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Jira Service Management
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Hello, My name is Carey, and I am new to Jira Service Management cloud service. My question is, if I create a queue inside my admin login, is that queue visible to me or to my entire team? I...
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The question: I suspect I know the answer to this after googling and searching the KB, but does anyone know if it's possible to configure the JSM Virtual Agent so that it will only respond to messag...
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Hi community, I need to export and import more than 250 issues from one project in jira cloud to another one; however, a warning appears: I read different kind of post related at my problem,...
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Hello, I want to change the velocity chart timeframe as per below article and was wondering if this feature is still active since the article is from 2021, can anyone check, please? https:/...
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Hello, I use the Jira ReST API to collect all users with their groups and roles. Therefore, I call the search[1] to get all users and then I call each single user detail page[2] to get the role...
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I attempted to edit a swimlane so that JQL is "fixVersion ~ M1" but it does not work if my fixVersion= M1 2024. It will work if I use equal syntax instead of contains but I wanted to create ...
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On-prem JSM data center. My project is setup as a service project. I wanted to test the automation's 'when form submitted' . I do not see this option when creating a new rule. Is th...
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I copied the form in my Parent Issue to my subtask. When I make any edit to the form in the subtask, how can I make the same edit in the form in the parent issue?
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I would like to automatically set the due date of an issue on creation and set it for 30 days pass the created date. For example: Issue ticket has a created date of 1/1/2024, due date should auto po...
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I recently changed my support email address from Microsoft Office365 to Proton Mail. Now my support@mydomain.com email address entry in Jira Service Desk will no longer pick up the emailed issu...
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I am trying to build what I thought would be a simple automation rule with a web request to obtain the email addresses of the members of a project role (to be used in a later step of the same rule to...
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Hi! Can I add jira permissions groups in to Customers in the project? Our Jira permission groups are synced with directory in Azure and are updating. The idea is that we need to add to the...
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Is there a way for a user to raise a request on behalf of someone whey they are logged into the portal? When they are not logged in a required field shows that requests them to enter an email address...
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Hi Community We are currently exploring the AI features in JSM enabled directly by Atlassian. One feature which is- based on the below Atlassian articles below- released already is the cust...
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Dear community, I am wondering if there are other possibilities. I am using the cascade field to display my categories. Parent (category) A Child (subcategory) A1 Child (s...
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I have a form that automatically creates an issue in JSM. i would like to automate the form filling process via my n8n instance or custom api calls, and i have no idea how to go about it or i...
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Hi! Can I add jira permissions groups in to Customers in the project? Our Jira permission groups are synced with directory in Azure and are updating. The idea is that we need to add to the...
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Hello, I have a Tasks project and I would like to tag each ticket with a specific value (in this case - clients names). I have a list of over 100+ clients names. which field can be comp...
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I want to forward the form I added with automation to subtasks and I want them to be able to edit it. At the same time, I want the edited versions to be updated for all status. How can I d...
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Hi, Any suggestions on backing up Jira files so I can download and save them (Service Manager and Activity Timeline) The backup section not appearing under "data" management" as suggested in the on...
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Hi guys :D does anyone knows what does a green arrow facing down mean on a ticket? when i searched for priority icons, and when i tried on my instance, the low priority icon is blue. here is a scre...
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Hello In the input grid for my "incident" ticket, I want to add a form based on the value of another field, in this case "affected service". The content of "affected service" is the name of our app...
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Hi everyone, I am an org-admin in my company's Jira Service Management platform. We are on the free plan but recently decided to give a try to the Standard Plan, however when I navigate to ad...
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Hello, Could someone advise me if its possible for SLAs to be visible on a project's 'Board'. We are aware that the 'Queues' can be edited to show various SLAs, but we find the 'Board' is far more u...
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Hi, I copied dns record values and add them to my domain provider but they could not be verified. Do you have any idea what could be wrong? I've checked several times if I copy and pasted values pro...
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