Change the Automation for Jirta Profile picture/name that appears

Question

Hi,

It appears than one of our interns messed up our automation for Jira

profile picture and name when it email people who put in tickets to Jira. Does anyone know how to change it back to the default? I cant find the location to do it as I'm not familiar with Jira settings

Thank you!

Nadhila Savira · Answer

Hi Logan,

I'd just like to add to what Christopher has mentioned previously.

You probably want to check your Customer Notifications settings, it has the following options for the Sender Name:

For more information, please see Choose how customer notifications display the sender name.

Chris Yen · Answer

Hi @[deleted]

From the project that is sending out email notifications that you want to edit go to Project Settings and there I would check the Customer notifications and Notifications settings to see if what you want to edit is in there.

Customer notifications has some settings for the sender name and you can update the email templates

Notifications you can update the sender address