Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hi, I am brand new to JSM and need help. Based on my experience with Jira Software, I have created a project where I have the ability to add internal comments and customer comments. However,...
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Hello! I need to share the content of tickets with the costumers of my organisation, but i don't want to put it as request participants of the ticket. It's possible in another way? ...
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Hi, my team's 'open' status has been removed from our jira board. Can you please cadvise how we can get the data back as there are tasks that were created that are now missing. Thanks
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What organization does the request get added to? What is the logic? Is the the domain? or depends if the email requestor has been added to the organization as a customer?
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I found documentation that describes how to automate Jira Assets imports and, while it works, it's just re-uploading the same file over and over again. Manually replacing/updating the file imported ...
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Hi Everyone, I'm trying to send email with Lookupissue function in jira automation. Lookupissue JQL is able to find the tickets when i hit validate query. However when i configure the body of the ...
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Hey wonderful people, I need your advice on uploading different attachments to multiple issue using a csv file. Do we have a provision to use a python code? A detailed suggestion would be really h...
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Hi, I am attempting to create a sandbox to test the new "Operations features in JSM separately from out live JSM/OpsGenie installation. The sandbox is created successfully, but the op...
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We are wanting to use Help Center so our users can see all of the details in a Request that they have been invited to within our JSM project. We would like to make it so they can only see the Request...
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Hi! I hope you are well I want to create a rule to track customer bugs. We have a custom field that is called "target repair date" and I have an automation rule that updates the start and due date...
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Hi Team, Our prod jira application is SSO enabled . after reload of Jira data from 9.4.0 version data to 9.12.6 , Application is up and running on new server with new server url. after few...
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Hi, I am on migrating Halp to Jira. My step is Create a service project in Jira Service Management Cloud. But I always get errors like this. I have tried repeating the steps several ti...
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Hi, We are looking to streamline our account creation and and deletion for new starters and leavers by incorporating Jira Service management with our own Azure Active Directory. Our vision is to ha...
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Hey There, Could someone please assist me in retrieving the email handler's email ID as a smart value in the automation process? The current process is as follows: when an e...
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In the Main menu I see two new buttons, 'Raise a request' and 'Extended search' . Is it possible to hide these buttons?
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Is there any way to have the ability to display all staff that are currently logged into the application in Jira Service Management Data Center?
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I want to add some free-form text description for a project, for example if project is created for one company (one of our Clients), I would like to add some notes about the company and the con...
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A new customer that uses Salesforce for their internal service desk needs to raise new issues and manage their existing issues in our Jira Service Management (Cloud) project. What products are avail...
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Hi. I need to make the custom field in my project, where will be linked issues for this issue and the custom field must be not changeable (nobody can change this custom field(only copy them)) ...
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Hello, I am adding a custom field (cascading list) to a request type and I want to add the values, which I can do manually. But I have 100's sometimes 1000's of values and I want to import the...
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While searching for appropriate trainings for our employees, I noticed that some of the training courses, which seem to be quite comprehensive and beneficial, are only tagged for Cloud. Therefore, I'...
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Creating some charts to show our category of tickets but the charts do not display all the data for the current month. Is there a way to display the correct volume?
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I have set up the basic account and projects for each client. How do I set it up for my clients to submit tickets and what methods can they use to do so (e.g., link on our website to our Jira u...
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I'm attempting to convert from Zendesk to Jira but I'm receiving an error on my free instance of JSM which is preventing me from doing the work necessary prior to upgrading too premium. This wo...
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Hello everyone, The challenge is as follows: company managed project, 6 statuses, around 20 automation's and similar number of email notifications set inside the automation rules each email has d...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |