How can I edit, change, or remove fields shown when selecting Resolved (Resolution)

[Jimmy Laria]

How can I edit, change, or remove fields when selecting Resolved (Resolution). There are some other fields that were added into this from some other project, I don't know how. I am trying to add my own/different resolution fields, as this project is ITSM related, not Jira Software related. 

Thank you.

[Victor Law - Ricksoft · Accepted solution]

Hi @Jimmy Laria

You will need the Jira administrator access to edit the Resolve Screen, as it might be shared across multiple projects or workflows.

I would strongly suggest you check with your Jira administrator to edit that.

If you are the Jira administrator, you should edit the workflow to identify the screen currently associated with the Resolve transition.

Kindly refer to the following page for the steps to configure and map a screen to a workflow transition.

https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-company-managed-projects-720634253.html

Thank you.

[Jimmy Laria]

Thank you, the link you provided helped!