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Community resources
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Jira Service Management
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After upgrading Jira 8.5.17 to 9.12.7, when we try to create a issue, the issue is getting created but it is getting duplicated and two issues are getting created with different ID.
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Hi Team, I would like to customize my fiscal calendar and set these calendars in JSM cloud and also need to set the start day as Saturday and end of week as Sunday.
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Hi every one as jira admin i create a service management project but in portal(JSM) i can not see any request type from this project. please HELP:(
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How to assign appropriate role for customer & where to restrict the configuration option
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How does one create a button on service requests. i want to be able to create buttons here for - Close Ticket - Add work log - Schedule Ticket
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I am facing the below error while creating an automation. I want to share all open issues list with our whole team. I have tried the filter subscription option also. But I want the list in a spe...
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I understand that there are two methods to display the start date and due date of tasks on the timeline as bars. One is to input dates in the [Start Date] and [Due Date] fields, and the other is to p...
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This is showing while creating an issue, I want to hide it.
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I am interested in how you address the issue of finding and updating a large number of Jira automation rules when a specific trigger or component no longer fits the initial solution. In situations i...
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We have a report that shows the time to first response and the time to resolution. The percentage also shows at the top. We would like to show this chart without the current day as it reduces the per...
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Dears, Iam using request participants filed but when I set this filed with users in the request creation it work normally but in any other status the filed is configured with the users, but users ca...
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Is it possible to have assets linked to a service project and access rights to be the same as the project access rights , i.e. whoever has access to the project would have visibility to the assets re...
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Dear community members, I need a help how to show different fields before and after the issue is submitted? Am I required to create two issue types, or is there another way? I would apprec...
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Hey there! <brand> new to JSM, looking for some help! I'm configuring forms that users will submit for things like employee onboarding and offboarding. And then using automation...
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Hello, Does anyone know what I might be doing wrong with my automation? The only field not printing to the summary of our tickets is the reporter's name. Basically, we are hoping to update the s...
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I can not see my organization list
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Is it possible to allow users to select items in a custom Asset Object field without granting them access to the Asset Schema itself? For example, say I have a schema that has employee data that inc...
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I have a service desk project that accepts emails from an automated system to generate issues. In the queue, the summary of the issue is the subject line of the email. Can you change this so that tex...
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So I have an auto rule that's sending a web request, the {{webResponse.body.data}} contains: data={total=1, items=[{id=3186}] I am trying to define variable {{DeviceID}} as '3186' however s...
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Hi community, when the ticket is processed by us in JSM or a comment is written, the customer receives an e-mail with a jira@atalassian... notification. That's standard, isn't it? We haven't changed...
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Hello Everyone, As we all know every Jira field has a limit to the number of options, if the number of options is growing in the Jira fields it is causing significant delays in Screens load, L...
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I am trying to set up on-call using OpsGenie. We have set up everything and the connection to Jira Service Manager (JSM) is showing up as complete. However, I cannot get tickets from the JSM to appea...
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Hi Dears, I need a JQL, that will return all tickets, which are commented after the previous day 18:00 before today 09:00. Is it possible or not?
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How do I remove a client from a project? I don't see an option to delete this account Our Jira users are in sync with Azure and this specific client isn't showing up in Azure, so I can't find a...
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Hi, After starting with the trigger for the existence of an update in a certain field of an issue, there is a clone of that same issue and I create a variable to have access to its {{createdIssue.ke...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |