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Jira Service Management
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We would like to display the description of the status in the portal so that the user has more information. Is it possible via an app or no?
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Hi. Since 15/1/2024, all ITSM tickets that have been reopened can no longer be found/searched on the customer portal as status open. They need to be searched as closed to find them. ...
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Hi, I want do migration all 500 tasks with API, I must fill up the all fields in my form, I got the return 400 b'{"errorMessages":["Invalid request payload. Refer to the REST API docum...
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We have SLA credits covered due to Atlassian incident. Can I use this credit to make purchases at Atlassian mall? Hoodies, mugs, etc.
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Hi, I am utilising a team managed Service Desk that has been taken over under the corporate enterprise agreement. If I check the logs via email occasionally I get failed requests. When I log...
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I want to make the status change conditional on when I add a comment towards the inside in an automa
I want to make the status change conditional on when I add a comment towards the inside in an automated rule. Right now, the status change is automatic for all comments, regardless of whether they a...
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Regarding confidential work Is it possible to only allow access to those involved in the issue?
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Hello, The following smart value condition, will it search in the last comment if it is an internal comment and not a public comment?
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When a customer navigates to "Requests" in the JSM portal, the default filter includes only unresolved tickets. Our customers would like to be able to see all of their tickets - both resolved and unr...
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I created a new cloud instance so I could begin migrating my company to a different domain name, architecture, etc essentially a restart. I turned on the Service Desk, and finished permissions (compa...
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I'm looking for advice on automating the assignment of a release version ID to an Object schema. This is to enhance governance by efficiently tracking the product version implemented by each client. ...
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Hello, I would like to link form fields to Jira fields but I don't know how to create new Jira fields. The idea is to be able to automatically fill in Jira fields, and to be able to set up automati...
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Hello Community, I can't seem to find many resources on this. I have seen Jira provide use cases briefly in videos and documentation Jira Asset Management being used for simple license management, b...
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Gostaria de saber como faço para cadastrar um aprovador no JSM
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I have enabled a Kanban board in a JSM project, but I am the only user who can see it. In a different project, I can see that Boards are enabled, but I am not able to view the board. I ha...
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Hi, Is there a way to trigger alerts in VictorOps (Splunk On-Call) when the Jira ticket is updated like changing the Priority value? We already have the integration setup between Jira and VictorOps...
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I would like to add a sentence of texts to display on the portal during the approval step. Is this possible? I know that forcing required fields or forcing comments is not available, but ...
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Requirement : Send email notification when a new Test Cycle is created prefixed with "MyProject_TestCycle_" I have an Automation project that creates a Test Cycle using ZephyrScale API. Now...
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I've started migrating from Halp to Vistrual Assitant but noticed that it's offering incorrect intents, I created my first one, it should redirect users to request access to certain apps using a spec...
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We use Jira Assets to track hardware and software associated to each employee. I was wondering if there is a way to list out any assets an employee holds during an off-boarding process. Ideal workfl...
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Hello Community! Are you part of DevOps or SRE team responsible for managing and resolving Incidents? If so, we would love to hear from you! I'm a PM in the Jira Service Management (JSM) team at ...
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Hi, it seems that for some reason the SLAs have disappeared from our tickets and are not shown in queues. This is where they used to be in the forms And in the configs they a...
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Since the recent update, I have many issues with the dynamic forms : The url fields of my dynamic form are no longer clickable. They used to be. I also find myself to not being able to save ...
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There has been noticeable delay with the sending of email notifications after the creation of two completely different (but major) incidents from separate projects. It is my understanding that the d...
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My JIRA is configured with automation with ACAS to automatically create parent and child tickets for every hit. When the issue is no longer detected via ACAS scan, the issue is resolved. When all the...
983 views 2 0 Deleted user February 20, 2024
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| July 29, 2025 5:22 PM PDT | ||
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