Is there any chance to have overall report of SLA met vs Breached for all clients together?

[Anurag Chavan]

Is it somehow possible to mention all available project overall in this report?

I do not want to go one by one in each project.

Could you please help? Thanks.

[Alex Koxaras -Relational- · Accepted solution]

Ηι @Anurag Chavan 

If your clients are all in one service desk, you could do that.

[Anurag Chavan]

Hi Alex, could you please guide me how?
Thanks

[Alex Koxaras -Relational-]

When you create a report you simply choose the appropriate SLA metric:

I mean in the case above, I have one SLA for met. How have you configured your SLAs? What option do you have available form the drop down menu?

[Anurag Chavan]

I am currently in dashboard & trying to make overall report for all JSM projects from available Gadgets.

[Anurag Chavan]

In your above example this is still an individual project. I want to create SLA met VS breached report for all JSM projects together. 

[Adolfo Casari]

@Anurag Chavan  I am afraid you will need an app to do that (and much more). For instance Dashboard Hub,

https://appfire.atlassian.net/wiki/spaces/RDD/pages/206078736/Met+vs+Breached+SLAs

[Alex Koxaras -Relational-]

@Anurag Chavan it's not possible for all projects to have this. A 3rd party app will be requred for this.

[Anurag Chavan]

Thank you all for your respnses.

[Vitaly_Berezovsky_SaaSJet]

Hi @Alex Koxaras -Relational- 

Using an add-on can be an effective solution for you. You can try the SLA Time and Report for Jira developed by my team. In it, you can select all SLAs to display met vs. broken for all customers together: