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Jira Service Management
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Hi there We have a workflow that requires another activity to be executed as part of the workflow. The overall SLA incorporates the time allocated to the other dependent activity. One of the ...
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I have different organizations in JSD, with more than one client, each one of them. When a ticket is added, send mail to all the different clients of the organization. How can I do so that I do not...
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I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client (who is a Service Desk Customer and I added to the Service Desk Team) to be able to see all requests (rea...
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We have multiple JIRA Service Desk projects set up, where our customers can file feature requests and bug reports. These requests then map to issues in multiple JIRA Software projects for e...
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Hi, I try to develop a plugin and I need to know the creation date of each user. I don't think that it's possible using java classes so I try to use ActiveObject but I didn't know how to do that. &...
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Hello, I'm trying to figure out how to (if at all possible) turn Jira Service Desk issues into TFS work items. In practice, I'd love to be able to "convert" a reported bug or a service request in my...
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We would love to add the issue key in a comment we want to add sometimes (cannot use the built in notification in the service desk since it is not all the time). We have an automation rule that will ...
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Hi, I'm trying to automate some parts of our service desk. One task is automatically adding the project lead as request participant whenever an user requests access to a project as an administrator,...
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Hi, just installed service desk and when i try to create a new project i get an error "Hmm... we c."
here is the log: 2018-05-22 08:28:05,245 http-nio-8070-exec-21 ERROR gvaisman 508x1237x1 14zn6d6 192.168.0.231 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptio...
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Hi All, We have a helpdesk that is linked to Knowledge Base space in Confluence. When we type a request, the link to topics with the same word appears under suggestions. Now the problem is ...
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Simply workflow. When I open a ticket I would like to see all tickets also in our system for that customer. In the Activity section it would be handy to have another TAB which has Issues....
474 views 4 0 Deleted user May 21, 2018 -
Customer tried to attach a MS Excel 2016 file and could not.
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Hi, I'm using a Jira Sofware Cloud version and I'd like to have the same rich test area I have while writing this very same question but in Jira it's seems quite complex. For example I cannot...
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We started with just IT using JIRA Service Desk however, over the past 6 months we have created separate Service Desk projects for Legal, Payroll, and Marketing. These stem from different requirement...
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Hi All, I am looking for a method to disable the creation of new requests through the customer portal in Jira Service Desk whilst keeping the ability to comment on existing requests. My first ...
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Hi, Can someone tell me how to set the approver in the Change Management workflow for JIRA Service Desk workflow to the component lead? Rather than users selecting an approver f...
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Hello! We have emails being rejected because there is a filter in the service desk. How can we disable it? Best regards, Helena Peixoto.
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HI there I wish to pre-populate the "Summary" field with "Customer Request Type" in Jira Service Desk. My research has suggested using the "Behaviours" function which comes with ScriptRunner but th...
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In my form, I have created the custom field, so that from the Portal you can select the approving user, or verifying user of the ticket. In the portal, I would like that in this personalized field y...
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User name shows as gibberish instead. Anyone else having this issue?
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Hi there I have 3 x custom fields which were optional. I was asked to make them mandatory. Went to the default Jira field configuration and changed the 3 fields to be "required". Went to the reque...
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My users are attaching images to their tickets but other users that are included in the ticket cannot simply click on the image to view it. They have to login to the Portal to do this. Is there a w...
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Hello, I have a question about JIRA DESK. The issue is that I have a development area with 3 levels of experience, and I need that when my client creates the request, it is assigned to my level 1 t...
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Today, I noticed I have this extra little option/section in our service desk tickets (may have been there longer... but I just noticed it). Is there a way to remove it?
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