Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Is Jira Service Management not free anymore for 3 users?
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With Opsgenie getting integrated into JSM for the integrated packages, we were told that we would have access to JIRA's vast Automations system. Will we be allowed to set up any automations ...
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I currently have request that uses a workflow that requires approval. Our customers create request through our portal, we don't use the email channel to create requests. I would like to add some cus...
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What level of Permission I should have in JIRA in order to remove and suspend access of user in JIRA
Hi All, I am an IT Admin responsible for managing JIRA and Confluence access for users in our organization. However, due to recent updates in JIRA, I am currently unable to remove or suspend...
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Within our setup we have a JSM portal site and allow existing portal users to add additional followers to track any ongoing ticket. When this is actioned it creates a new portal-user account, which ...
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Hello, I created an automation in which when there is a change in an issue (Field Released? = Yes) then we will go to issues "is validated by" and we will clone all existing ones, both those of the ...
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We have a date customfield for "Desired delivery date". Our standard delivery time is 5 business days which is communicated lots of time but despite that they usually choose a date earlier than 5 day...
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Hello community, We are developing a plugin for JSM Data Center, and in the final stage, we are trying to run the App Performance Toolkit in a local development environment. I have a cluster of 2 D...
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Hello I want the incoming ticket to be sent as a message in Microsoft Teams to the person I assigned it to. How can I achieve this?
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Is there a more accurate idea of when data residency for chat will be available (on non-free plans)? The only information currently available is over a year old as below. "The final leg The only re...
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Dear Experts, As soon as we will add comments in our JIRA project automatically comment added to the ticket as below instead of thumbnails [^example.png] We would like to add thumbnails instead ...
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I want to create a flow (using power automate) to backup the assets. Following some Info i get the workspaceID using an http get action to https://MySite.atlassian.net/rest/servicedeskapi/asset...
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I'm looking for obr files for Atlassian products, specifically Service Management - but this applies to Jira Software too. Similar questions were previously asked here and the answer received was on ...
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I am searching for a tool that can help our company with our implementation process and I am hoping I - considering we are a Jira support-driven team, and use Confluence as a knowledge base - to find...
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Hi there, Wanted to confirm if the options selected on the screenshot also apply to the actual Slack Assist (Chat) app? since it's not specifically mentioned on there, I wanted to confirm  ...
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Hi, Looking for a way to automate this task. I want to print a ticket (with the activity section showing all), and also include all the attachments, and place everything inside a folder. Also, I hop...
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I am familiar with regular drop list field configuration but customer wants a drop list field with 2 preset values as available options, for example, A and B, and the third option would be "Others". ...
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I have been searching the community but haven't found exactly what I am looking for, so hopefully I can get a bite reaching out through here. Currently, our team uses "t-shirt" sizing to equate to a...
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Hi, I am new to administrating Jira Service Management. I see when I create a new dashboard on of the options I have is to set the Viewers property by Group. Where do I go to setup those ...
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Hi, We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let me know is it possible with out any ad...
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...equestTypeCFVal = issue.getCustomFieldValue(requestTypeCF) //if 'requestTypeCFVal' value is as required then evaluate to true if (requestTypeCFVal == "Onboarding Service Request" ) { return true; } return f...
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When an email request from an individual with an "email signature" is sent to JIRA, the system creates a large table of each image in the signature creating this huge ticket to have to scroll through...
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Hello Atlassian Community, Could a feedback form/CSAT be designed and shared with customers easily? This would be made available to our customers via an email link or QR code. I know I can set up a ...
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I have several pie charts to show open / closed tickets and would like to have the charts us ethe same colors, but I do not see this option.
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I'm creating a workflow in slack in our support channel. I have a button that create a Jira ticket for each request. When the ticket is created, I want it to send it to a certain Epic/Board....
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
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| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |