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Jira Service Management
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Dear Team, Can you please check if there's a possible way to hide the "Summary Field" without pre-setting the value. I understand base on the system set up this is not possible. Howeve...
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Hi, We are looking to configure an automation to check tickets raised under a certain organisation and update the organisation based on contents of the issue summary. The purpose of this is to...
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Hey guys, I'm trying to create a Post Function in a workflow transition that sets the value of the Custom Field where the value needs to be multiple options selected for a multiselect field. I can't...
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Hey all, Our "team-managed project" has just had the new "create from template option appear when adding a new request type. When I choose it there's about 50 premade templates to choose from. I de...
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We have just gone live with our Jira project, and people are replying to the Jira notifications. Which would be fine, except, each reply includes attachments that are not related to issues, for examp...
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I am triggering hourly Assets imports via an orchestration tool which calls the Assets import API then keeps checking the import status until it has completed. I want to use a second orchestration jo...
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Hi community Currently running Jira v9.4.17 Id like to create a comments/running note field accessed by every Jira ticket which shows the same comments in every ticket - so its not a comment field ...
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I have 2 radio button custom fields which we would like the "None" option hidden. I followed the instruction from this article: https://confluence.atlassian.com/jirakb/how-to-hide-the-option-n...
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Hello everyone. I hope you are doing well today. I have a question which I am not sure if it is even possible, but let's go. I have an idea to create a round-robin assignment in JSM using ...
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I am working to move one of our departments from a Team-Managed Jira software project to a Company-Managed Jira Service Management project. I am running into an odd issue where the new projects board...
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Just to clarify this question is not for Cloud version. At the Customer Portal, within the 'Requests' button there are 2 options: 'My requests' and 'All requests'. But regardless of which one ...
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When a user submits an issue to one of our JSM service projects, Administrators in that project aren't receiving email notifications from JSM, even though the ticket is listed in the All tickets queu...
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Hi all! I'm working with my team to create a comprehensive timeline of an issue and I'm exploring if there is a way to add flexibility to the date and calendar field functionality for our tickets. C...
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Hi! I’m Crystal, a user researcher in Jira Service Management. We are looking for customers who are interested in setting up the virtual agent together on a 1-hour recorded video call. To qualify...
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A JSM team in my organization would like to set up their notifications such that an assignee receives a notification when a ticket is assigned to them -- but only if someone other than themselves is ...
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Hello all! I'm currently setting up the incident management feature for our JSM instance. Looking for some lessons learned/best practices anyone has experienced while working with this platform. ...
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It would be helpful to have more customization available with the Virtual Agent's Standard Flows. According to this article it only appears possible to remove the "Greet" flow. The mess...
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I am working in JIRA Cloud and have a Service Management project. I want to have issues created in that project when alerts are fired from the Operations page. However, all the documentation that I c...
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I can see a specific organization has access to X number of projects, but there doesn't appear to be a way to see which projects those are. I've searched even at the API level and cannot find h...
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Good Afternoon Folks, In the process of learning and configuring Jira Asset Management and looking for a way to inherit data from connected objects. For example - I assign a Laptop to a User...
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Hello guys, please I already have the connection from Jira to Azure with the official marketplace add-on. Now, I want to run a project pipeline on Azure when I transition a Jira change request status...
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Our desk is required to set up an SLA for update frequency, which varies by priority. I currently have the SLA set up with a workflow edit by adding an "Update Issue" status to the work flow that all...
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I'm pretty new to JSM and still trying to figure everything out. However, I'm trying to create some automation that would allow me to see the Asset Object assigned to the Issue Reporter. For...
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We are looking for a way to create and use (and reuse) templates for different reoccurring tasks. For example: Let say we need to on-board a new client. That task might always have 7 different sub t...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| 3 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |