Jira Service Management

Im lookin g to auto assign issues as they come base on workload but the team schedule is also dynamic with some team members come in later than others. Is there a way for me to auto assign based on w...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I would like todo a static loop in jira automation. I figure out, that I can use the smart variable: {{IF(issue,"TopicA,TopicB","TopicA,TopicB").split(",")}} loop over TopicA and TopicB. ...

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to make it so that email responses to any email request includes an email signature and looks/feels like an email

• cloud
• jira-service-management
• jira-service-management-cloud

We're looking for a utility that will allow us to internally evaluate and grade our JSM tickets.  Ideally managers will be able to review a selection of tickets from a given agent, and then eval...

• cloud
• jira-service-management
• jira-service-management-cloud

Good afternoon, everyone. I've the following issue/question: I have an email account connected to my JMS platform; lets name this example@gmail.com. I have an automation set up that will create a s...

• cloud
• jira-service-management
• jira-service-management-cloud

Buenas Tardes, Alguien me puede ayudar con lo siguiente una integracion ya que actualemente no manejo mucho jira crear una integracion con bitbucket para crear una especie de dropdown donde podamos...

• cloud
• jira-service-management
• jira-service-management-cloud

I am just setting up My Jira Service Management. I have a direct link with Confluence (free). When I try to add a KB article I get an error stating that an article cannot be created at this time. Try...

• cloud
• jira-service-management
• jira-service-management-cloud

How can I edit name of request type in JSM? without duplicating

• cloud
• jira-service-management
• jira-service-management-cloud

Não consigo ligar meus tipos de pedido com o tópico criado. Conforme a imagem um, eu já tenho o portal criado e tópico de problemas também, entretanto, conforme podem verificar na imagem 2, quan...

• cloud
• jira-service-management
• jira-service-management-cloud

I can not add them because whenever I try to do so I receive a message that they are blocked  

• cloud
• jira-service-management
• jira-service-management-cloud

 Working in Jira Cloud and also using Confluence Pages for Documentations. Is there a possible app or function within Atlassian to let the Documentation in Confluence be searchable within submit...

• cloud
• confluence-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm craeating a form to receive customer cases in JSM (Data Center), using the app:ProForma Lite: Forms & Checklists | Atlassian Marketplace   Notice that, users not logged in can't s...

• data-center
• jira-service-management
• jira-service-management-data-center

I'd like to create a service management project where tickets are questions that are frequently asked and become "knowledge articles", NOTE: not a knowledge base from Confluence.   These ticke...

• client
• cloud
• jira-service-management
• jira-service-management-cloud
• publish

Hello,  I'm trying to get tickets auto assigned to users when a ticket is created and the description contains a value. How do I go about adding more then one value? I'm very new to this. I t...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a dashboard that shows me the number of tickets in a queue, I would like to know if available can we setup an alert to certain people if a queue hits 15 tickets at any moment in time during th...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I'm trying to create an automation rule in Jira Service Management that is triggered manually. This automation rule should access a Lookup Table where each country is associated with an...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud

I would like to export Asset data (like hostname) and the inbound reference data of application (installed software) to include the application name, version, release.   I can not seem to find...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

I have activated board feature in my service management project but when I create any subtask it appears as a new ticket on the board, how can change the setting to hide the subtask and show only sta...

• cloud
• jira-service-management
• jira-service-management-cloud

Currently, when an error occurs in JSM automation, only individuals are notified by email, but is there a way to notify groups? Or, is there an add-on app that can send email notifications to multip...

• cloud
• jira-service-management
• jira-service-management-cloud

Bugs having Linked issues as (Blocks) How many blocked issues are there in that Bug , that count need to be updated runtime in one field 

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I have a problem and don't know how to handle such a workflow right. OK, in my company we have several approval decision before a product gets published. Every products has normally the same wo...

• data-center
• jira
• jira-service-management
• jira-service-management-data-center
• workflow

Hi All, Currently we are having JSM premium license application, and along with it we are having a sandbox and a Dev instance within the same organization. Could you please help me to create a new D...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, I am using below CURL to create JIRA ticket and executing this from BMABOO task. but, it gives error.  curl -H "Authorization: Bearer 3MDgyNTkyNDg4OvlA8+ZZx2sJona6C" -X POST --da...

• jira-server
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

current set up for my project is when i click on "create Linked issue" a window pops up and i will need to fill in the information manually. i am looking for a way where when i click on the link, a ...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Community, I want to hide my priority list only for one Request type. The following script works only for the issue type create/edit/view screen but not works for the Request type create ...

• data-center
• jira-service-management
• jira-service-management-data-center
• scriptrunner