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Jira Service Management
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I am trying to figure out how I can set a value to a custom assets field on Cloud. In the example I am trying now, I want to fetch a customer from Assets by matching the Reporter. In DataCenter you ...
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Both available in same instance - xxxx.atlassian.net/jira/software/ and xxxx.atlassian.net/jira//servicedesk/ I have selected the linked issue tab & click on create a linked issue, but its ...
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I have an automation rule that does the following: --Call a web service and get a payload --Create a lookup table and extract values from the payload into keys --Creates an issue and populate fiel...
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Is there a way to edit the quick filter options in the board view for my service project? I know how to do it for a software project but can't find an option for my service project.
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If I enter start and finish dates in a task, it does not reflect in the WBS Gatt chart, I have to re-enter those dates un the chart, Which fields in the task can I use to populate start and fin...
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I'm trying to automate an automatic copy when the hierarchy of a ticket is changed, specifically when the linked issue is updated to "Child Of" to set the "Parent" Epic value to the appropriate ID. ...
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Looking for some assistance on creating filters for Asset data. Since Assets are not a Project, unable to identify how to pull this data from a filter.
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I've set up an automation rule that if the assignee is on PTO then the ticket will go to unassigned. However, I'm not always around to turn on these automation rules. We aren't going to a...
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I have my request type created and am working on my form. When I attach the form to the request type and try to save the form, I get this message "There are duplicate fields on one of your requ...
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Good afternoon, currently, I have a ScriptRunner script in Jira Cloud that, every time an issue is created, changes the reporter. However, after making the change, the reporter remains anonymous. I h...
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Hi, I'm in a medium-sized company and have been tasked with implementing Jira Service Management. We are already using Confluence as a Wiki site within the organization with contributions from all d...
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Okay I'm stumped on something that's probably super easy. We have two projects, both created off of a template project, copying all the settings. When I create a major incident in one I get a ...
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Dear Community, is Service Management 5.4.11 compatible with Jira Software 9.5.4? Or is it intended that each single version is compatible to the exact counterpart of Jira Software only (in th...
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Hi using below code in scriptrunner, I'm able to transition issue but unable to add comment simultaneously. Seems syntax issue when I'm using ".body comment" def issueKey = issue.key def ...
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out of nowhere the people that I used to be able to tag can not be tagged anymore. is there any security policy that changed? can you please help me find why I can't tag those users anymore?
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I tried to create new issue type for my project as it was not available in the project, after creating the issue type I wanted to change the avatar but when I am trying to do so, it shows an error "t...
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Our Agents have the ability to link Confluence page(s) to an issue. I'm looking for a way to detect and report on this. I see links to other Jira issues are available as custom fields and in ...
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Hi, dear Community! We are preparing for a Cloud-to-cloud Jira migration and in advance, installing the apps we are having on the source site, to the destination side. One of the is app...
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Hello, In Workflow we Created a approval step. In that I need see assignee as the approver. when I searched assignee field is not showing.
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Hi guys, It's probably something I'm not seeing properly but I do not see the option to add a smart value to the automation of Link issue to: I want to search in the summary of the trig...
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some context, We have all our employees as "Users" in Jira across the board, But 90% of them are only added as users so when they raise a request via "email" they are listed as "request...
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I am unable to login JIRA as my JIRA link(http://jira.downergroup.internal/)is not working anymore. Could anyone provide me help regarding this issue. Firstly, i was unable to login with my JIRA acco...
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can we create a custom field for image in jira? seperate image type custom field?
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Hello JSM Admins, if you haven't been setting up JSM request types as much as I do, I bet sometimes you're scratching your head when looking at this screen, wishing if there are more icons than the d...
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I have a request type that is shared among different projects. Is it possible to create a template from the request type?
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