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Jira Service Management
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It looks something like this : " ------------------- Reply above this line Just confirming that we got your request. We're on it. " It does this for texts as well, we have it co...
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Hello, here is my problem. I have a Service project where I manage, potentially, some confidential information. I would like people to open or be tagged in certain tickets and make those tickets a...
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How to hide Request Types from the portal, but let people with the direct URL link submit a request?
Hi, We have some Request Types that we don't want to be shown in the portal, but we want people to be able to submit a request using the portal request form. (if they have the link) Currently, if...
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Hello everyone, I created some filters in Jira, and I wanted to update the search criteria. I managed to do this before, but now I can not find the save button to overwrite the search of a current f...
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I tried project.property assignee = 'Herbert Rodrigues'. I want to cread some dashboards using project properties.
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I have a script for license removal that I validate the last seen of the user, when the user has no activity for more than x days I make a rest api request to remove the user from a group (default gr...
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Hello I'm in the process of creating a new Form in order to attach it to a request type. Unfortunately i'm unable to link a particular custom field with a field in the Form. The custom field just do...
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...bsp; boolean debug = true if(debug) { log.warn(">>>>>>>>>>>>>>&g...
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Hello Community, Good morning! I would like help with the following point. When I give administrative access to a user through the site-admin groups, they receive access to the products but are not...
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I am trying to figure out how to start the process for our Atlassian client to be HIPAA compliant. When I start try to begin, it already says that a BAA has been requested? I haven't received one or ...
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When using the Jira Service Management Widget embedded in my webpage I can translate all fields by configuring the default language in the project, however the email field shows a "Your contact e-mai...
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In the schemas i can see there is by default a Services schema, you add manually services to this or you can add services through service desk manually and they are pulled into this schema what i ca...
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Hi Where are you all currently hosting your Jira Data Connections? I'm currently using a script that converts Google Sheet data into JSON, but the data randomly disappears, so I need something...
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Hi all, When a request is raised the confirmation email is sent to everyone in the organisation. How can I isolate this and the confirmation email is sent only to the requestor? Th...
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Hello everyone, I'm in the process of setting up a notification email for a project. For the message's recipients, I'm targeting "customers involved," which includes both the reporter and any reques...
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Hello, We have a strange problem with some users. For some of them, starting today, the queues in Jira Service Management (it doesn't matter which project) don't load. We managed to resolve the p...
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I want to use the automation action "Attach form" to attach a form in the Customer Portal after triggering it. But I don't know how to attach the form locked for editing by customer. If thi...
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I have updated to the latest version of SDM (datacenter) I have a workflow that requires multiple approvals from different people. I'm trying to follow this atlassian guide On the following ...
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Hello everyone, we have a customer who uses the Lansweeper Help Desk and IT Service Desk add-on module in his company. According to the customer, there is no way to connect this system with our Jira...
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Hi all, I am trying to automate 'time stamp' field vs ticket 'created time'. Long story short... We have a ticket type, 'A' with 'Time of change' field (time stamp) that is manually fi...
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I am wondering about this scenario: Raising request in service desk via E-Mail. Can JSM grab contact information from CAS (Content-addressable storage) and fill the fields such as Name, Company Name,...
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Hi, I'm working part time with 24 hours per week. In tempo timesheet, a 40 hours week is set and I have always a big gap at month end. It's not a huge problem, but I would like to know, if I can red...
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Hello everyone Concerning the SLAs, by default the goal limits are in hours. For example, the request must be taken into account in less than 48 hours, and must be solved in less than 480 hours (4 x...
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while cloning a story, i want to make sure email notification is not getting trigerred to earlier signed off stakeholders
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Atlassian Community Events
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| 27 | |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
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| June 18, 2025 4:57 PM PDT |