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Jira Service Management
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Hey, I am trying to do some edits in an Issue type of Service project. The issue type is available when trying to change the issue type in any issue, so it exists. However, when I try to modify the ...
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Hi there, I need to create a queue that searches for a specific value that has a string of numbers included in a text field. For example, the description field may contain text of: Project xyz ...
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Hello, I'm fairly new to Jira and would love some help with this issue. I am trying to display some metrics in a dashboard and need to show them as a percentage. Things like: Completed Tasks / Total ...
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Hello, Where can I find the documentation for ScriptRunner's AO extensions such as AOPropertyPersister? I am implementing something that requires full CRUD support, and the context sensitive...
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Hi, I use Form Fields within JSM tickets to collect different types of values such as dollar value and tier number. How can I generate reports/metrics based on form field values from existing tickets?
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Hi, The Jira Service Management customer portal is not working for some users that try to access it but get a message error ⬇️ ---- Forbidden (403) Encountered a "403 - Forbidden" e...
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Hi, I need to upgrade Jira Service Manager to Jira Data Center 9.13.0 , but most of my add-ons are compatible only to Jira Data Center 9.12.2 Why there is no new version for these? Thanks...
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Does anyone have any documentation or suggestions on how to use the eazyBI Reports & Charts for Jira
Hi, I'm looking for documentation, training videos or KB's for how to utilize the eazyBI Reports and Charts for Jira Cloud. I'm trying to create reports for each of our respective site manager...
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I'd like to create a report for each of our 14 sites for open, closed, how long it took to resolve service requests. Does anyone have any suggestions on how to build this report? I'm new to At...
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There are some folks who don't have License in our Instance of Jira yet are included in our Managed accounts. How do we move them to another Managed account group? Thanks, Gene Sullivant
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- Company A has a Asset Object Field Drop Down with all of the applications our company supports. (23 Software Applications) - Each Software Application has a Technical Owner and Business Owner - W...
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Hi team, I have currently purchased SharePoint and created articles in it. I have created Jira Service Management -> Customer Service Project (basically set up Jira as a ticketing tool). Now, ...
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Hello, I've read several posts here that discuss moving service project issues to dev/software projects, and I see that the recommended action for that is 'don't'. However, I've been unable...
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Hi guys, I'm implementing Jira service management here in my team, and we have some interactions with some teams in the company, but we don't have access to their project. Is there any way I can tran...
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I need to be able to bulk update many issues description fields at once. It seems that this is a new feature, but on the "Bulk Update" tool, I still do not see "Issue Description" as an option. &nbs...
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How to Correct the Active sprint dates(if we added wrongly ) 01/30-01/13 (how to make it 01/30-02-13)
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I'm trying to create a dashboard to allow customers to view their submitted requests to various service management projects filtered by project. The filters are all permissioned to be viewed by anyon...
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One of the user in my organization having sporadic problems with Jira when using Chrome. This issue does not happen with Firefox. Basically, mostly attempting to enter Jira after login, Chrome freez...
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I have users that do not have permissions to my Work Management project, showing up on the board within the project. How do I remove them?
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Hi! I am trying to set a scheduled automated created of a ticket once a year. I am doing it using automation and it works. But I also need for the ticket to be cloned according to the of the...
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I'm in the middle of migrating our Jira to the Cloud and I'm having problems configuring our own domain for sending mails. The verification for user management succeeded. But when I want to configur...
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Hi, I created forms in JSM, they are visible and work fine if I use the browser. But if I use the JSMobile app to access the portal, the forms do not appear there at all. Can anyone help me wit...
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Hi everyone, I'm testing Jira servicedesk for my company. To understand better my question I explain the situation. Our customers can have different contract for different products, with different ...
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I have a JSM project on Jira DC. I need to allow agent to create issues of a specific type via Jira (not via portal) without request type. The creation seems to work fine but as soon as the agent...
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In ScriptRunner, under Behaviours, there's a choice called 'on change fields' where we can run a script. However, I can't find an option to choose a specific field.
Atlassian Community Events
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