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JSD Canned Response get custome fields

Jordan Berry
Contributor
May 16, 2018

Is it possible to get custom fields found in the ticket put into a canned response? (using the built in feature, not the pro plugin by Spartez)

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ASweeten
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 18, 2018

Hi Jordan,

Unfortunately, there is no way to achieve this with the out-of-the-box feature-set.  I understand the usefulness of such functionality, so I went ahead and opened up a JAC Suggestion for this, JSDSERVER-5812.  Alternatively, you could customize a solution on your own that works similarly to the Spartez one.  

~Andrew

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