Can you create a queue where tickets from specific email addresses land in ?

[Vincent van den broek]

Can we create a queue where tickets are assignd to automatically based on the senders email address ? example, tickets from multiple email addresses that land in one queue ? 

[Walter Buggenhout]

Hi @Vincent van den broek and welcome to the Community!

Tickets don't "land in a queue" - they land in your service project and a queue is nothing more than a filtered list that displays tickets that match certain criteria.

But - having said that - that means that you can indeed create a queue that displays tickets matching your desired criteria, as long as you can translate those criteria into JQL. For your case, that would be something like:

reporter in (email1, email2, email3, ...)

Assuming that you probably don't want to see the same requests in other queues for new tickets, it might be interesting to exclude those email addresses from the queue's underlying queries of the other queues then - optionally.

Hope this helps!