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Community resources
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Jira Service Management
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Hi Team, Scenario : When issue is created using Email channel Can automated mails be sent to copied mail ids while creating incident, when those incidents are created by support team using mailbox....
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Hi, I want to execute an automation action based on a custom field value change. What I have set up now: Trigger: When: Value changes for "Field A" IF {{issue.Field A.fieldChange.fromString}} e...
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Hello community! Please kindly consult me on my issue with integration of JSM and Jira Server. What we have as precondition: JSM cloud Jira Server v8.13.2 (available via Azure proxy with SOO due...
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Hi, Can you please point me in the direction of a training video covering the process of building a workflow for Jira service desk? Thanks, Julia
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Hi, I have been asked to configure a Kanban board for my company. Am confused should I create a team managed project or a company managed? Any advice on this would be helpful.
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Hello, Some users in our organization have a separate Jira license other than JSM. These users are JSM agents. For users with a Jira Service Management license, 1. Do you still nee...
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Good afternoon All! A user from the company that is starting to work with Jira Service Management have this problem. The jira Admin created a field named "Product", this field is a si...
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Hi - I've read several previous answers, and I've tried all sorts of things, but I can't get the automation to add watchers. What am I missing? Greatly appreciate your guidance.
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I work for an academic institution. We want to expand our current Jira service management and confluence implementations, but Atlassian will not work within our procurement process (Our curren...
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We have a IT Support system with multiple agents and I'm looking for a tool where a team lead can decide who is gonna be active for a specific time block and for the agent to be able to pause themsel...
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Associate an organization detail field to the service desk form
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When she is looking at one of the request create forms in Chrome, her cursor turns into a finger, like for a radio button interaction, but she can't interact with any of the fields on the form. ...
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How to link an organization detail field in the portal form
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Hello Everyone! I'm working on modifying our Jira Service Management project and I've hit a bit of a snag. I want to make sure that reporters (our customers) can reply to comments on their tickets d...
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Hi, A simplification of my use case would be as follows - As a portal user, I want to be able to create multiple entries of an object composed by 3 elements/fields (two dropdowns and one sing...
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I have a request from the agents using JSM, they would like to be able to track when they have a customer call scheduled in the agent view. Is it possible to utilize the calendar function with only o...
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Hello all! I'm coming back to Jira after using it for a while a couple of years back. I noticed Canned Responses have been added as a built in function, however there doesn't seem to be any way to us...
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Hi All I created an automation to close Master tickets that has a linked issue status = close or completed. I also have an automation that will comment out if the Linked issue is still in Open, Pen...
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Hi there, I'm new to Jira so please be gentle :-) In my asset inventory I have many systems that have "NUC" in the name - like NUC01, NUC02, NUC03, etc. I'm trying to create an automated rule...
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My entire company are able to access our service desk portal and raise issues. They are, however, unable to access their own requests. Even I, the Project Lead (with Admin permissions) cannot see any...
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Hi guys, We have tried to connect our Azure AD (Entra ID) for the connection of the portal only customers in Jira Service Management. We have followed the following instructions for the setup: ...
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I have setup a new board Jira Service Management and have opened it up for users. Though the users are able to raise requests, they are unable to see the other requests raised. I unde...
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I need to edit the email configured in the client's channels, but when I try to access the screen it shows the message "This project is not available" Has anyone had this kind of p...
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Hello! I'm using the automation functionality and I tried to use the "Create value" action to save a variable and compare it with a number but it does not work. Here is the smart value in the v...
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We have different projects within our JSM, We have the current set-up as below 4 projects that deal with specific partner escalations (to be restricted to specific email domains) 1 project ...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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