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Jira Service Management
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Hello, I have a special form for an issue in Jira Service Management in which I add a field "due date". I want this date should greater than today + 5 days. Is it possible ? Thanks
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Our team has 5 users (3 Administrators and 2 Service Desk Team roles) and we have troubles updating statuses and priorities of the tickets. Currently, people can update only the tickets created by th...
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We do have a single list having numeric dropdown values and every agent who is working closed/resolved ticket each month. Let say if an agent is resolving 10 tickets each month and in each ticket ag...
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Morning, I have tried to access the Automation screen in my Service Project this morning to amend a rule, but only the legacy option is available. The only why I can see rules is to go to the G...
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I have set up an automation rule for setting 'Security Level' but its failing in spite of adding the field in the issue type screen. The security icon is appearing on the issue, however the de...
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Problem: in my organization we have thousands of customers. Customers often submit forms instead of just saving them, than they ask to the agent "please reopen it". This will cause a lot of effort wa...
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Dear community, i want some fields in one product and others fields different fields in other products, is this possible? by the way if I show entitlement ON issue, is it by design, ...
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I am not able to pull 3 months of data that is march April and May month reports for ITSD Project that is jira service management project, through JQL or by manual, in JQL though I give resol...
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Hi, Noticed a few weeks back that that services schema in our sandbox has been updated to include a better layout and object types. We're not seeing this in prod though and I can't see reference to...
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Can we restrict visibilty of tickets for agents on a project to see only the tickets created by them
Can we restrict visibility of tickets for agents on a project to see only the tickets created by them. Its only for one of the agent in a project who is external and do not wish to show a...
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Hi, I added the swimlane "Canceled" to our board/workflow but when finishing sprint all Canceled-tickets will be moved to the next sprint as they are "open issues" not "completed issues". &nb...
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Are there any time constraints on creating backups? Also, how many days after a backup is created is the previous backup information retained before a new backup is created?
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I am unable to access Jira accounts, and all users are facing this issue. Could you please update me on why we are experiencing this problem
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I cannot add this global confluence permission on my Free plan in one of my Organization according to this documentation: https://support.atlassian.com/confluence-cloud/docs/give-access-to-unlicense...
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We are using Atlassian Assist to integrate our JSM with Slack. We note we can put in some fields that will show when users raise requests in Slack. But the "Affected Services" doesn't ...
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Hi Atlassian Community, Apologies I'm still somewhat a beginner on the automation side of things for Jira! I'm looking to add an automation rule to our Jira Service Desk in order for it to ...
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Hello We are using two JSM projects. One project is Support Channel. and another project is received a pledge for a project. We are trying to scriptrunner create a custom picker that retrieves all...
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Hello JSM experts, As a project admin, I am attempting to create new components for my project. However, when I enter a name (any name, including my own) in the component lead field, no search resul...
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Hello Everyone, We are currently working to role out JSM, but something that has come up are multiple IT staff wanting admin level permissions to help manage "things". I have come to the conclusion ...
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We are facing a problem when exporting data from Jira Cloud to Excel with a numeric customfield, where when exporting the values come in scientific format, when editing in Excel the values ...
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Look into Jira reporting and have not found a way to do this yet. Let's says I have Object X and it has am attribute that is another Object Y. Object Y has an attribute attribute Z....
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Hi, We use a separate platform on top of Jira to respond to our customers but have noticed that this particular SLA condition is only satisfied when the ticket's reporter responds - this is ...
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My team has been randomly experiencing "There was a problem accessing this content" errors (attached below) after signing into JSM, despite having an active VPN connection through GlobalProtect and b...
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I have the Microsoft Entra ID asset integration installed and connected, but when I hit Import Data I get an error saying "The import of Microsoft Entra ID has failed to start". Any suggestions/ideas...
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I want to be able to create different teams within Jira Service Management using the "Team" custom field such that when a customer raises a ticket, the customer can choose which either of Team A or B...
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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