Team, I am not receiving any JIRA email notifications for any changes made to a ticket even though I am an admin. All the settings are intact and in order but still I dont see any email notification...
I want to create a rule that allows me to approve requirements by email. That when you click on a possible hyperlink you approve it or how I defined the list of approvers or if there is any article ...
I am looking to compare against 2 values, one of them being a integer and the other being the amount of references from that object. Then it should subtract the amount of references from the integer ...
Is it possible for a comment that is generated from an email reply to be created as an Internal Comment on the associated ticket? Or will these always be created as a Customer facing comment? ...
Hello! I am in need of a custom field that allows table formatting to capture employee information for our Training & Development Team. For context, we use a custom issue type that is at ...
Hi Team, I want to send an auto trigger email to customers that can run on every 1st and 4th friday of a month. However the automation rule is allowing me to choose only 1st Friday but i dont have t...
Hello, we would like to automatically generate release notes for our bugs and features. We only need to mention fix/impact/testing sections as simple and short as possible. Is there a way to...
We want to display a filter result reduced to some dedicated fields on a Confluence page for our customer. It´s a public Confluence page with only reading rights for everyone. To use the Jira f...
Basic question, but I'm not sure of the name of one of the screens so I can't search intelligently. So let's say a user opens a ticket. After the ticket is submitted and open, like the next da...
I have a .json file that was exported from ZenDesk...the import process is quite rudimentary...and the documentation doesn't explain where these issues will go. Before I click the "Begin Import" butt...
Hello, We use several automation rules in the "Global" application but restrict them to around twenty projects out of a total of more than 800 projects. During the execution of this automation, it r...
Hello Dears, I'm looking for solution where I could utilise JSM as frontend interface for business for Procurement matters. Long story short, would be great to able to approve PR/PO (filled out comp...
Hi Team, We are using the below script to auto populate the description where it is working for Jira software project and not working for JSM projects. Kindly Assist. Thanks. { ...
When i am creating a ticket in the jira cloud, in the issue fields section i have added a field named Team approvers and it is a multi select options and in that field when i select any o...
Hallo, we are going to migrate our Jira/Confluence Server to the Cloud, but this will take some time. Meanwhile we stumbled upon an issue that i can't find how to solve it. In one of our projects we...
I want to send an email notification to users in perticular project role. I have created an automation but I am unable to see an option as project to sent email to. How can I create it?
Resolved date isn't appearing in the issues.
For instance, this request: let res = await api.asUser().requestJira(route`/jsm/assets/workspace/${workspaceId}/v1/importsource/${importId}/configstatus`); It works just fine for AssetsImportTy...
Hi everyone, I have a question about the "Not accepted" feature available for requester through the portal : When the customer clicks on this button, the ticket is automatically sent back...
Dear Community, I am reaching out to seek guidance on importing .csv files into Jira Service Management in Cloud. Our objective is to efficiently create multiple JIRA issues under a single Epic, wit...
Hi Team, We are trying to implement Virtual Agent AI with Slack, But before starting it. Does the outside customers can connect to the Virtual agent channel and if they can conne...
We are planning to implement JSM for Customer Support and will use Organizations. We need to import a few thousand accounts with meta data from Salesforce into JSM. I understand that we can import or...
Hi, We are currently experimenting with Jira tempo timesheets and one query was whether it's possible to filter or order a team or list of users by availability. Use case would be the admin c...
Hello people, I created a rule that send and AUTO response (email) when a jira case status is set to CLOSED. Situation is that rule triggers IF someone comment on the JIRA ticket and the purpose of...
How to set up workflows and automation rule at global level
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