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Jira Service Management
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Automation instructions on this support page do not work. It appears that the smart value either doesn't exist or is empty. Wondering if anyone else has figured out how to do this?
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Hi team, We have a plan to move from Connectwise to JSM cloud. Can anyone guide me the process to start and migrate the data. Any documentation or videos can be helpful.
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We have a JIRA Service Desk project with Request Forms based on issue type and request type. Once a ticket is created, we can add a form to it, but this form needs to be completed by our external cus...
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Hello! How do I get a list of JSM users using a license. I can see in my billing preview that we are using 94 of 100 licenses. When I click on that number it brings me to a list of ALL users. I woul...
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Hello, I have the following scenario: I have 5 connected email accounts on my JSM. Each of them is for a particular team in a department. I want to create an automation rule that assigns the issue w...
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I need to auto the form to the user/reporter to fill out the approval information, is this possible or not? what are the options to approach it. thanks in advance if any one know it.
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I have a JSM board that tracks "hardware" assets, "customer" assets, and "location" assets in each issue. In our organization setup, these assets are all linked (i.e. specific "hardware" are linked t...
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Good afternoon! I am trying to integrate Zabbix with JIRA to automatically create tickets, but I am unable to do so. My Zabbix version is 7.0, and I am using the default Zabbix webh...
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Hello! I am trying to create an AQL for when a value has changed in a custom attribute in Assets. For example, we have a Software object type with multiple user attributes: Technical Resource, Techn...
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Hello, I created an automation rule to send email notifications after an issue is created. Is there any way to add the link of the service inside the email that is being sent from automation? I see w...
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Hi Team, As per the below diagram, the issue is missing approval in Business Approval stage. When requestor raised request, it goes to "Business Approval"(Customer) and there whoever pa...
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So my project currently has to ticket types that I am using for ticket creation externally with the API. I have one form that creates ticket from a phone call and another for email. Is there a way to...
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Dear community I created an automation that, when a ticket is created in an ITSM project, automatically creates an identical ticket within a Jira Software project board. I also set up an aut...
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Buenos días. Solicito su ayuda con un consulta se puede configurara que llegue respuesta de actualización de una solicitud al correo que envió el soporte, me refiero ver la respuesta sin nec...
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I keep seeing this configuration error which is blocking me from using other channel-features like the 'widget' not until this gets resolved. However, based on the problem shown in the scr...
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Is there a way to create a queue to see which tickets the logged-on user is listed as a participant and another for the tickets the logged-on user is listed as an approver?
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Is it possible in Jira SM to have a parent organization that can see the tickets of many child orgs. Such as a company that has subsidiaries? So for instance Parent Company | L...
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Hello, i've changed everything to german so far. The only problem is the registration Email comes in english and i cant find a way to change this. Can someone please help me with this ?
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Hi everyone, I am rather new to Jira and I'm interested in migrating some projects from Flyspray. I've been using the System > External System Import function and picking the "old experience" w...
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Buenas, 1. Me gustaria saber si puedo utilizar a Jira Service como un sistema de ticket. 2. Tambien quiero saber si al terminar una solicitud en el portal de usuario puedo hacer que...
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Hi I'm testing Data manager in assets and in the step off executing the job it give me this error and i don't know how to fix it. Thank you in advance. An error occurred while cal...
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Hello everyone. I am using JIRA Service Management (5.17.0) DataCenter and have set up a service project for the Service Delivery Team. The application runs on a single node (Windows Server)...
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I need to know the creation date, hour and minute of my issues in a search for issues. How can I do?
409 views 4 0 Deleted user November 21, 2024 -
I am trying to set up JSM as a ESM solution in a commercial real estate management setting. My design involves having 1 JSM project per property managed. I've just read that there may be a ha...
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Hello everyone, I am using JIRA Service Management 5.17.0 (Data Center) have a service project which contains incident,service request and change request. Incident and Service request is being ...
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