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Jira Service Management
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Team, I am not receiving any JIRA email notifications for any changes made to a ticket even though I am an admin. All the settings are intact and in order but still I dont see any email notification...
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I want to create a rule that allows me to approve requirements by email. That when you click on a possible hyperlink you approve it or how I defined the list of approvers or if there is any article ...
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I am looking to compare against 2 values, one of them being a integer and the other being the amount of references from that object. Then it should subtract the amount of references from the integer ...
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Is it possible for a comment that is generated from an email reply to be created as an Internal Comment on the associated ticket? Or will these always be created as a Customer facing comment? ...
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Hello! I am in need of a custom field that allows table formatting to capture employee information for our Training & Development Team. For context, we use a custom issue type that is at ...
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Hi Team, I want to send an auto trigger email to customers that can run on every 1st and 4th friday of a month. However the automation rule is allowing me to choose only 1st Friday but i dont have t...
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Hello, we would like to automatically generate release notes for our bugs and features. We only need to mention fix/impact/testing sections as simple and short as possible. Is there a way to...
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We want to display a filter result reduced to some dedicated fields on a Confluence page for our customer. It´s a public Confluence page with only reading rights for everyone. To use the Jira f...
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Basic question, but I'm not sure of the name of one of the screens so I can't search intelligently. So let's say a user opens a ticket. After the ticket is submitted and open, like the next da...
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I have a .json file that was exported from ZenDesk...the import process is quite rudimentary...and the documentation doesn't explain where these issues will go. Before I click the "Begin Import" butt...
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Hello, We use several automation rules in the "Global" application but restrict them to around twenty projects out of a total of more than 800 projects. During the execution of this automation, it r...
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Hello Dears, I'm looking for solution where I could utilise JSM as frontend interface for business for Procurement matters. Long story short, would be great to able to approve PR/PO (filled out comp...
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Hi Team, We are using the below script to auto populate the description where it is working for Jira software project and not working for JSM projects. Kindly Assist. Thanks. { ...
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When i am creating a ticket in the jira cloud, in the issue fields section i have added a field named Team approvers and it is a multi select options and in that field when i select any o...
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Hallo, we are going to migrate our Jira/Confluence Server to the Cloud, but this will take some time. Meanwhile we stumbled upon an issue that i can't find how to solve it. In one of our projects we...
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I want to send an email notification to users in perticular project role. I have created an automation but I am unable to see an option as project to sent email to. How can I create it?
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Resolved date isn't appearing in the issues.
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For instance, this request: let res = await api.asUser().requestJira(route`/jsm/assets/workspace/${workspaceId}/v1/importsource/${importId}/configstatus`); It works just fine for AssetsImportTy...
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Hi everyone, I have a question about the "Not accepted" feature available for requester through the portal : When the customer clicks on this button, the ticket is automatically sent back...
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Dear Community, I am reaching out to seek guidance on importing .csv files into Jira Service Management in Cloud. Our objective is to efficiently create multiple JIRA issues under a single Epic, wit...
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Hi Team, We are trying to implement Virtual Agent AI with Slack, But before starting it. Does the outside customers can connect to the Virtual agent channel and if they can conne...
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We are planning to implement JSM for Customer Support and will use Organizations. We need to import a few thousand accounts with meta data from Salesforce into JSM. I understand that we can import or...
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Hi, We are currently experimenting with Jira tempo timesheets and one query was whether it's possible to filter or order a team or list of users by availability. Use case would be the admin c...
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Hello people, I created a rule that send and AUTO response (email) when a jira case status is set to CLOSED. Situation is that rule triggers IF someone comment on the JIRA ticket and the purpose of...
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How to set up workflows and automation rule at global level
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