Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi, Our service desk relies heavily on Customer Email Notifications. Can we somehow change what address this is sent from? Today it says for example "jira@mail-eu.atlassian.net <jira@mail-eu.atl...
-
I would like to gather satisfaction ratings sooner then when the ticket is resolved. Does anyone know how I can add this to other emails? Also, is there a way to add it on the ticket in the portal? ...
-
We self-host JIRA and Confluence but have just started using JIRA Service Desk in the Cloud. We'd like to link JIRA and JIRA Service Desk but want to lock this connection down to keep our system secu...
-
Canned responses can use vaiables, like ${issue.reporter.name}. I would also like to have the assignee as a variable, like ${issue.assignee.name}. with this you can create a response with a signature...
-
Dear all, we face the following issue. At the beginning the SLAs for two type of requests were all in Time to First Response - for incident and SR, but after that we've wanted to report o...
-
Hi all, I am trying to set some fields as "required" inside a request type of my service desk, but it seems impossible to set the drop-down menu with the "yes" option. I click "update", but nothi...
-
Hello, I am a new Jira user and I am trying to understand how it works. When I open the agents' portal (as in the image below), I see all the requests from my customers with relevant information in...
-
I've set up an Automation so that the status of a ticket is changed from "Waiting to customer" to "In Progress" when a customer replies. This is the transition: WHEN: Comment added IF: Issue matc...
-
Hey, we already use JIRA Service Desk and are happy with it. But there is one thing, that is very common for us, but we don't find any information about it in the tool. Is it possible to speci...
-
Hi, I have set up Confluence and started drafting my knowledge base but i cant seem to link it back to my project. On my project it has "Knowledge base" and then just says "Search for a...
496 views 1 0 Deleted user July 24, 2018 -
I want to react on a change in a custom field with Jira ServiceDesk Automation. I didn't find a trigger for that.
-
I have a jira service desk account now i want to transfer it to other account. need help how to do this. Regards, Venu K
-
Has anyone found a way to customize what columns are displayed to organizations on the Requests page? Also how can an organization (client) export this list?
-
The default workflow that gets created when a Jira Service Desk project is created looks like this: I cannot find any documentation beyond the general Jira material that relates to this workflow, ...
-
Hi Everyone! could you indicate what is the way to configure jira service desk to put a DNS, currently the instance is configured by the port http://10.197.8.49:8443, but the idea is to solve by the...
-
Greetings! I'm trouble-shooting why the Approver on our Change Management project isn't getting notified that they must approve the ticket. Under Customer notifications, I can see "Appr...
-
We have been using Jira Service Desk for a few months now, and just noticed that email attachments are not attaching to the tickets on replies anymore. The initial email will generate the ticket and ...
-
Is there a way for us to receive notifications when someone responds to the satisfaction email? We want to be able to respond back to them as fast as possible asking them how we can improve upon the ...
-
I'd like to better understand how many of our customers are landing on the page and also how many are accessing the different forms regardless of whether they submit a request. Is this possible?
-
When scanning for accessibility with "Siteimprove Accessibility Checker" The scanner noted that the Jira Helpdesk widget contains and "empty iframe" and will not pass WCAG AA. The code is from ...
-
I have a Jira Service Desk application, I would like to create clients that could only view the issues of an organization. How to make? When you insert a client into an organization, it can create i...
-
Estimados; La mejor add-on para sacar reportes de jira service desk?. A espera de su respuesta.
-
Hello, What is the best way to create a Kanban and Scrum boards in a Service Desk Project? Actually i can't do this in the Service Desk Project. I want to create the scrum board that has an issues...
-
One of my employees, ysmoon@bluefrog.co.kr, has not received an email to change his password. No matter how I click send mail, mail does not come. So I can not use jira. Please check this out. I have...
-
In my organization, all connected users have access to all projects, and the problem is there! so, how can i limit access to my project to a specific population assigned ? Thank you. ...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST | ||
| February 17, 2025 1:01 AM PST |