Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hi! I have a problem: 1. User 1 (Customer) creates an issue in the service desk project. User 1 can be any employee of the company. 2. The issue is performed by user 2 or 3 3. Final s...
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Hello , i have tried to make some field required for one of my project but it seems to doesnt work and idk why. So the field are in a transtion screen and i'm using validator " field required ...
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Hi, I'd like for customers to see the full description by default instead of having to click on "show more" for each field. Is there some hidden option for this? Best Regards, Tobias
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Hello, We just moved our Opsgenie operations to Jira SM. We have some rules to create Incident based on some conditions and link the Alert to the Incident. The link is created ("is e...
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We are unable to use the service management project Can we know the reason why we are not able to raise a ticket / Unable to add the new customer / and raising portal showing Forbidden (403) Er...
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Hi, I want to setup something similar using Assets. In my JSM request form, I have a drop-down list with 4 options. When a user selects Option 4 from the dro...
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Hi everyone, I have some inquiries about automation: 1. Can we set the second language for every email that sent out by automation 2. Can we change the email sender for email sent out via automati...
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Looking to move Opsgenie to JSM and the guide says: How to manage users and roles Use Atlassian Administration to manage your teams' access to Jira Service Management and other cloud ...
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I may not fully understand the field and its purpose. We are importing and transitioning from spiceworks where we had "Category" that is easy enough to transfer to "Components" Then we have a field...
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Hello everyone, I am experiencing a rare error: when I create an issue in Jira Service Managment associated to a customer, this issue does not appear in his portal nor is he notified via email. What ...
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I have a JSM project where a small team will initiate issues from the portal. The form contains a user picker field, "Manger". It will only allow users listed in Project Settings/People, ...
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I created a new JSM project and added a organization everything seemed fine. However when I had a user test creating a ticket everyone in the organization got the notification. I tr...
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I am looking for a way that when a specific set of users create a ticket (VIP) that a beyond the normal creation/assigned workflow that I can get a notification sent to specific people. This is for i...
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Is there an official API to attach an email to an issue so that the email will be recognized by the JIRA outlook plugin as being attached to an issue? The goal is to automatically create issues from...
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Hello community, I want to know if the SLAs can be viewed by the customers in the Free Plan. If they can, I need to know how to configurate it. Thanks :)
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Hello, for several days now when I try to modify the points of my US I receive the following error: "Check your connection, then give it another try. We couldn't set the story point value" I haven...
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Unable to add resolution code and resolution notes to a ticket in order to move from in progress state to resolved state, Throwing error as unable to add resolution code and notes through python api ...
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...ocumentation: {{if(smartValue, "value if true", "value if false")}} ... but can't seem to figure out the correct syntax as there were no examples on the page (Automation smart values - conditional l...
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When using the portal anonymously, it seems to be possible to enter an internal username. When this comes through to the portal, it would appear to come from a genuine, logged on user. Cl...
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Hi Team, While closing a Service request in portal level need to make comment field mandatory. But its showing optional in portal view. I have tried to achieve this through script also but it worke...
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Olá bom dia Gostaria de saber se é possível monitorar ou fazer alguma automação para enviar aos clientes quando seus chamados são rejeitados com seus motivos, pois a minha diretoria questionou se ...
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Can two or more people, see and do other activties meanwhile other person realize in same account other actions? Or rather there is a concurrence of users per agent
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Puedo comprar licencias mixtas, por ejemplo 10 premium y otras standard para distintos perfiles? Cómo es el proceso de compra?
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How can i see Happy signal Feedbacks by Reporters on my resolved issues
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Hello, in Jira Service Management, I tried to set a SLA to 20 minutes for critical issues: Please find my SLA configuration: But when creating a criticacl issue, the default "8H" SLA applies. ...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |