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Jira Service Management
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I want to setup Jira ticketing system to create tickets automatically when we recieve a call for aws connect call center. Please update me is there any system for my issue. If there is, please guide ...
680 views 1 2 Deleted user July 1, 2024 -
I have a csv file with the following headings as shown in the screen shot below. Below is the mapping that I did with the External Import System. The sub-tasks won't c...
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As a Creative Media Specialist, I want to have a third category of comments on a Jira issue so that Jira Agent are only able to see specific comments. Background: In our pr...
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I have an automation set up with a webhook that sends incident data to another Jira portal. The recipient tells me that no incidents were retrieved from the webhook. What am I doing wrong?
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Hi, how can I create an automation that sends tickets created by email with the subject "ClientX Service Error" and forwards it to a specific queue?
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Dear Atlassian Community, I hope this message finds you well. I am writing to seek assistance with an issue I have encountered while attempting to import customer profiles into Jira using a CSV fil...
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respond to calls for everyone with cc that is in copy in jira service management?
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I'm trying to get the system to automatically recalculate the resolution time when the priority is changes on a ticket User Cases, Ticket comes in a default priority is assigned and the r...
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We have customers reporting they are not receiving the automated satisfaction survey that we have set up to send when a ticket is resolved. Is there a way to view and confirm that the satisfact...
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Are there any APIs/Webhooks that can be used to fetch Jira Servicedesk form data and form responses?
Want to know if there are any APIs or Webhooks that might be used to fetch the form data and form responses? Is there a provision for that in Jira forms?
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Want to know how can we embed a Jira service desk form into our own applications or websites?
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We are entertaining the idea of using AssetIT to serve as a way to inventory our IT assets and to allow various assets to be "checked-in" and "checked-out". Much of what we have in mind appear to be ...
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We have an Object "Teams" in assets, we have different objects under that tree but while using that object on the ticket we need the Child object to be displayed on the ticket rather than "Teams (CMD...
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Hi, We are using Jira Software in cloud, and now doing some tests with Jira Service Management. I could see during our tests that a user with Jira Service Management license only (not Jira Software...
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The similar requests drop down appears for all forms I create in Jira Service Desk. This would be a really great function if I could configure how it works, but this does not seem to be possible. In...
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Automation to create 1 issue for every found object in the correct project based on object attribute
Hello everyone, I want to create an automation rule that will do the following: Periodically check if there are Certificate objects whose expiration date is lower than 30 days For those t...
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Hi everyone, I have a question about permissions and interactions between Jira Software and Jira Service Management (JSM). We are using both in our organization. We have a setup where issues fr...
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What is the reason of getting this error message in Jira?
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Hi, Atlassian has scheduled to pull the plug on OpsGenie as from October 2024. We now have the option to migrate our OpsGenie Teams, schedules and integrations manually or wait for atlassian to do ...
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How do I modify the EazyBI reporting? Would like to edit and modify to make a custom report for managing asset's details.
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We have two inboxes for the same project and requests should be assigned to a different person depending on the receiving inbox. How can we identify the receiving inbox in an automation?
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Hi, Currently we are using jira service management for our IT services, but we are going to migrate cloud to data center. And Data Center we are going to use Jira software (Jira) for each team and w...
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When in a filter view we click on a ticket, sometimes randomly it opens the wrong ticket. I only noticed the bug at the filter view level. This happens to all employees in my organization. Technic...
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... Redundant as I found the answer just after I put this in
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I create a automation, then the result show error "Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with c...
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