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Jira Service Management
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Hello! I am looking for help on how to setup key-value pairs on a Jira form that will trigger an automation to start runbook in Azure. (https://support.atlassian.com/cloud-automation/docs/jira-automa...
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I know that ADP can be used to send information to Jira, but can it be the other way around? We have an onboarding platform that doesn't integrate with ADP, but it does integrate with Jira. &nb...
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Hi, I have a JSM portal set up to allow our org's users to go in and create helpdesk tickets. However, it seems right now the only way to allow users to be able to create on behalf of other users is ...
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I have multiple automations using AQL but when I'm going to create a new automation, AQL is no longer available in branching. Only Advanced branching and Branch Rule /related issues. If I go int...
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I don't have slack or teams. We use google workplace. What is the best way to start to deploy a virtual agent?
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I am attempting to use the role Service Desk Customer for a group in a Feedback project. My goal is to have the users in the group be able to submit tickets and be notified in Jira and via Email...
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JSM Forms are using the incorrect Date Formats for the online form attached to the ticket and then a different incorrect date format for the downloaded form version. Our Look and Feel Setting are se...
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I created a request type and wanted to create a specific SLA for this request type. I'm trying to put it in JQL = "Request Type" = "Teste1" , but an error appears in JQL: - The Request Type field doe...
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I am creating an IT ticketing form and I want to use the if then clauses to trigger something like confetti on the screen if the ticket is solved. For example, I have my ticket basically ask the cust...
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Hello team, Your support by telling me where in the Jira portal I can obtain the storage intended for the Jira Service Management product.
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Can reply from a Custom mail address to the user to update a comment in the Jira service ticket? > User sends a mail to a custom mail address, which we added as our primary service ticket mail ad...
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Hello- We are looking to create simple, customizable forms in Jira Service Management (Data Center). However, I see this functionality is only available as part of JSM Cloud. Will this be available...
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Hello, Is there a way that users can reply to email notifications that they receive when their ticket is updated?
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Hello community, We are currently moving from Jira Server to Jira Cloud and I want to configure the "Issue view" for one JSM project. Now I am able to configure with the "Issue view" for the requ...
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Require help setting up the following: JSM queue Assign Sprint Agent dashboard Customer dashboard Edit template for Customer portal
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on the jira service management platform, where I can locate the number of agents that have been acquired.
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Greetings, How would I go about finding license and user info in JSM Cloud? I thought I knew how but, I was wrong.
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Hi! 🙋♂️ Within our company we handel some privacy-sensitive information of our customers. We would like to send this information (almost always in a attachment) as a reply in the Jira tick...
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I am interested in using the JSM virtual agent but my organization does not use Slack or Teams, we use Zendesk for customer support and Gchat for internal communication. In this scenario, does anyone...
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Hi all, I have a portal group with 3 request type forms. I created the last of the 3 forms however, in testing, when I click "send", nothing happens. I don't receive any errors re: inc...
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I'm tasked with creating an automation that involves the sequential approval of requests. The process should ensure that if Person A approves, the approval task is then passed on to Person B. Crucial...
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...vailable (except providing a URL as a source but that needs to be public). So is anybody aware of a plugin/app script API that allows you to implement a (scripted) solution where you c...
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I'd like to make use of the functionality of a software dev project (company managed kanban board, epic/story/task, system fields) along with some of the features of the work management project (main...
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Until today, responsible users were notified via user mention in the comments when a prio ticket was created. This is very maintenance-unfriendly as the list of users must be maintained manually I ...
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Hi, When trying to link Jira to Slack, it says ''We didn’t find any Jira sites associated with your account.''. While I do use Jira from my work. Could anyone help me please? ...
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