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Jira Service Management
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Hi , We have set up the new JSM Opsgenie Merge / Embedded version ( i.e /operations) We have to integrate the Opsgenie schedule and users with a 3rd party app. We are giving the API key bu...
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Hi, I'm a site admin as well as JSM admin, and I'm managing the agents in projects. I find the structure overly complicated without much visibility of who has access to what.. As the title says, I'd...
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Hi, How can i prepare a groovy script (as a post function) to read an LOV value from a custom field defined under an issue create screen and basis the LOV value selected, it updates the another user...
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Hello! I'm trying to convert a Business (task oriented Kanban) to ITSM project. I've googled a bit and I've read that you can easily do this from the project settings, however I cannot seem to find h...
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I have some workflows I formerly assigned to certain issue types. After converting the respective issues to other issue types, I deleted the issue types as I don't need them anymore. Jira didn't comp...
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I do have Multiline textfield which contains JSON Data, I would like to get the data of a particular array which names as X. For Example DataField(Multiline Text Field): { &nbs...
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I am trying to have some type of report that shows me all the time I entered on a specific day/Issue type.
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I am unable to click on "Use Template" button (as it is greyed out) for IT service management template. How do I get access to this module/template
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Hello, I have problems creating the issue types on my project. I have the role of administrator of the project and organization, but when I access to the "Project settings" and go to the "Issue types...
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Is Asset application only available to Premium users of Jira Service Management?
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Using automation, I am trying to update a custom field (Departments) in my JSM ticket with the information in Assets (People object, Department attribute). My end goal is to have the de...
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Hola, necesito ayuda para crear una metrica que me permita visualizar si cumplo o no con el SLA de resolución y primera respuesta
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Hi, Is there somewhere to get a demo of this feature if I am not able to join the early access program due to membership level?
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Is it possible to disallow email responses to 'email request' issue types? It looks as though, on an email request type, if someone replies to the email, it generates a subsequent, duplicate...
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How do you control whether the "View Issue" links within all customer notifications redirects the recipients to the internal portal view for the respective project/client, via https://xyzcompany...
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Bom dia, Good morning, team! We have a datetime field in Custom Fields, and when we create the column in Analytics, it is created as a String and does not allow us to create a segregation fi...
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what the name of the field is that lies between the status and the manual automation trigger dropdow
hello, where can i get this information to edit this? not sure if it is in the workflow... i didn't find it... Would be great, if somebody could point me to the way find answers like that mysel...
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¡Hola! He configurado tres SLA en mi proyecto, pero el de "Tiempo hasta primera respuesta" está generando errores. Hay algunas tareas que, por mucho que respondas con un comentario a cliente, el SLA...
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Hello Community! Could you please help me out for my query, We have to configure On-premise AD with Jira Asset management in order to import assets. could you suggest any documentation and Appropr...
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Hi All, Trying to implement Jira Rest API client using sprinBoot 3.x and Java 17 version. Getting the below error while implementing , came to know that JiraRestClient ( Asynchronou...
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why JSM customer doesnt received JSM portal email invitation?
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Hi Team, Scenario : When issue is created using Email channel Can automated mails be sent to copied mail ids while creating incident, when those incidents are created by support team using mailbox....
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Hi, I want to execute an automation action based on a custom field value change. What I have set up now: Trigger: When: Value changes for "Field A" IF {{issue.Field A.fieldChange.fromString}} e...
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Hello community! Please kindly consult me on my issue with integration of JSM and Jira Server. What we have as precondition: JSM cloud Jira Server v8.13.2 (available via Azure proxy with SOO due...
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Hi, Can you please point me in the direction of a training video covering the process of building a workflow for Jira service desk? Thanks, Julia
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| Subject | Author | Posted |
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| 6 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
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| February 10, 2025 5:31 AM PST |