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Jira Service Management
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Explanation: We have 4 kinds of Service requests and within each kind again 2-5 types of the corresponding type. A single dedicated type has an SLA of 24 hours, the others have no SLA The...
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When trying to integrate with slack and the Jira Service Management ChatOps, i get a error saying "Your slack workspace is already connected to a different site" I checked that no apps are installed ...
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We have Transportation assets (Drivers and Vehicles) and I want to check if the following is possible with JSM Assets. My asset schema: Vehicles (key,name,created,updated) Drivers (key,name,creat...
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I want my issues to expire in 24 hours since the status has changed to Approved. I have set the rule as below, but it looks like it doesn't work. Any issues with the JQL i've setup? issuetype ...
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In a particular project, we have 2 admins. Me and another manager who needs to have same admin access as mine. He has been given admin role access and is also able to create tickets and review automa...
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I have the following scenario: We have 2 Confluence Spaces and 2 JSM projects. The projects are each classified as "internal" and "external". This means that the external project is only filled with...
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HI All,I tried to access my requests in my Jira Service Management with the API https://api.atlassian.com/ex/jira/{cloudId}/rest/servicedeskapi/request/{ID} (provided the {ID} exists...
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I followed the guide how to send reminders and close ticket due to inactivity: https://confluence.atlassian.com/jirakb/automation-issue-inactivity-follow-ups-and-closure-1130375679.html I wante...
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안녕하세요. 삭제한 계정을 복원하고싶은데, 방법이 있을지 문의드립니다. 삭제일: 24-02-07
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I would like to load data into asset in Jira (cloud) automatically from an external source. How is this possible?
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Visibility of support team details & project name in customer portal request form
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As a problem manager, I want to be able to create a visualisation (timeline, graph, whatever) that will show me when incident tickets linked to a problem ticket occured so I can easily see recurring ...
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Dear All Nowadays we use Squid Proxy server and I would like to know which urls should I add on our whitelist for HelpCenter Portal https://mbacgroup.atlassian.net/servicedesk/customer/po...
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Hey, I am trying to do some edits in an Issue type of Service project. The issue type is available when trying to change the issue type in any issue, so it exists. However, when I try to modify the ...
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Hi there, I need to create a queue that searches for a specific value that has a string of numbers included in a text field. For example, the description field may contain text of: Project xyz ...
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Hello, I'm fairly new to Jira and would love some help with this issue. I am trying to display some metrics in a dashboard and need to show them as a percentage. Things like: Completed Tasks / Total ...
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Hello, Where can I find the documentation for ScriptRunner's AO extensions such as AOPropertyPersister? I am implementing something that requires full CRUD support, and the context sensitive...
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Hi, I use Form Fields within JSM tickets to collect different types of values such as dollar value and tier number. How can I generate reports/metrics based on form field values from existing tickets?
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Hi, The Jira Service Management customer portal is not working for some users that try to access it but get a message error ⬇️ ---- Forbidden (403) Encountered a "403 - Forbidden" e...
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Hi, I need to upgrade Jira Service Manager to Jira Data Center 9.13.0 , but most of my add-ons are compatible only to Jira Data Center 9.12.2 Why there is no new version for these? Thanks...
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Does anyone have any documentation or suggestions on how to use the eazyBI Reports & Charts for Jira
Hi, I'm looking for documentation, training videos or KB's for how to utilize the eazyBI Reports and Charts for Jira Cloud. I'm trying to create reports for each of our respective site manager...
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I'd like to create a report for each of our 14 sites for open, closed, how long it took to resolve service requests. Does anyone have any suggestions on how to build this report? I'm new to At...
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There are some folks who don't have License in our Instance of Jira yet are included in our Managed accounts. How do we move them to another Managed account group? Thanks, Gene Sullivant
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- Company A has a Asset Object Field Drop Down with all of the applications our company supports. (23 Software Applications) - Each Software Application has a Technical Owner and Business Owner - W...
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Hi team, I have currently purchased SharePoint and created articles in it. I have created Jira Service Management -> Customer Service Project (basically set up Jira as a ticketing tool). Now, ...
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