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Jira Service Management
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Hi, I'm trying to create an Epic from a template including few tickets. I used to be able to create it and see all my tickets with no problem. But now, I can't see the tickets when I create fo...
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When users include attachments to their tickets, does any scanning for viruses occur on the Jira side? We use client-side scanning, but I wondered if Jira provided any kind of built-in scanning.
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Hi, Trying to implmenent JIRA service Management on several teams in my company but I am facing some questions regarding the access to the service portal to internal customers. Is there any...
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I used to be able to do this. I am site admin. I am project lead. Made no changes related to settings or permissions. See screenshot below.
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Hi, I'm still struggling with the notifications. We have a Jira Service Management notification schema. It works after an end-user created a ticket. There is only one notification which doesn...
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I've been wrestling with this, sporadically, for a few days now. I've created new Schemas and went through the steps outlined here. I'm able to create my secret key in Azure but JSM Assets isn't...
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Test_String = '105 A" I am trying to find the position of the blank character in this string. How do I code for it? thanks!
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Hello, Our organization already uses JIRA Software and many users are given access. We now would like to add JIRA service management to our company's Atlassian site. However, we would like to under ...
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Hi, I am trying to create a custom field to lookup the attribute of an asset object, is this possible? Below is an extract of the asset data and i want a custom field that will look...
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I have a database import. It involves two tables. In one table the product is established (product cataloge): In this case, the attribute of the type designation of the server. The server item, i.e. ...
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I want to start writing articles and publish it on Community. How can i do that?
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Hi everyone, I am new to Jira boards and I have the issue, that I created a backlog but if people create new issues then it will go directly to the board and not the backlog. I tried to find a way t...
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we are unable to select KB to the issue. if we selelcted it's got updated in comments section. so we cannot get report comments. we want to get the KB and issues in Reporting. please help me ...
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Hello Community, I want to find a way to send emails to all customers when an issue is created. And the email will only be sent to the customers that were defined in a field (example: I cre...
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Hi Jira Service Management Expert! It is a question related to configuring the CSV import in Asset Management, specifically in relation to mapping columns to reference objects. I would like to aski...
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I have a user on my board that doesnt get notifications via email from some other members of the team. Example: A tags B on issue. B gets notification via email. C tags B on issue. B does no...
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Can I see the comments I wrote as a list?
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hello Guys, i have created Service Request, in the SR we have Summary field (by default it's mandatroy in Global level). So I have make hidden and provided some dummy text. in same SR we have antohe...
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We use Zapier to create JIRA service management tickets from missed web interactions via the JIRA web API. This has been working well for the last couple of years. Some time between 22 Feb-24 and ...
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Hi all, We utilize JIRA Data Center, and the implemented solution for retrieving user hierarchy data from an Oracle DB table is outlined as follows: In our company's Oracle, there is a table contai...
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How can i generate a report that lists all my jsm projects and their Channel Access settings? I am trying to ensure that no project admins accidentally change the setting to open from restricted sin...
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HI, I am looking to send an email via automation rule to internal TM's once an issue type is created. I have everything working except for components appearing in the email. I have tried numerous w...
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Hi everyone! Several support requests opened by Amazon are somehow triggering low customer satisfaction scores. So, is there a way to block specific email accounts or prevent them from ranking the s...
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It is possible to have a large form that, as the client fills it out, becomes a draft, which he can later retrieve and continue filling out.
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Dashboard - Cannot use a Service Project's Default Report in a Service Project Report gadget templat
Within a service desk project, a default report is the "Requests resolved" report - which includes the exact kind of chart that I'd like to add to a dashboard. (created, resolved, & deflected). ...
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| June 18, 2025 4:57 PM PDT |