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Community resources
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Jira Service Management
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Hello, can you please advise if it is possible to adjust the font in JSM, as some of the fields are bold, the others are not . Thanks
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Hey all, One of our teams wants to import devices into Assets to use as their main asset management system, but one of their requests was whether they can import comments as well through the CSV imp...
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Hello All, can you please advise how to make sure that the start date cannot be before the end date in JSM (see an example below). Maybe it is possible to fix it somehow? Thank you for the su...
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I have added a new user (service desk customer), each time trying to open a ticket, Jira just forward the link to the customer portal. I have tried to open it with private mode (incognito mode...
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I have used the linked resource to set up my automation Extract Content out of Description and Summary with Regex and Automation | Jira | Atlassian Documentation My automation works well until it g...
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Hello! First of all, thanks for helping me. Our Jira was configured with a Google account and since July 17th we are receiving a reauthorize request on Google side. We migrated our account from Go...
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Tenemos filtradas un grupo de incidencias correspondientes a nuestro equipo, y todas ellas deben pasar a la vez de In Progress a Ready to UAT, y no encontramos la forma de hacerlo en bloque. H...
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Hello, I´m new to Jira Service Management (cloud) and we are now testing it. I´d like to ask if it´s possible to add customer name either into the log in message or introduction text of self ...
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How to set up sending email notifications to all customers in the Jira organization when an event happens like a comment (Added/edited), transition occurs in the status of the ticket in the w...
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We want to have a demo of the Jira service management cloud version capabilities and ad features. How can we get that?
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when we had Halp. every time we used the :ticket: emoji on slack it would auto assigne the ticket to the person who triggered the emoji. now that Halp is gone. is there a different way to do it ...
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by default, the issues are displayed based on the key ASC, how can I sort issues based on the due date?
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hi, I hope you are doing well i would like to ask if we can manage SLA in the free version. can you help me adjust SLA and manage my account or edit as per my requirements ? what is the cost o...
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Hi there! I need all the help the community can give me with this issue. I have an automation rule which works with a Webhook as a trigger. After that is triggered, it has to create an issue....
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I need to config alert and on call opsgenie for jira service management
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Hi everyone, is anyone here know how to create rules where my user fill up the due date in the ticket and automatically add the fill up due date in front my ticket summary? Example when user s...
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I had a lot of history of request to JIRA ticket service over 2 years. but I haven’t been able to access any of history since some point of time. Also, I can't view the requests I recently submitted....
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Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...
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We have a board in Jira that centralizes the security team's vulnerabilities. The other teams responsible for resolution have their individual boards. The idea here is, we want to link our securi...
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Is it possible to enable login-free portal without allowing auto-created user accounts? We already have email setup to auto-create accounts when our service desk project receives an email and it loo...
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In testing my portal setup, when I click on Help Center, I see the one I am building and the default help center. How can I hide the default help center?
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I'm trying to use a custom field in a virtual agent intent. I added/saved it but it's not displaying when testing. The custom field works when manually creating a ticket in the portal. Any insight o...
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In Opsgenie there is a no-one "user", does anyone know if you can add multiple no-one users? Use case: In the same rotation we have multiple shifts (think three 8-hour shifts in a ...
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All of a sudden, I get to see the last comment on top, from the user's perspective I had this configured to display all comments from old to new, with the detail that the recent entrances were visibl...
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