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Community resources
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Jira Service Management
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I've got JIRA on-call connected to New Relic by following this article: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/. However, half of ...
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Hi, I've setup Opsgenie to acknowledge an alert when the corresponding JSM issue is moved to the status 'Under investigation': However, the alerts in Opsgenie are not being ...
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One of the newest features on JSM is the Organization detail fields. Can we search and filter organizations based on these fields?
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Hello all, I have the following problem. When someone wants to log in to our portal, he always sees the picture attached below. I would like to get rid of the line framed in red, but with the b...
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On our workflow for service desk we have Bug, Support and New Feature. When we close a Bug ticket i want to have the root cause captured but cannot figure out how to do this. For Support and ...
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Hello Team, Is there a way to track the overall increase of a project estimation, if i have added extra hours into the project.
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I'm looking for best practices in setting up Service Management for Demand Management - workflows, checklists, groups, etc. I want to make sure i can automate as much as possible and take into ...
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Hi all, we have one automation where on ticket create it adds a certain request partipant based on certain values. Now someone wants another automation where based on other values it adds a request...
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Hi Community! Can a viewer role in Jira see all the tickets that were opened in the project they are in? ( not only the once shared with them one by one or the once that have them assigned o...
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I've been trying to set up the Assist App in Microsoft Teams for a few days. I can't get it to work. Assist has all the permissions needed and is available among the Teams Apps, but when I'm adding...
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We are using the scheduled function a lot: when someone should be revoked access rights, when HR notifies us that someone's leaving, etc. Some of these dates are rather far in the future. We use a f...
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Users aren't getting the status updates for their tickets, e.g. setting the status to In progress doesn't notify the users.
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Hi Please advise what the difference is between a user under Admin > Directory > Jira Service Management (Customer, not agent) and a customer that is listed under portal customers? We ...
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I'm working in a business project company managed, and i want to agropuate sub-tasks, is that possible? For exemple, i want to make a group os sub-task called admin
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Hello, I'm working on pulling data from Jira into a database to build a data warehouse. While I've successfully used the API to retrieve Issues data, I'm encountering difficulties exporting forms dat...
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hello good: I have several types of issue, and each type of issue is resolved by a specific role or group; How can I make it so that each group only sees the issue types that correspond to it and no...
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Referencing this question in 2018: https://community.atlassian.com/t5/Jira-questions/Can-i-change-the-default-wordings-What-needs-to-be-done-in-the/qaq-p/965110#U2699520 Wondering if th...
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Dear Community, I have designed a custom screen to be popped up while the change is being rejected. But it is not working though i have configured all the necessary steps. TIA Sanjay
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Hi there, I have a form added to an issue and there are some calculations done on the issue and the result I need to show on a form. I have tried this { "fields": {  ...
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Hello I have created a web-based forms running on my localhost. The idea is: whenever the users in my organization submitted a form, it will automatically create an issue with the Reporter field bein...
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(Jira Cloud) Hi guys, I need to prevent the user from removing the link from an issue but I haven't found anything natively that restricts the action. Is there any way to do this through the scrip...
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I can edit/custmize my Assign to me" Queue. As JSM admin how do I edit/customize each of our agent's "Assign to me" Queues?
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I'm attempting to create an issue using Postman and specifying the Urgency and Impact however nothing I try seems to resolve these errors: "parameters": [ "Field with id 'customfield_160...
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Is there any documentation on setting up service management for workflows, forms, portal groups, for setting up new service portal for intaking new demand for data teams such as asking for new dashbo...
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I built a onboarding request type with custom form fields and created an automation rule where it clones the issue into a separate project to process some aspects of the request. Rule - Whe...
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