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ServiceDesk queues automated polling

Jaewan Kim
August 2, 2018

Can we modify the queue polling frequency on ServiceDesk? 

1 answer

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2018

Hi Jaewan,

 

Currently, it's not possible to set the polling frequency of queues.

We had a feature request that was closed as "Won't fix":

https://jira.atlassian.com/browse/JSDSERVER-2254

In regards to the queue polling, the queues will be force refreshed every 2 minutes, but if there are updates in the meantime, the queues should refresh after 1 minute at the latest. 

I'm sorry that we can't be more helpful on it at this time.

Regards,

Angélica

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