We have the customer sat sent our when a ticket is resolved/closed. Can we schedule another email to send out another customer satisfaction for the same ticket for another day.
Hi @Willie Bolware , welcome to the Atlassian Community!
Unfortunately, the satisfaction survey is sent when the resolution is set. Here’s a discussion on how to delay this by not setting the resolution right away: https://community.atlassian.com/t5/Jira-questions/Customer-Satisfaction-Survey/qaq-p/1648294
You might also find this older answer from the Atlassian Team helpful: https://community.atlassian.com/t5/Jira-Service-Management/Can-I-configure-the-time-the-satisfaction-survey-will-be/qaq-p/1379775
It looks like both related tickets are still open, so feel free to add your vote there.
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