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Jira Service Management
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Many ticket systems offer a feature where, after 1 business day in a "Waiting for Customer Feedback" state, an email reminds them the ticket will be closed automatically after another business day un...
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Boa noite! Preciso visualizar o total de horas apontadas por dia. Alguém sabe como fazer?
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Why can't I install this app to slack. It seems as if the app is broken. I am following the exact steps and all that happens when attempting to install the app is that a web page opens to the Assist ...
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I migrated some issues from one Jira service management to another project but I can't find the migrated issues anywhere in the project. How can I view the migrated issues
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Olá! Tenho um projeto no Jira Service Management e gostaria de personalizar a área de abertura de chamados (incluindo campos e alterando a ordenação). Em projetos do JIra Server basta acessar Config...
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When trying to create a Jira ticket I am getting the below errror: "Couldn't send request Your request could not be created. Please check the fields have been correctly filled in. We can't ...
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We have internal notifications set up so people watching tickets, etc get email updates when something changes on the ticket. The notification that is sent contains ticket number- summary on th...
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Hello, i have a problem with my servicesdesk because i need that the users can to create a ticket without a register. It's possible? Thanks.
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Hello Community, I would like to integrate a form directly when creating an issue. Since it is only "internal" therefore the topic "Portal" is not relevant. I have linked the form to the correspon...
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Hello, I saw this in the Atlassian documentation: 'Set up portal access in team-managed projects'. See screenshot. I cannot find the project type that allows for a team-managed project and t...
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How do I disable?
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Good Day All In the past I was able to find the Project ID on the back of the Project URL when clicking on the Details tab under Project Settings. When I try to get the ID today (16Feb2024), this i...
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I am looking for ways to group similar Requests so I can achieve the following: - Make one Request the "main" request and work on that - Update the "main" Request and (choose to) automatically up...
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Hello, Im trying to make a scheduled ticket with a due date, What is the query for 3 months? I have it writen down as the following for now: "{{now.plusBusinessDays(90d)}}"
224 views 2 0 Deleted user February 16, 2024 -
We invited several people at a company to set up a JSM account- some set up their account and some did not. If a ticket is created and chooses to "share with" the company- do the people who hav...
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Hi I'm using servicedesk api Specifically `/servicedesk` endpoint to get a list of servicedesks The problem I'm facing is the endpoint returns all servicedesks your tokens grant you acces...
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Hi Team, Customers had all the access before (as per service desk customers role) but now it doesn't seem to work. Customers unable to create a ticket, add description, update comments/add recipien...
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I created a queue with 2 Customers. Each customer has 2 unique SLAs (eg Customer A Response SLA, Customer A Resolution SLA; Customer B Response SLA, Customer B Resolution SLA). How can I add Cu...
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pregunto por crear algo así:
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Please excuse this basic question, I started learning and just can't find a example. The documentation is not very clear to me. Additionally I found a Bug Report on this, so I am not sure.&n...
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Hey there, Has somebody using Exalate already experienced this? I have created a new connection, was able to map almost all the fields but sometimes not all of them are fetched from remote. If I s...
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My team had already installed the exalate plugin, but it kept showing this error message:
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Hello, I have been trying to auto create a ticket within JIRA with some values like due date, assignee and request type. When i use the following rule Trigger: Issue transitioned FROM "" to ...
262 views 1 0 Deleted user February 16, 2024 -
Hello, I have an automation for SLA breached issues but I can't find ways to add the issues that have breached the SLA. I am trying to include the issue count (the number of issues that have ...
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Hello! JSM Cloud issue here. I'm having a problem with a Checkout app. A colleague went to a vacation so i was assigned as a project lead to one of her projects which uses Checkout. i can access eve...
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| July 11, 2025 4:42 AM PDT |