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Jira Service Management
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I have a problem with a project I manage in JSM. I explain to you in case you can help me or if you know what may be the cause. I have a support project for a company that they use Basecamp t...
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We automate our Jira creation such that Jira Tickets are created automatically for daily tasks. This currently works but I noted that Jira tickets are also created during the weekend or non working d...
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Hi there, I have a smart value which represents a number of months. I am trying to increase a field by the smart value. I have tried {{issue.Event date.plusMonths(FrequencyMonths)}} ...
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We have an interesting scenario that I'm not if it's resolvable. Here is the scenario: Customer submits a request to our Project through the customer help portal using their provisioned account (vi...
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I believe the Knowledge Base is available in Jira Service Management without a Confluence license, but as shown in the first image, the “Create Knowledge Base” shown o...
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Hello, We noticed that on notification emails we get from Jira, we are no longer able to see the summary of the issue in the email. It only shows the ticket number. At one point we would see...
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The
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We received notification about the Opsgenie account will shut down on July 30, 2024. What does this mean for our organization? Is it mandatory for us to move to the streamline incident UI? W...
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I am writing to inquire about upgrading our current Jira plan to the Premium version. Could you please provide detailed information on the benefits of the Premium version for a firm that has 1-50 emp...
231 views 1 0 Deleted user July 16, 2024 -
Is there a way to implement the following scenario? Suppose I have multiple tickets in various statuses. If 5 of these tickets are moved to the "In Testing" status, I want an automation rule that po...
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Is there a way to change the url that pops up after ticket submission in help portal?
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I've browsed a bunch of articles, but not seeing anything exactly like what I'm trying to do. I have a custom queue called Security Alerts. Alerts come from a dedicated email address. Is there a w...
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Hi, Schema Name: Users&Devices. ObjectType=Users ObjectType=Devices. I created a custom attribute "JIRA Id" and reference to users. Ex: Krishnan object is mapped...
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I've set up an onboarding automation that creates 3 tasks that go into 3 separate projects but show up as linked issues in the parent ticket. We'd like to be able to have any comments that appear in ...
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We want to be able to set up SSO for multiple users from different partners. Our internal team is able to access JSM using SSO. Now we are trying to setup SSO for multiple ...
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Hi everyone, I mistakenly changed the request type batch of all tasks to request in Service Management, and now I want to revert back to the way it was before, e.g. with optimization or incid...
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We have SSO with Azure AD. The user login with is email and was redirect to Microsoft authentication. This logon the user correctly and can open case without problem. When the user logon directily w...
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Hello everyone, I'm looking to integrate Jira Asset Management with Azure Active Directory (Azure AD) to streamline and automate our asset tracking processes. Our goal is to have user information an...
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Within subtask automation, how can i get the assignee once it has been assigned and then send an email to them?
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Hello, some users (part of my project) are able to see everything inside the project, apart from some reports. I tried adding them as Team Administrators, but they do not see some of the reports from...
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Good morning, I'm making Rest API calls to Atlassian Cloud to get the number of users assigned by each Atlassian product. Even when making the calls using a loop that goes through all the cursors an...
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Hate to resort to the boards, but I've been searching for hours, and it seems I'm overwhelmed by the amount of features/settings. I've recently added a Jira Service Management queue to one o...
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I was trying to connect JSM with Opsgenie as stated here is this article https://confluence.atlassian.com/jirakb/how-to-close-opsgenie-alert-when-corresponding-incident-issue-is-resolved-or-...
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Hi Community, I'd like to move 3 assets including created/updated datum and all other attributes from one OLD object-type location to a new one. Is there a way to do it? So far I only could find th...
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I need to be the last approver of the ticket is the creator of ticket(reporter). how can I assign the reporter to be approver?
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| July 11, 2025 4:42 AM PDT |