Jira Service Management

Hi, JIRA Service Desk is not work correctly Mail Handler. My ID support@mobile-os.com is public mail-box, not valid mail-id.  So I created valid mail-id, support_splunk@mobile-os.com with p...

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Hi all, My company will have s single service desk with around 200 organizations. We'd like to set up the default SLA like this. Bronze package: Time to first Response: 24 hours Time to Resolut...

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Hi all, We're trialing Jira Service Desk at the moment and there's one thing I can't get my head around. We have around 200 customers and we want them all to log in to the one place to log tickets,...

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Hello, we're currently evaluating "Jira Core" for internal project management and "Jira Service Desk" for customer support. Recently I came across the "linked issue" feature and was wondering if an ...

• issue-link
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I am having trouble getting my transition automations to work and I'm not sure what I'm doing wrong. I need issues to transition from Waiting on Customer to Assigned to Agent when a comment is added ...

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Our email address that creates cases is a part of a larger email group, but when replies are made to the thread, it creates new issues rather than adding comments to the case itself. Any suggestions?

• email
• jira-service-desk
• request

I have a Service Desk project that I create issues in via a portal. I'd like to be share the issue I created with others. When I go to my requests and look at a specific issue I see the share icon, a...

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I can call out Approver/Reporter in an Automation Email.  ${recipient.name} .... etc. How do I call out Approver/Reporter in Automation Comment? Thanks! Ian

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We have the JIRA Service Desk Email Channel configured for for public signup (rather than restricted). This is fine for 90% of the email going to our support@companyname.com address....

• email
• jira-service-desk

If we are developing a new portal front end for JIRA (using REST API to create issues), instead of using default portal, is it possible to access the Metadata values in JIRA database directly? We wa...

• custom-field
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• metadata

Hello everyone, First of all let me provide some details about my setup: - Jira Service Desk V 3.9.1 - Dedicated Server (no cloud hosting) - Active Directory queried via LDAP on Win Server 2012 R...

• active-directory
• jira-service-desk

1. How to set Approval mechanism work flow. 2. How to add different types of issues

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Hi all,  I would like to make a oto transition as two number custom field. And I am using jmwe plugin "Transition Issue" post function. My fields are "Cost" and "Value".  If  Value &l...

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When a reporter reports an issue to Jira service desk and me as an admin comments with a public comment I would like the reciepent of the comment, ie the reporter to see the whole history in the e...

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Wondering if we have any template for specifying Hours and Minutes in separate adjacent forms. Can someone please share links/plugins if we have any?  Maybe as below format:

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Hi,  I've updated customer notification template but I need to add button inside 'Request created' event (html codes instead of just plain text), Anyway to do that?

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• notification
• template

Please advise on how to setup dkim record for jira, I have followed the instruction given by Jira and it’s still same.

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Hello, i've a problem with JIRA SD. There are lot use cases that a Servicedesk Agent open a issue via JIRA SD. He get's the Organization from a local cmdb via nfeed and the Service Portal Request ...

• customer-portal
• jira-service-desk
• organization

I get the below error when installing my license. It seems I have installed Data Center instead Server module and hence the license is incompatible. What should I do? Should I unistall the whole JIRA...

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I'd like to understand what all the possible valid values are for request-channel-type.  Is it just 'email' and 'portal'?  If so, is the request-channel-type for the widget 'portal'?

• automation
• jira
• jira-service-desk

Hi there , I am new to jira workflows. Can you please point me to any weblike to create a change management work flow?

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Hi,   I am new to JIRA service desk.    WE want to show all comments in descending order in email notification on public comment addition.   Is there any way to do it?

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I'm trying to find the "request-channel-type" field in the database (SQLSERVER) and I can not find it. Could someone tell me in which table can I find this information?

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We are unable receive email as a request in JIRA Service Desk application after configuring Incoming email/ and email setting. Can someone help me ASAP?

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Snap! Can't view this page! You need to be a Service Desk Agent......

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