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Jira Service Management
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Hi I have a tam of 12 members in the project and I want to measure their CSAT scoring, which they get from the customers after completion of their tickets. I need a dashboard where I should see their...
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I'm having trouble understanding why we are not receiving customer replies under tickets. When we add a comment to a ticket, the email seems to go through, however, we do not receive replies from cus...
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Hello the Atlassian Community, We are using JSM since recently and only agents has the access to the JSM tickets. We are also working with a development team which require having access to the...
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Hello I'm facing a challenge with automating status updates between two projects: My goal is to synchronize status updates of service requests of a project with the status of a linked development is...
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...nd returned true or false. Amber - expression was valid and ran successfully, but will always evaluate to false, because conditions need to return a boolean value - as noted above, this is to be e...
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I want to hide the "Change manager approval" and "Shared with" sections from the customer portal: I am using the service management (could), Please If you have any segregation how to do it...
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I have imported automation rules from one instance to another. now will those users who were part of automation get notified or get invitations to imported instance? how can i avoid this. i don't wa...
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Hi all, I have found that I am in a similar situation as described in this article: Unable to update "Request type" using Automation rule, getting error "Field 'customfield_xxxxx' cannot be set...
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Hello, I am trying to add a request type using JSON within automation. I cant find the right code to add this field. Anybody a idea?
225 views 1 1 Deleted user February 20, 2024 -
...ssue.fields.customfield_13779.remainingTime == NULL }} and {{issue.fields.customfield_13779.remainingTime.friendly > 1m }} But had no luck so far as the nunjucks always returns True, regardless o...
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Can we add read only field on customer portal
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Hi guys, I have received a request from one of my coworkers, he ask me to create a mail handler in Jira that made actions on Jira Service Desk... i'm not found how i could configure this, here...
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Hi, We recently migrated from Jira local to Jira Cloud and we have JSM. In the previous situation, all users had a Jira license, so they could work within each ticket and adding comments and stuff ...
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jira的系统仪表板显示小程序错误，此小工具无法显示在您的仪表板，这可能是由于许可证或应用程序错误。其它个人创建的仪表盘又没有问题，有一部分人仪表盘没问题，又一部分又有问题
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Hi Everyone, I hope you can give me insights into what I am trying to achieve. Scenario is, I am receiving emails from one of my team, like from: john@gmail.com Subject: Weekly Task ...
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I would like to use PowerAutomete to link a task to JIRA when an item is added to the SharepointOnline list. The flow we want to link is in the PowerAutomete template, so we created the flow using t...
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Hi everyone, I have a weird issue where the time to first response time is being reported on for a ticket type that is already excluded in the SLA (JQL). Wondering if anyone has any insight into wh...
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The existing Service Request with Approvals issue type is great, but I want to create an issue type that has the approvals at the end of the issue. For example, a controlled document update needs to...
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Is there a way to suppress the prompt for comment when a customer transitions a ticket? I've seen more than a few requests about making it required, but not about suppressing the pop-up altogether.
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Olá! É possível automatizar a transição de tarefas através do Jira Service Management sem utilizar o app JMWE? Exemplo: ao transicionar uma tarefa na sprint do Jira mover o chamado do Jira Desk pa...
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Hello! We have our main Jira ServiceDesk email (the one with the tick on the screenshot), but with support Jira configuration - another email with the Atlassian domain name was automatically...
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I've created a Select List and although I can add items they never show on the screens to which this custom field has been added. Only the original items show. Is adding items to this field ty...
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Hi all, I am writing some automated responses for customers and was wondering if there was a way I could customised it to the reporter's name. Example: Joe Blogs raises a request Automated...
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Bonjour, On viens de migrer vers Jira Service management et on a un réseau privé dans notre environnement, tout se passe bien a l'exception que dans notre réseau privé quand les utilisateurs e...
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For some requests, I would like to share a text with the administrator who will approve the request, including the responsibilities they take when they approve the request. How can I do this?
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