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Jira Service Management
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After the upgrade from 8.5.17 to 9.12.7, Custom Field Validation through script validation added in Field Configuration description is not working.
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Hi Clever Minds, 4 times a year I will have to create the following: 1 Parent issue (Simple Task) 2 subtasks This would be 100% identical for 10-15 various projects every single time. The questi...
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How to move customers to organization (By not adding them manually, one by one)? Because when we started or organization, we didn't knew how to use JSM. Today when trying to fix past issues, we came...
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Hello, I have a sandbox environment with JSM only, where I've set-up and tested service desk projects. I have production instance with both Jira and JSM. If I restore the backup created on sandbox - ...
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Hello everyone, I'm trying to embed a Jira Service Management (JSM) URL into our web application, which is running on the Thingsboard platform. However, I'm encountering an issue where the JSM URL d...
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Once someone assigned to this status, it should automatically change to 'IT Waiting' To open and should not be revertible. Is it possible with automations? Waiting for your response.&n...
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Hi. I would like to be able to select the customer from the dropdown list, and then have the other customer details (organization, contact number, email etc.) autocomplete in the ticket fields. How w...
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I have support tickets that are raised via email and don't come through a portal. Sometimes these tickets require that we outsource work to an external company and this requires adding in an externa...
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We got an issue with mails coming from other client's ticketing systems, we dont know why but it gets immediately Rejected as it flags them as an "automated response" (as shown in the first screen). ...
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Hey There, Could anyone provide information on available options in Jira service management for tracking the time taken by each assignee in each stage and ticket in each stage? When a t...
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Hi community, The question is if a Forge app can give a possibility to hide native UI elements one way or another, using some allowed methods or simply adding some corresponding CSS or Javascr...
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I need to create an automation that checks a custom multi-select field that is present in both the Epic and the Initiative. The automation needs to work as follows: If a value is added to the custom...
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Hello, Is any one facing with loading view all issues Thanks Ravi
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I want to create a dashboard for a specific feature, but in order to do that I need to be able to find all issues under a specific feature, regardless of their type and their depth. Also, as a bonus...
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I’m excited to start a discussion on optimizing workflows in Jira Service Management. Key Questions to Consider: Workflow Customization: How have you customized your Jira Service Management ...
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When I use Mail Handlers or use Automation in Jira Service Mangement to automatically create issues, their "work category" field is always empty. This makes it difficult for me to find the...
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Hi there, I have shoe product data that has been imported into Assets. Part of the image was a URL to an product image. I am looking at building a little shopping cart style form that ei...
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With Incident tickets, you have an option to mark the ticket as a Major Incident. This marks the ticket as a MAJOR INCIDENT For Security related incidents, i would like to know if we can mar...
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Looking to try to setup automation to route a request to one Assignee if submitter is a member of a group or similar. If submitter not a member of the group, then automation will route request to ano...
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Hi! I know that breached() "filters out issues whose last SLA cycle has failed to meet its target goal" but my question here is: If I have multiple SLAs, is breached() triggered as soon as any of t...
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If i add a couple workflow statuses to a service project, how does it impact existing issues in the project? Are there any downsides to doing this?
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Hey guys! I'm new to JSM. Please assume that I know nothing and that this is 100% a configuration problem! =) An issue gets created the portal for new hire onboarding. I have ...
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SOLVED: un-assigning unsupported request types, then re-assigning them once supported resolved the issue hello, I added a label to ~200 requests with the bulk edit t...
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Is it possible to have an automation rule step, perform a web request that returns an image.. in order to attach that image to the Request/Issue? Here's teh deal, all my questions so far hav...
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We have several service desks that will have the same maintenance windows. Is there a feature that allows us to add other service desk issues to the same maintenance window?
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