Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I am creating a jsm form where users can submit assets, you are not allowed to use create object when the unique field already exists. So i added If Step and a for each smart value to then go into th...
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Anyone have any advice on how to manually analyze the add-ons on a cloud instance or, know of an app that would pull app useage info for cloud?
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Hello community, I am having the issue that people in the organization are creating sub-organizations without realizing it, and when I try to delete them, I can't because it keeps saying they have p...
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I have a list of 20 locations that I need to check once a quarter I create the task then I want one sub task for each location is there a way to feed automation the list or do I need to...
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Olá a todos, Gostaria de notificar todos os usuários que acessaram meu Atlassian Jira, através de um pop-up. Por exemplo, se algo mudou dentro da empresa ou quando lançarmos uma nova oferta dentro d...
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Hi all, I was wondering if there is a way to setup the customer portal in this way: External customer - They can contact the service desk via email, and their email will be automatically added to t...
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Dear Community, I have made some changes to Change screen. Added/Removed/Replaced some of the fields on the change edit/view screens but they are not reflected on the JSM screen. Is ther...
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Hello good! I wanted to ask a question about how I can enlarge the length of the attributes bar when creating an object in Insight. Attached image Thanks!!
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Olá, Nos últimos dias, percebi que não estou recebendo notificações no ícone de sino e estou com dificuldade para encontrar onde fazer a configuração. No meu perfil, só encontro a opção de habilitar...
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Hi everyone, I'm struggling to come up with a way where I can display a one-time T&C Form on the Portal and only after the consent, allow the customer to submit Requests. Here's what I've...
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I have created an automation in Jira Service Management that, upon transitioning the ticket to a specific status, clones the ticket into another Jira Service Manager project. When an attachment is ad...
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I have used "Multilevel Select for Jira" plugin for creating multilevel field in JSM and now I need to add it on the portal, but when I added it in request types it's showing hidden by default. Pleas...
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We have upgraded the Java 8 to Java11 and Jira 8.5.1 to Jira 9.12.7 for custom plugin by updating their versions in pom.xml. Though the plugin build is successful with warnings, we are facing the err...
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Hey Team, We are creating a customer facing IT support portal and would like to be able to give them the option to add other people to their ticket if need be. The issue is that ...
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Hello community, We are developing a Jira plugin for Datacenter, which is actually the Datacenter version of an existing Jira Cloud connect addon. My doubt is: does this application need to have th...
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Our organization is gearing up to integrate Jira Service Management (JSM) into our IT Operations Change Management framework. Up to this point, we've relied on Jira for Change management, but we've e...
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I want allow specific requesters to only open specific requests
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Hello everyone! , A question, does Jira allows the automated grouping of incidents that arrive in Jira via email, so that a single issue is created with a common parameter, which associates all of t...
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Hi there, I'm wondering how I can set up a custom email for our Help Center. Right now, all the emails sent from Jira come from our domain email address, except for the ones where the Help Center is...
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Hi, I have a attribute (Status) in assets. Attribute Name: Status. Values: Availability, In use, Recovery. When my workflow status is changed from Work in progress to Done...
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Show/Hide custom Text Field based on option selected in select field "drop down selection"
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Hi, Is it possible to create our own email templates with below details in Jira service management, once user fill the details and send the mail based on that it will create a ticket with below deta...
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Hi! I am trying to understand if an agent does not have site access is he still billable?
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Hi, I need a little help, I need to retrieve the Date Started value when anyone logs the work on any issue using the Time Tracking field. I need to retrieve via automation rule like we can acce...
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Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal
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Atlassian Community Events
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| 13 hours ago | ||
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 5:22 PM PDT |