I need to find a method to view the time each tech spends on a ticket, time spent on certain request types and which customers are consuming the most of my departments time. We are using Jira Service Desk
Community moderators have prevented the ability to post new answers.
You can use Jira Rest Api GET /rest/api/2/issue/{issueIdOrKey}. It will return all worklogs for an issue. You can build your report using this data.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.