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Jira Service Management
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I want to add a group of users into an organisation of which there are several in Jira Service Management project. Is that possible or is this done solely by adding one user at a time to an organisa...
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Hello there, is it possible to generate a report utilizing Viewtracker in Confluence, potentially in conjunction with JSM, to monitor participation data for Knowledge Management (KBAs/KCS)? We have ...
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I was hoping that I could set time to stop on a request once the priority is placed on hold. Is this possible? When I edit the SLA and go to the Pause I have options, but priority is not one of them....
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I can´t get "{{lookupObjects.size}}" to work in an automation rule in Asset Management to work. I would like to email the number of found assets in the AQL query that I use. I would also use "{{l...
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Adding a User which is ApplicationExpert (linked in a Jira Asset) as assignee, when ticket is raised
Hey there. Actually my first post here :-) we run JSM in DataCenter. AppVersion 5.12.3 To explain at first. I have an issue type, where users can select, for which application they need help. The...
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1. Customer created a ticket. 2. Agent replied to that ticket. 3. Customer replied via email including external vendor. 4. External vendor replied on that ticket. 5. Agent replied on the ticket. ...
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Hi, we met a problem in JIT setting with Azure AD, the attributes we set in the JIT provisioning could not be found. Following are the log we are seeing when we try to login with JIT enabled, it rep...
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Can we create a new group and replace the approver with new group so that any one from the group can
Can we create a new group and replace the approver with new group so that any one from the group can approves the request? We want to reduce the dependency of the single approver.
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Hello everyone I would like to create a rule, that sends Satisfaction Surveys to random users. By now I came this far: I triggered the rule several times, but I always get the Sta...
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Hello! I want to create a rule that checks if the Reporter is set as a Request Participant and if that is the case to remove it from the field. Since request participants have multiple values I hav...
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Hello, It is currently possible to "Using Jira groups to share requests" in Jira Service Management Data Center. Here is the documentation : Using Jira groups to share requests | Jira Service M...
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I´m trying to create a search filter to find assets with an EOL date 30 days from now by using this query: objecttype IN ("computer","network","printer") AND "EOL" >= "now(+30)" ORDER BY Name ASC...
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Specific user (rakesh.barot@bkt-tires.com) doesn't receive JIRA's e-mail notifications. Not even welcome mail for signing up is been received. Kindly help me out. Working fine for rest of all custome...
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By default, agent users do not have right to edit or add queues in Jira Service Management. If we want to give the right, all other rights of Administrators go together, including quite destructive a...
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Could you please check the below questions and let us know if the JSM has these capabilities? Can we assign task back to requestor? Can we block the comment section when the request is assigned...
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How can I edit an issue when its created using branch in automation for jira. I am using branches to create multiple issues based on field values and then have to add forms to them. Adding attach f...
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Newbie question :) We have a couple of people that are in direct contact with our customers. These two employees would typically end of up entering the request for the customer. I guess they ...
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we are trying to dertermine if we should expand hour business hours for that i need a stat to show the numbers of ticket created outside of business hours. i need data from the last...
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We want to have Jira sent MS Teams notifications to our customers. I'm not seeing an easy option within the project settings. Any help would be greatly appreciated!
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Hello! Does anyone know what are the accepted attachment types that a customer can upload when they open a ticket through the Jira Service Desk portal? Is there any restrictions set by defau...
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Any idea when this will be made available? All i have been able to find is "coming soon."
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Is anyone familiar with the Portal and in the top where you can see your requests? (see picture) We have some tickets being created from our Dev ops and they are coming into JIRA and stating Created...
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Hello, I was wondering if it is possible to link the options available on a single choice list to work off a filter. In other words, the selection of the dropdown is the result of the filter and aut...
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Hello, We are exploring "Jira Service Management Assets (Insights)" for asset management (hardware). Reporting and data representation is a important part for us. The native Asset reports ar...
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I'm new to Jira Service Management and have an need to modify the existing portal. There is a service desk portal where there are few topics. Based on the topic selected there is another ...
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |