Jira Service Management

There is a word that I am searching for and I only get results of the word exactly as it is. For example when searching for "words" the results shows: -Letters and words -Big words but the result ...

• jira-service-desk

We wanted to give the rights to a user who already has the access of Jira service desk. We don't want to give the rights of Jira software but wanted to give enough rights to agent to create new repor...

• jira-service-desk

Hi, I want to use ServiceDesk as my support tool for external users. I need to receive multiple incoming emails and have them open tickets, with the requester being imported from our internal DB (Po...

• atlassian-marketplace
• elements-connect
• jira-service-desk

Hi, We want to use the knowledge base feature of the JIRA ServiceDesk. But (as far as I know) this is only possible when: 1) the knowledge base space allows anonymous access 2) the servicedes...

• jira-service-desk

Hi to all,  We  are using JIRA Servicedesk and Confluence. I am currently testing, how we can use the Knowledge Base feature of Servicedesk.  I managed to link the servicedesk and th...

• confluence
• jira-service-desk

Unable to access the JIRA Servie Desk,  Error Message Shows "Unexpected exception during JIRA startup. This JIRA instance will not be able to recover".  

• jira-service-desk

We are in process of creating separate Project in our existing jira instance but how to use existing components for this new jira projects. Unable to find the way for the same. Please sugge...

• jira-service-desk

Hi all, how do I indicate a project`s duration (start to end date) and can I set an alert or disable any ticket creation once the project has ended. Anyone please advise me on this, thank you. Reg...

• jira-service-desk

Is it possible to configure alerts to be send before SLA get breached.  There is standard automation rule  is     1). At risk (30 min remaining)     2). Due soon (60 m...

• jira-service-desk

Hi Everyone, I want to create some kind of automated process when a bug is created via email. This will check whether there is a match between a specific field(Summary/Description) and the sam...

• jira-service-desk

Hello, I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to g...

• jira-service-desk

Hello,   My service desk 3.4.0 shows only type,Id,summary,servicedesk,status and reporter when customer goes to my Requests or organisation requests. Is there a way to show assignee column in...

• jira-service-desk

Hi

• jira-service-desk

I've read the postings regarding how to customize the Service Desk Customer Portal to include your company branding - but it seems like all you can do is add your company logo. Is there a way to make...

• customer-portal
• jira-service-desk

I want to hide for anonymous users for all Jira pages. Include */secure/Dashboard.jspa. And do redirect to the login page in Service Desk. But not in the Jira dashboard. How can I do that? I use a pr...

• jira-service-desk

i want to get the update ticket event (generic one) rather update each and every component of ticket. How can i Do that.

• jira-service-desk

Hi all,  How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue.. In my dashboard it ...

• jira-service-desk

Hello, after our customers (b2b) were saddened not to be able to use dashboards and reports and the filter functions for the tickets in the customer portal are really insufficient, we decided to rel...

• agent
• jira-service-desk
• permission
• role

I am looking to implement the widget option, but have a couple of queries: 1) How to get the email to auto-populate for a logged-in user? I have a standard web application, where-in the user needs t...

• jira-service-desk

Our environment has lets say has 4 support options that a user can contact. The way we have it setup now for each of those environment we setup a project. so lets say we have a Help Desk, Netw...

• jira-service-desk

We currently have two instances of JIRA.  The most current one is in the cloud with Atlassian.  The second is an old version JIRA v7.3.6 on one of our private servers that I need to decom. ...

• jira-service-desk

In general the automation works with Issues created by Jira like Service request, but I did add a new Issue type - IT Help, same workflow, same screen, but it doesn't work with the new Issue type. ...

• jira-service-desk

Hello, When I'm on an issue in Jira Service Desk (connected to a Confluence knowledge base), if I click on "Create an article" to create a new KB article, I only get to choose between "Troubleshooti...

• confluence
• jira-service-desk

When looking at our customer portal, although the type of request (icon) shows on the customer view, there is no way of the customer distinguishing between whether the issues they have raised are inc...

• issue-type
• jira-service-desk

Hi,   I would like to be able to export Jira Service Desk graphs (not just their csv forms) into something pdf or something simililar.  It would be nice if it worked too with the gadgets...

• jira-service-desk