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Experiencing an issue of not receiving service requests when sent through email

Golekane Moepeng
Golekane Moepeng
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June 25, 2024

 

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Kris Dewachter
Kris Dewachter
Community Champion
June 25, 2024

Hi @Golekane Moepeng ,

Welcome to the community.

Are all incoming emails requests failing, or only some of them ?

What "Request Type" is linked to your email channel ? And what fields are configured on this Request Type ?

Best regards,

Kris

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Golekane Moepeng
Golekane Moepeng
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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June 26, 2024

Some of them, it just started lately it has been okay.

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