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Jira Service Management
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I am creating a Java application that allows my customers to be redirected to my support portal to create and manage support requests. I want this redirection to be done automatically without needing...
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I am looking some experience on exition fuctionalities to work use Insight for application managment. Woudl some framework beeing développed to : - Visualiste graph with link between ...
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I have an incident request type which requires the submitter to choose which department(s) should be involved in the incident. Then through Jira automation, I'd like the associated department head(s)...
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Since I am Japanese, I use machine translation. I apologize if the English is difficult to understand. We would like to implement a webhook from the cloud version of JSM to an Ansible server...
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Hi all, I don't find a way to remove or hide the reporter field in the request form. If I access the "Raise a request page" as an Agent I want to remove or hide the "Raise this request on behalf ...
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I want to create an automation to move status following the parent status. In the board there are 3 types of issue Epic, Task, and Sub-Task. I already create rule like iamge below. But it does not wo...
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Hi Team, How do I configure the outgoing mail in JSM? I cannot see any screen visible in the settings system, and the outgoing mail option is not showing. Please let me know how to set up the outg...
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Hi Jira Community! I have a few questions about Jira Forms, as we are looking to use Jira Service Management as part of our new customer feedback management system. Can forms be embedded into our ...
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Hi! In one of the automations where we set duplicated and fields that should be in a ticket duplicate , on for one of the fields Severity we have added this value {{attachment content...
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Hello, i was assigned a report for L3 Support Department. Based on assumptions and rules i managed to create 5 differe...
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Hi Team, Can someone let me know if it is possible to edit the 'Satisfaction' report by adding more fields? I want to add the 'Reporter' and which 'Organisation' we have received the satisfaction ...
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Does anyone know if it is necessary to add a domain to the email domain settings before you can use an email address from that domain in a service project?
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Hi Community, Appreciate your help and guidance to find a complete list of fields for Jira Service Management tickets. For starters, I'd like to get a field in which I can find the date/time that t...
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We're using forms / automation / workflows to accommodate our business procurement approval process. On the last step of the process I would like to assign an approval ID (custom field) and ideall...
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Hey there, I have created an automation where a ticket in JSM project A is put into a specific status, the ticket will be copied to create a ticket in JSM project B. I have been abl...
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I created some groups, then added the group to "approver group" multi group picker but when I wanted to set up an automation such that based on a particular location, the approver group will be a cer...
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Hi, I am trying to hit a third part API, to get the usernames and store these information into Jira Insights. The third party API, returns only 50 results at a time (pagination). How can I use Jir...
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Hello! I'm looking to get some feedback on this topic. Atlassian created a Bug Report for this issue and I'm tracking it but have low confidence it will be fixed anytime soon. After reflecting on th...
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I create a product called "Apolo" I clicked on "Manage data field" I created the fields(Invoice Template, Storage), and enable the issue view. I went to Organizations, I selected "Vallio...
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Hey, I need a JQL query to filter issues that do not have the status "Closed". Currently, I am using the following query: resolution = Unresolved AND Organizations = "Org" Can you help me? Thanks!
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We are revamping several of our JSM portals, and I am editing the text for the portals and for the Help Center. Both of these use markdown. I used to simply use another project that had a markdown p...
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A question for the Atlassian admins here. Our instance has a number of projects sharing a common set of screen schemes. The owner of one project is requesting an additional field that should appear...
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How do I filter in Jira Service Management for processes for applications that are managed by certain attributes/objects? In our assets, application are maintained that have "service units / key use...
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Our customers who raise the bugs/support issues for us have been complaining about the ‘Select All’ option that is not available from the Status drop down as highlighted below. Please can you guide ...
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We have a internal application which is already configured with multiple SSOs from customers who login to the application and already authorised We want an ability for the users to raise Jir...
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