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Community resources
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Jira Service Management
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We have Jira Core running on EC2 and using RDS. We need to modify CA certificate of the RDS from rds-ca-2019 to rds-ca-rsa2048-g1. In order to achieve this we would like to verify if the Jira server ...
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Been working with Jira's Virtual Agent, deploying through Slack as a knowledge base for staff to ask FAQs and get answers either via Intents or the linked Confluence Knowledge base. ...
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Hi, We are looking to integrate Jira Service Management with MS Teams. In the General Channel where people can submit service requests, we want to prevent users from being able to post comments in ...
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Hi there, As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are co...
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Hello! I'm trying to delete multiple projects with the following Python script: import requests from requests.auth import HTTPBasicAuth domain = "https://MY_JIRA_INSTANCE.atlassian.net" ...
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I have various Atlassian products, now I want to add the Role of Site Administrator to a person who is not a Jira Service Management Agent, he will be administering configurations and users. But Whe...
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Hi, I wanted to ask the community how you have figured out this issue. We have automation to assign via RR to a specific group. My question is what happens if someone in this group takes a da...
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Good day I would like to know if Jira has the functionality of being able to remove access to the tool en masse, since there are several users and the idea is to avoid the manual process of going on...
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Trying to create filters, queues, dashboards.... with a shortcut of sorts where in the assignee there is a list of their reports/employees. I tried Groups but I, or the person creating the queue/ fil...
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Have set up a field in our object schema for Assets through which you select a user account so that we know who said Asset has been assigned to. We have struck an issue where for our agents they are ...
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Within JSM automation rule builder, I'm trying to add a comment where there is an image or file within it. It won't allow me to do it. How can an image or existing canned response with an image be ap...
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We've recently built a Team in Jira Service Management and built Operations into it where whenever our team receives an issue, certain individuals would be notified. This all works it appears but we'...
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Agents are only receiving a notification on Teams (through the Activity icon in upper left hand corner) when a customer creates a new ticket. Is it possible to add notifications for other reasons, su...
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I am setting up JSM and it keeps popping up configurations errors on what appears to be portal group forms that have been hidden as they're aren't intended to be used but it keeps prompting the error...
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While working on a transition I want to use a post function to figure out two different component values that I want to add to the component field at the same time. One part is where I look at specif...
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Hello, I have a user who appears in the administration in status "Invited". This user have activity, can open tickets since 2021. I created a new jira service management project, created a new grou...
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More general if anything. I'm curious how long closed tickets are "archived" for future reference an tracking.
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I have a Jira Service Management project that captures various processes through quite a few Request Types. The issue I am having is that when I create and add fields to a Request Type, those fields ...
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Hi, we are evaluating to purchase some Atlassian products among which Service Desk. I need to know if it is possible to add an external url as a widget into the Portal. I'll explain: we actually use...
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Hello, When our customers submit tickets, they usually don't touch the priority and it is automatically set to Medium. Is there a way to change it to anything else only for the current project?
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Good Morning my name is Ardendi Ranferi Muralles de León We have the problem with the user when he wants to register in Jir, it does not allow him to show us the attached error, he already has the ...
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Meu cliente abriu um chamado via e-mail mas quando respondo a resposta não chega para ele via e-mail, como faço pra manter contato com o cliente durante o andamento do chamado?
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Hi Community, Since Atlassian change the way customers are managed I encounter a problem with a user picker custom field. In one of my project JSM I have both internal customers (...
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Hello, I've noticed some projects do not have a 'Portal Setting' option. Can someone explain what type of project needs to be created to utilize this option? Kanban? Scrum? JSM? Service Mana...
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Hello, Is it possible to monitor logs in JSM Cloud and perform actions based on them? For example, if there is an error, a ticket will be created? Like adding JSM as a source to...
Atlassian Community Events
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| yesterday | ||
| July 11, 2025 4:42 AM PDT |