have an issue regarding JSM and the Customer Portal in JIRA SERVER. The problem I'm facing is that when I create a new project in JSM, it automatically appears in the customer portal, and I...
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Do we have option of restricting the jira service management on Mobile phones and Create a policy to access accounts only based on IP restrictions
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I'm looking for a way to capture and report the time Eng resources are getting pulled in to assist in resolving ticket/incidents. I created a form within the ticket to capture name, dates and t...
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