How can I make it so that when assigning a ticket it is validated that it is in the support group pr

[Victor Tobon]

Hello Atlassian community and I am trying to make a Listener so that when editing the assigne field there is another field called support group with value L1 if the user to whom the request is assigned is not in that group it should be deleted, however I have not been able to share my code

import groovy.json.JsonSlurper

import java.net.URL

import java.net.HttpURLConnection

// Obtener el campo "Grupo de Asignación" por su ID personalizado

def customFieldId = "customfield_10101" // Usa el ID de tu campo personalizado

def groupFieldValue = issue.getCustomFieldValue(customFieldId)

if (groupFieldValue != null) {

    // Usar la API REST de Jira Cloud para obtener los miembros del grupo de soporte

    def groupName = groupFieldValue.toString()

    // Configurar la URL de la API para obtener los usuarios del grupo

    def baseUrl = "https://ejemplo.atlassian.net" // Tu dominio Jira Cloud

    def apiUrl = "/rest/api/3/group?groupname=${groupName}&expand=members"

    // Crear la conexión HTTP y configurar la autenticación

    def encodedAuth = ""

    def connection = new URL(baseUrl + apiUrl).openConnection() as HttpURLConnection

    connection.setRequestMethod('GET')

    connection.setRequestProperty('Authorization', encodedAuth) // Autenticación básica

    // Leer la respuesta de la API

    def response = new JsonSlurper().parseText(connection.inputStream.text)

    // Verificar si la persona asignada está en el grupo de soporte

    def assignee = issue.getAssignee()

    if (assignee != null && assignee.name != null) {

        def assigneeName = assignee.name

        def groupMembers = response.members.collect { it.name }

        if (groupMembers.contains(assigneeName)) {

            return true // La persona asignada está en el grupo

        } else {

            // La persona asignada no está en el grupo, retornar false

            return false

        }

    } else {

        // Si no hay una persona asignada o el nombre es nulo

        return false

    }

}

return false // Si no se encuentra el valor del grupo, retornamos false

[Tuncay Senturk _Snapbytes_]

Hi @Victor Tobon 

Your code seems OK, considering the fact that you set up a token and use for your connection.

For the rest, let me try to give you some snippet which may lead you to the right point.

def response = new JsonSlurper().parseText(connection.inputStream.text)
def members = response?.members?.values?.collect { it.accountId } ?: []

def assignee = issue.getAssignee()
if (assignee != null && !members.contains(assignee.getKey())) {
  // Assignee is not in the support group; delete the custom field value
  def customFieldManager = ComponentAccessor.getCustomFieldManager()
  def customField = customFieldManager.getCustomFieldObject(customFieldId)
  issue.setCustomFieldValue(customField, null)

  def issueManager = ComponentAccessor.getIssueManager()
  issueManager.updateIssue(event.getUser(), issue, EventDispatchOption.DO_NOT_DISPATCH, false)

  log.info("Custom field 'Support Group' value cleared because assignee is not in the group.")
}

 I hope it helps