Elapsed time report

[Anna Nguyen]

Hi everyone,

Please help me this case:

I followed the instruction as this link Display the actual time or elapsed time of SLA's using Automation to create the elapsed time for first response SLA and resolution time SLA, but when I enable this automation, it showed there are no actions performed as attached image

What's wrong here and what should I do

Best Regards,

[Anusha A · Accepted solution]

Hi Anna,

Thanks for your question on community. 

If the automation trigger returns only one ticket, you can directly use the Edit Issue action to modify it. However, If multiple tickets might be returned, use the For Each component:

• Choose Related Issues and add a JQL filter to specify the tickets.
• Then, use the Edit Issue action inside this loop to update each ticket individually.

This setup ensures compatibility and correct issue handling. For more details, refer to similar Atlassian Community post here.

Regards,

Anusha A

[Hannes Obweger - JXL for Jira]

Hi @Anna Nguyen

if you're open to solutions from the Atlassian Marketplace and don't want this to eat into your Automation budget, you may want to have a look at the app that my team and I are working on: JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of so-called smart columns that aren’t natively available, including [SLA] - Time elapsed (along with many other SLA-related columns).

This is how it looks in action:

As you can see above, you can easily sort and filter by your SLA's elapsed time, and also use it across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Of course, you can also export your data to XSLX (Excel or Google Sheets) or CSV in just two clicks.

This all just works - there's no scripting or automation whatsoever required.

Any questions just let me know,

Best,

Hannes