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Jira Service Management
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Hi folks, Setting up a new JSM project. We have the customer portal, where a form is used to raise a request. When the issue is raised, the user view within Jira does not look good. The form is mov...
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Im slowly getting frustrated. :/ I've set up a Service Desk with different request types, and some custom fields of which some are mandatory e.g Location. I now created another...
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We want to add a "Scheduled" status to the workflow in Jira Work Management and ensure that SLAs do not run when a ticket is set to "Scheduled." Could you please explain the steps we need to follow?
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Hello, I recently added an issue type in admin>project settings. However, when I try to add the issue type to my team based project, it doesn't appear. Additionally, many of the issues in the adm...
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hello, Im trying to make a recurring ticket, problem is that when i use a rule with the following Trigger: When: scheduled - first monday of every 3rd month at 9:00 AM IF: any match - re...
237 views 1 0 Deleted user February 15, 2024 -
Hello, I got a Field of the type "Last Public Comment Date" with the Name "VorgangDatumLetzerÖffentlicherKommentar" where the timestamp from the last comment (not last public comment?!?!) is saved....
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Hi, I've been trying to create a automation rule within JIRA to create a ticket that has the following additions in it; Reqeust type, a assigned person and a due date. I tried the f...
256 views 1 1 Deleted user February 15, 2024 -
Hello, we are currently stuck at a use case and maybe someone has a good idea on this. Goal Our goal is to channel incoming requests to bring them to different teams. At first from JSM to...
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Hello, We get a lot of email notifications from jira, that makes the approval email not evident , is there a way to customize this email to make it more visible between other emails? thanks i...
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Hello everyone, We have recently migrated our IT HELPDESK from Jira server to Jira cloud Service Desk. The current setup is that only I.T and the reporter are able to see tickets (as well as anyone...
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Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
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Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
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Hi @Bruno Altenhofen @Bill Sheboy @Mark Segall Could you please help me w Proforma for checkbox. I'm using below: {{issue.properties."proforma.forms.i1".state.a...
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Current - We have multiple JIRA projects with SLA's. We are using EasyBi to generate SLA reports for our customers. - We look at SLA's - time to acknowledgement, time to first response, time to res...
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Hi, Is it possible to populate fields/input data on the form when being attached to the issue? Example: Post Review Form is attached to an incident that had an impact to business...
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Hello I removed an issue security scheme from a Jira Service desk changed the scheme to None and then deleted issue security scheme and now we cannot view the issue that were...
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The slack workspace test-tdg, no longer exists. I have tried deleting the project and setting up a new one but that doesn’t seem to work either. Can someone help?
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Hi there, We have a team moving from a shared mail inbox into a JSM project, and I have a few concerns about how things will work, so if anyone has advice, or has gone through a simila...
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Hi team, What happen to the info of the tickets when I delete a value fo a custom field option Tahnk you
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When I add a new customer to our JSM, he gets an email, but the links in the email are not correct. His access is to the wrong JSM project, and he also doesn't have portal access to our knowled...
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I am trying to create an automation rule which looks at a cascading custom field and looks at one parent option, with multiple child options. At this time, I seem to only be able to have one pa...
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View development tools in Company-Managed Service Desks but not able to in Team-Managed Service Desks. This is so annoying. If anyone can help me if would be awesome.
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Is there a way to count tickets where the Reporter = Assignee and for their responses to count as no
Hello Jira Community, I was hoping to get some suggestions or ideas on how to deal with First Response Time SLAs for tickets where the Reporter is also the Asigness and leaving a comment. ...
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I'm planning to create a new custom field in Jira for the request registration screen, where users will input their CPFs as part of the registration process. However, I'm concerned about the security...
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When a customer sends an email request, they receive an email confirmation from JIRA. When I add a public comment via the 'Reply to customer' button, the customer receives an email notification w...
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| July 11, 2025 4:42 AM PDT |