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Community resources
Community resources
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Jira Service Management
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Hello all, I'm having an issue with my slack account, when trying to disconnect an old testing account I cannot see the options to do it. I created a new space trying to do a new sync with ...
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It was announced in October of 2023, Airtrack is coming to Atlassian. When do we expect to see that functionality? Will it be an add-on/plugin or embedded technology in JSM?
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Hi there! Hoping this is something straightforward, but I'm kind of struggling to decipher some of the documentation. I'd like to start allowing Jira Service Management tickets to be created via emai...
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I have several projects where we are not using the "Groups" field and I don't want to display it in the screens, I have removed it from the Create/Edit/View Screens but it keeps appearing it again. W...
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Hi, I have plenty of automations that clone an issue A to another project (so we get issue B) and link both issues (direction A->B). Unfortunately the asset references won't be cloned (IMO it's a...
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My question is regarding Tempo timesheet. Is it possible to log time on multiple tickets at the same time when multitasking?
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Hello! I have a question, if I have 2 different projects on Jira Service Management, will I be charged double or just usual on a single user? Thanks!
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Hi Team, I need to find the way to automate Opsgenie notifications for 1st line team in Opsgenie in event of multiple lower priority level alerts start coming through (with exactly the same subject ...
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I'm using the updatedBy() function and it works fine with a user name but it does not work with updatedBy(admin). I'm using the admin account to do automation updates but don't want to see those upda...
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I'm trying to create a script in Behaviour which according to the issuetype, the request type is setted, or at least the other options get hidden. I've tried this one with a custom field type select ...
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Hello community! I've been trying to solve this issue. When a customer has raised a request via portal and when they want to share with others they simply can't. They start to type the name of th...
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Hello, I have to write a Spring Boot Microservice which accesses an onPrem Jira ServiceDesk instance and lists all users and their permissions to put them in a centralized UAM tool. I did this befo...
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In the ticket system we have the problem that the customer notifications have the symbol at the beginning of every email —-—-—-— stands. But it is not entered in the template or css. How can we remo...
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Hello, We are currently using confluence as our main knowledgebase for our product user documentation. We also have this knowledgebase connected to our client service desk so that customers can ac...
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Hi, I am creating an automation rule to trigger when a customer adds a comment, the status should transition from A to B. Now to set the condition that the rule should only trigger when a customer ...
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Since the jira automation quotas were implememented we've been trying make some of our rules more efficient. Im looking for help to find out the smart value for - if latest comment is public a...
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I can no longer view objectTypeAttributeId for Assets Object.
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Hi, we use the status page directly from atlassian https://status.atlassian.com/ and have subscribed this page. So I get emails about every incidents - that's good and works fine. But: ...
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Hi all, When converting a customer account to an Atlassian account, what happens if there is a matching Atlassian account already? e.g. bob.smith@example.com is listed both as a Customer and also as...
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Hi - I'm after some SQL to show me what my agent has done in JSM today. I'm looking at creating a report/dashboard for the agents.
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Is it possible to create your own custom ticket ID and if so how?
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Good morning, For some reason it appears to be the case that if I (admin and agent of an organisation) create tickets on behalf of a customer the ticket doesnt show up on the requests overview. It...
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Hi all. When creating an import in the Assets file, the following error appears in JSON format: rlabs.insight.i18n.constraint.violation.ReferenceTypeBean.Size.name Does anyone know what the problem ...
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We are currently running 2 service desks as we have 2 brands. Lets call them Brand 1 and Brand 2. Clients email either support@Brand1.com OR websupport@Brand2.com and tickets are created...
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I have a Proforma Data Connection which uses a REST API connection type to get the values returned from a JQL query like shown below: /rest/api/2/search?jql=project%20=%20%22Test%22%20AND%20issuetyp...
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