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Jira Service Management
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I have spent the last two hours googling and trying out stuff, and I feel like this should have a very simple solution, but I have not been able to find an answer to it.. I have the following subtas...
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Hello, We're preparing for our transition to JSM Cloud Standard and have a few questions about its capabilities. In our previous system, we had a customer portal accessible to employees and students...
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How can I configure mail notifications in Jira Service Management so that multiple clients receive a
I am creating a support process in Jira Service Management, and I want to implement mail notifications for multiple clients dynamically. When multiple clients raise a request, they should receive an ...
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Hi all, I've created an automation loop to create sub-tasks based on the number specified in a number field and it is working fine. My automation is based on this article How to create a Dynami...
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Hi, we want to build up a knowledgebase for agents from within the ticket. Kind of instructions for agents, but not visible for customers in normal knowlegdebase. Restricting pages does not work bec...
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Need any ways for showing the SLA hours into days? Did we got any update for that, So it will be useful
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Need any ways for showing the SLA hours into days? Did we got any update for that, So it will be useful
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Hi, good day and hope all is well. I have a use case here. I am building a JIRA automation so that when a ticket is created by cloning an existing ticket, I would like to automatically clear s...
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Hi the JIRA widget on project settings does not have a option to limit the search results to say top 5 or top2 etc. Is there a way to have this configured for JIRA widget
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I want to manage our customer requests and map them to customers that originate from emails, but we do not want to expose any help portal. Is there a way to do so? Another catch, when I add an email...
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How do we display the follow up jiras for each day on a dash board
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We have created a sandbox and have granted users access to Assets via Schema Roles. The Assets option in the banner within the sandbox is not visible, however. How can this be revealed for the whole ...
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On my workflow, once a team member changes the status of an issue to Denied, I don't want them to be able to change it to anything else, essentially locking at that status so it is escalated to a dif...
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hello, i'm having an issue. in JSM, im trying to run a report that shows all of the issues my agents have been assigned to. when i pull this report, i see only names of resolved issues, not all issue...
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I want to edit the format on the notifications the agent gets to show the body of the emails in the ticket description without the format getting all jumbled up. Currently the way our notification sc...
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I created an automation to delete duplicate issues but issues generated in JSM from Opsgenie alert that are duplicated are not auto-deleting. Agent has to manually delete this duplicates. What can be...
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We are trying to track how long an issue stays in specific status. What is the difference between the free app vs the Pro? (What are the limitations of the free version?) Free Version https://mar...
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Hi Community, How to decrease the object attribute (default/Integer) value by 1? - Assets I created an object and set the attribute value count 10. How I can decrease the value of attribute count ...
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Let us say I invited two team mates A and B to be user in Jira. Questions: How to set A to be the Manager of B ? In other words, how to make Jira user to be Manager of another user ?
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Dear friends, I would like to present my context to you. Today we use Jira for internal company requests. The people management team creates admissions requests in the IT project. The IT anal...
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Hi I want to restrict certain people from marking items as "Done" in Jira Cloud. Is this possible? We have over 100 users who can perform this action, but I need to limit it for a few. How can I do ...
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We are shopping for an Incident Management Platform and we had been researching OpsGenie and it looks like that might fit our needs. We understand that functionality is being moved into Service...
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In our project, the Reporter creates a ticket via email. We have requirement to see what Organizations they are a member of and populate the Organization field automatically. If multiple, we co...
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Is there a way within JSM to get a listing of what all projects a user has access rights to? If not, is there an app that provides this functionality?
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The Live version of all our request forms now shows a required field to share the ticket with people. This appeared without warning nor consent. Our users are spamming the entire organization. We ne...
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