I have deleted certain request types but when i go to helpcenter and search those request types are coming up. How do I stop this.
All the tickets located in my Jira Service Desk have gone. No elements in "Completed last 30 days" . We began using the software the very last week. The curious thing is that I can access a ticket th...
As a reporter of Service Desk task, I am not receiving an email notification when a comment is added. Based on the setting, the reporter of the task should be receiving this each time. Also, I do not...
Hi, Problem Each time users that send emails to a designated mailbox from which Jira retrieves them in order to create new tickets or add comments to existing ones usually contain footers with comp...
Hi, Is it possible to transition an issue after a certain amount of days? Thanks
echnical details Log's referral number: fffd7e02-acd5-41b9-94b2-2b75f845ffc1 Cause Referer URL: Unknown java.lang.NullPointerException java.lang.NullPointerException
Can anybody give me some advice on how I can create a filter within JIRA Service Desk that show tickets that have been created during the current day? So, at any point during the day, I can che...
Is it possible to parse automatically the email request content?
I have a self-hosted Jira SD instance and we are observing the following: 1: Customer emails our inbound support email 2: Ticket creates 3: Customer gets auto-notification that the ticket was crea...
I want to be able to automate the filling of the 'organization' field on a transition. How can I do this? I dont' see this option in the list of post-functions.
I can't move an issue from one project to another. I am an admin and when click on ... from issue menu, I see a dropdown with many option but 'Move' is missing. Any idea where did move go?
Hello, I want to know how to Customise the KB help label "what do you need help with ?" contained in the JSD portal. Any ideas please ? Many thanks.
Hello, Here is my thing, need a bit of advice. I have a JIRA SD project connected to confluence space (and in order to do that, confluence needs to be given public access). Now I am displaying k...
Need some help with email notification in jira cloud . Whenever a issue is created a notification email is sent to the reporter by default. I want to send notifications to the reporter and other part...
Hi All I would like to get feedback from the customers we serve through the Jira Service Desk, and turned on the satisfaction survey. The problem is that the satisfaction enquiry appears at the bot...
I would like to assign my newly created issue to a particular person based on the user picker filed value. In my workflow, when a person creates a new issue he choose a person using the user picker ...
Hi, Anybody knows the name and location of the file i need to change to disable "edit your profile" in the servicedesk? Found a similar topic for confluence here However i am unable to find ...
Hi All, We have 15 agent licences for Jira Service Desk. We are planning to buy Jira Suite Utility Plugin for our implementation. Can you please confirm we should buy it for 25 users (as per pricin...
Would it be possible to add custom field to an organization? I'd like to be able to add an "SLA Package" field to each org and then set my SLA rules to do something different depending on the valu...
Hi All, When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things.... A) Edit the filter for the qu...
I want my portal to allow anyone to create issues, but I do not want them to be able to see the list of previously registered customers. How do I turn that off?
Hi, Is it possible to disable or hide the recent link list on the customer portal? Thank you.
Hi there, We followed all instructions to enable service desk notifications and set the TO fields to Reportes and Customers Involved. We have a working SMTP server (JIRA Emails are being sent). Ju...
All, I'll start with the caveat that a similar question has been raised https://community.atlassian.com/t5/Questions/Add-a-Custom-field-multi-level-cascading-select-field-to-Service/qaq-p/600470...
Hi, We are creating linked issues through the "Create linked issue" options under "More". I would like to add some custom fields in the description. For example, we have a field for the merchant to ...
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