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Jira Service Management
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Hi ALL, Since the consultant's description is not very clear, can someone tell me which specific features are affected, and how can I check if I am using them? The following is the preliminary info...
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Hello! I have added 3 tabs in my sub-task issue type and I need to be able to show certain tabs depending on some conditions. I have an automation in place that creates different sub-tasks with dif...
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Hello, I am new to Jira / Jira Service Management, we're evaluating it as a replacement for our current system. A feature I have found absent from JSM so far is contacting an external party...
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In a Jira project , we have a workflow transition from Resolved to Closed. During this status transition the resolution date is getting updated. However, we would like to preserve the date when...
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Hello Experts, We have a use case where we need to integrate 8X8 Contact Center with our Jira Service Management instance. We have explored the marketplace and do have a plugin but it does not enabl...
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Hi Here is a sample i use a photo for if i insert text here it will get converted. basically i have a json line with "description": with a n a href= hyperlink in it, and while importing it it d...
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...ill be available on issues and for Automation. I would like to setup an automation where an issue is auto-closed with comment based on that "date". If it were a true date field, I could use a s...
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Hi, I'm in the trial period before the migration from server to Cloud and I'm in trouble with the mail request in the Service Project. Even if I've followed these steps: https://confluence.atlassi...
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Through the API, how can I get these values (Active, Support Requested, Deleted)?, it is an attribute of an object
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I am attempting to make a simple automated message when a ticket is triaged in Jira Servicedesk. I want the message to say something like "Hi {{issue.reporter.displayName}}, Your issue has been re...
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We manage a restricted Jira Service Management project and expect to grant customer-level access to an increasing number of external users. I've identified the 'Create a customer' method in the REST ...
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I am trying to create an automation. One ticket will trigger the creation of another ticket. I want to transfer the Asset Field to the new ticket. The asset field is called "Customer Object" or ...
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Hello all, I want to get a list of all of the JIRA tickets that we worked on for the current week. I need the ones that are in any status, even Done. I have no idea how to even begin to do this. ...
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Hi everyone, I have set up my portal so that anyone can raise an issue. But before a user can see their issue Jira seems to send an email asking the user to verify their email. How do I change wha...
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Suppose I created a ticket and later on I realized it the issue was actually on going before the ticket creation date. Then is there any way to update the ticket creation date ?
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We are using Active Directory sync for customers but we have multiple folks with the same name. Customer user picker doesn't show any secondary value to differentiate the two uses so I can't te...
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Hello, When adding in an attachment to the /attachments API endpoint and refrencing the attachment in a link to the /comments API with a link in my payload body, our users are still unable t...
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In Jira Service Management, the 'Requests Deflected' and 'Requests Resolved' metrics only recognize Knowledge Base articles. Since our team handles many diverse requests, our articles...
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I came across Jira tickets and can see that ''//'' is being added as suffix to the reporter's email address. This used to work fine before and nothing has changed. Any solution to resolve this?
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Hi, Just wondering the purpose of this automation that schedules Assets imports. It looks like it just runs the existing configured CSV file. How is running the same CSV file again useful? I'm tryi...
327 views 2 1 Deleted user September 19, 2024 -
We are migrating from our old asset system to Jira Asset Management and everything is going well. But the QR labels are produced with only the Key in human readable text. This is a problem b...
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How can I set stamp first response automatic with out use comment because sometime first reply might be not the first response from my side
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I want to change my team priority list by adding and removing some queues. The problem is that everytime I try to edit a queue in this list I get the message from JIRA that "We couldn’t update the pr...
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Hello We have guests users enabeled to access a particular space in Confluence. At the same time we have two customer portals for two different projects. Do the guest users are able to access those ...
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Dear Atlassian Community, I'm wondering, if there is a solution for HR projects in JSM to directly create/update a user in AD (active Directory) via the Portal or Ticket. Does anyone have experienc...
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