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Jira Service Management
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Hi there, I want to understand the standard version of the Problem Management Workflow in Jira more specifically. But I have some questions where you probably can help me: I do not ...
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Hi there, Is there an automated way of displaying if there is an active indent in the JSM portal so that the users will not create 43474567456 tickets and just know about it? I know there is a st...
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Is it possible getting an email notification when Email Request has been FAILED for any reason?
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Hi, Im the scrum Master and one of my JIRA board is not letting me to close my previous sprint , it gives me a list of issues and says these are not letting to close the sprint, but all the ...
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Est-il possible d'ajouter des pièces jointes à un évènement dans le calendrier (sous wiki - atlassian) ?
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...bsp; opsgenie_configs: - send_resolved: true api_key: <secret> description: "This is only a test description" message: "This is only a test message" details: &n...
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We have one Jira project only, which has an automated customer satisfaction survey set up for whenever a ticket is closed. I want to set up a different survey for specific queues under that on...
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Will the Teams feature referenced here: https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/ Be impacted by the O365 conne...
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Hi all, Im in the process of redesigning our customer feedback management system. I want to use Jira forms and Jira service management as part of the process. Once creating a Jira form, am I able t...
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When we receive an email request, all people CCd on the email are automatically added as a participant in the ticket generated but I would like to know if there is a way that they are not automatical...
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Hello everyone, I have a question about how to try and best execute a suggestion that came to our team. We are wanting to get the location of an employee, it's an attribute field of the employ...
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I had defined some rules that changed the status from Pending Support to Pending Customer based on whether a customer commented or support. Even though we went live Dec2020, I cannot these rules any...
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We are looking for a method to allow our users to ask questions within a Slack channel and have them answered via AI. The Assist app appears to provide that ability via an AI agent connected to the a...
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Hi Team, I am trying to automate issues to a ticket from Jira to Jsm and cant find my JSM service project listed as one of the projects on Jira while trying to automate. Please help me out w...
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Hello, Atlassian Community. I hope everything is going well. I have a question regarding the Virtual Agent for JIRA. I'm working on it, and almost everything is done, but I was wondering if it is p...
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We are a creating a JSM portal form in the team. We are trying to populate values on the approver field and make it readonly through Scriptrunner behaviour. Code: approver.setReadOnly(true...
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Hello, Once I filter my list view the option of aggregation (Epic and under it its stories) disappear as pic attached. I will appreciate your prompt response
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Hi Everyone. I'm looking for an app that allows agents to be notified when someone that is pinged in a ticket is Out Of Office. Do any of you know of an app that has this feature? I've seen ones tha...
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How can I see the creation dates of automation rules in the general list of rules for a project or i
Всем привет, может кто подскажет где можно посмотреть даты создания автоматизаций не заходя в журнал выполнения чтобы посмотреть даты в общем списке правил.
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Hey, For many years, i used Jira as user, and now, in a new company, i have to manage the migration from old tools like Youtrack and FreshService to a new Jira WorkSpace. I did my own testi...
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Hi Atlassian Community, We are facing issue with updating jira ticket, it is showing below error for multiple insight object field- Could not find Assets object/s (HC-1234) The con...
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We have a requirement to add a custom button besides Create button in all the screens/pages, what is the location to be used and how can be achieved?
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I recently go the the link below and would like to know how can I subscribe to the regular reports for Assets in Jira Service Management? Can someone send me instructions....Thank you ! &nbs...
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Hi members, As you all know, there are times when we need to update the values of a Custom Field in Jira. While some fields have a few values that can be updated manually, others have a multitude of...
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How do I verify my ITSM moved to Jira Service Management or is running on that?
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