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Community resources
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Jira Service Management
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Hi All, Firstly, thanks for all the community as its made our transition to Jira much much easier. As per my question: I am trying to assign a ticket automatically to the on-call resp...
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Hi team, I would like to know, if jira has a option to configurate Performance management module to assess employees
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Hi, their! I am newbie in Automatisation Jira I have a issue, I need to create a request for a JQL query for automation in Jira If there are tasks for approval, then send a m...
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Hello, I cant change the name of a fild in my widget. The name of the fild is your contact email but I need it in french. All the other filds are in french and I work with french client. Please h...
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Hello, How can I hide e-mail signatures from sended issues? On the site of Jira stands: go to settings --> e-mail request --> hide email but I do not see anything there. I am the adm...
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I am trying to integrate Wazuh to Jira to get the alerts as Tickets. Pls help on how i should set up Jira/Jira ITSM Project for that
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Not able to edit the issue after upgrading from 8.5 to 9.12.7, getting the below error. Exception occurred: java.lang.NoSuchMethodError: 'java.lang.String com.atlassian.jira.issue.history.ChangeItem...
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Hello Teams, I encountered the issue below related to Issue Sync. When I transition the status from "Attente information" to "Escalade" in the local JIRA instance, the remote instance remains in the...
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is there any way to remove the following fields from support requests?
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Good day, community! We need to gather information on virtual machines on Proxmox servers using Asset Discovery. However, there are no patterns for scanning Proxmox in Asset Discovery. Could you ple...
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Hi all, This may be a very silly question or doubt but I am managing a JSM project that has currently restricted access to the portal as well as issue level security. We are adding the ...
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Hi Team, In Jira Cloud, I have created an Incident project and am stuck creating an automation rule. The requirement is to give access to a particular group to access a specific incident in the Port...
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Hello everybody, we want to work with the new forms in a way, that we later, after we understand the problem, ask for more details in a additional form. Now the customers gets a mail and fills out t...
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How to create Level 1 and Level 2 support queues with automatic escalation in Jira Service Managemen
I want to create Level 1 and Level 2 queues in Jira Service Management. Whenever a request related to L1 support comes in, it should be displayed in the Level 1 queue. If the issue is not resolved by...
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Can someone help me how to display current SLA's only?
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Is there a way in Jira Service Desk to require an Agent to fill in a specific field when changing the status of a request to Done? Currently, when changing the status to Done, the Resolution, Linked ...
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Good afternoon, could you tell me in which JIRA option I can see the version I am using?
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I want to learn more about Opsgenie like Incident Managment Change Managment Alerts Post Incident What is the best way to go about learning about this features??
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...bsp; Please note - I am an Admin of the project, not a Jira Admin. The company does not currently have a true Jira Admin, so I am attempting to problem solve on my own. Thanks!
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Hi there. I am creating a new JSM report using a "Time to First Response" series and I would like to know what business rules the report uses to calculate the average time and breach Examples: ...
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How can I get the logs if someone made the changes in workflow if we have multiple Jira Administrators.
282 views 1 0 Deleted user May 22, 2024 -
Hello, I am still very novice as a Jira Administrator, which I find challenging after 10 months w/ my current employer. I would like to know if Atlassian offers monthly subscriptions to b...
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I work for SubCom in USA and I'm an ORG Admin and so is my colleague. Neither of us can any longer add any Customers to Organizations in our JIRA Projects since Tues. 5/21/24. It seems like that fun...
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I am trying to imbed a link to the issue into an automated email. The email is sent when the issue is created if a certain dropdown field has been selected. I want the link to go to the help desk por...
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Our organization used to have the unlimited license before we switched to the limited license when we moved to the Data Center. When we had the unlimited license, we were pretty generous with ...
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Atlassian Community Events
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