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Jira Service Management
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Hi, I've been asked to make such settings in the automations: when ticket is in specific status: When moved to this status, an email is sent to the customer After 2 days, se...
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I wanted to use Team Board to get updates from the tickets that the developers have worked on for each day. And also be able to see the history of the tickets they have worked on.
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I keep applying my designated time frame under the 'Show' dropdown menu-- but it is not saving. Is there a way to save this setting that I am missing? I would prefer to not have to al...
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Hi Everyone. I'm looking for feedback from anyone that has used the Teams Cloud app in Jira Service Management. On the surface it sounds great but I can see some potential issues like people asking...
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As shown above I can see that the CHN has an approval in it. However I am not able to see what was actually approved. I need to be able to see that something was approved and also what was approved a...
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Hi, I am working on an email integration that generates Alerts from incoming emails. Please see the attached image. What smart value or string expression should I use for the 'Server' extra p...
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Alerts seem to be coming in as P1s through this particular workflow, and I'm not sure how/where to change that. Additionally, they are creating jira tickets through alert actions, but as P2s ( I have...
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...isabled": true, "optionId": "10000", "value": "Manhattan" }, { "disabled": false, &n...
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Hi Team, Please help on this JSM allows for fully custom SLAs that dynamically adjust based on development time, or if we need to pre-configure specific SLA time frames and manually assign them a...
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Anyone have information about the security of Atlassian Intelligence? I could not find mention or guarantees around security of data. The sources the AI would be reading can be very confidential. Ho...
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Hi, We want to use Jira Service Management with Confluence to allow different customers to see different documents. We have tried adding customers to groups in Confluence. We set permissions for di...
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Customers cant open ticket, getting an error:u don't have permission to create requests using portal
Hi, users added to project stopped being able to create tickets through portal getting this error message: u don't have permission to create requests using portal Did you have any experience fixing...
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Line "You don't often get email" is now invalid "Color value is invalid" and apperas approx 20 times
Hello, If an email arrives in Jira with the note: "You don't often get email from test@gmail.com", Jira can no longer convert it since Friday, but we haven't done an update. The following m...
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I am trying to make a payment with Mastercard, but I am encountering the following error. What could be the issue? Error processing payment method Your payme...
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How to uncover closed tickets 🎟
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We Plane Zendesk to JSM migration work. our Cloud ( premium) instance. we need how it's going to be perfect we need the step by step process. for this process any add-on is available in Atlassi...
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Hi Community, we are trying to figure out how to automatically update attribute values whenever a user edits or updates an object in the Jira asset schema. 1. Set a score for two attributes ( Networ...
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I use NGINX Proxy Manager (NPM) as a reverse proxy for two Jira instances hosted on different servers. However, since both domains ( jira1.pp.com and jira2.pp.com ) are being pointed to the same NP...
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I have created a Custom Field named Phone Number and i have added it to the request form how to find the variable for it?
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I accidentally changed the status of a change from acknowledged to in progress as it is going to be performed after 2 days. I need to reverse the action like i need to change the status from in progr...
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We have 10 people in a group. Notifications are being sent out to this group through automation upon creation of requests etc. Unfortunately when we test something in sandbox, all of the 10 people ar...
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Hi there, I created a project and set myself as Administrator. I subsequently set my team member as an Administrator as well, but we have different user experiences. My team member is unable...
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We're beta-testing our platform and receiving a lot of feedback from beta-testers in the Queues section. I am keeping an eye on this portal and assigning the testers' feedback to our product manager....
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Our clients interact with our JIRA service desk purely via WhatsApp (we use the WhatsApp connector for JIRA). We want to update the generic reporter from WhatsApp connector for JIRA, to be the actual...
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Hello, I am able to create a jira issue using custom API post call, however, I cannot map request type field. in our environment, the request type field is inside a custom field as...
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| February 10, 2025 5:31 AM PST | ||
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