Jira Service Management

The Jira Service Desk Project, Settings - > Notifications  Notification Schema has Issues Created and the notification is for Watchers, Current Assignee and Reporter. We currently have Agen...

• jira-service-desk

Our users would like a way to search off of status when looking at the list of tickets. Is there a way to allow customer portal users to search or filter on a specific status? Any suggesti...

• jira-service-desk

We are looking into which Service desk software to use and need SSO for our 500 employees to a knowledge base etc. Can Identity manager handle that for the Customers in Jira Service desk or will&nbsp...

• jira-service-desk
• cloud
• jira-cloud
• sso

hallo Everyone,   I would like to raise a bug in Jira Service Desk.   I noticed that when I a set of custom fields as required in the field configuration settings and then create reques...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I am running a jira service desk 3.4.2. My email notifications were working fine and with no problem. However, since two weeks, I noticed that only users with agent role receive emai...

• email
• jira-service-desk
• notification

Hi guys, We've recently migrated to Jira Service Desk and everything's been working fine for the last two weeks, but yesterday afternoon I set some fields as "required" on the service desk field con...

• jira-service-desk

Hi all,  I renewed (don't upgrade or update) our instance licence for JSD and then some permissions got broken.  Our JSD version is 2.5.9 and Jira version is 6.4.12.  After this ope...

• jira-service-desk

I want multiple words in comment contains automation rule. for ex. if comment contains "approved" or "ok" then ticket will be approved on both words.

• jira-service-desk

I am putting together a chain of approval. I do not know how to do it, I have a custom field that allows you to select different values. I need that when a value is selected, it has a user associate...

• jira-service-desk

Database monitoring This page allows you to monitor JIRA's database connection usage. You can use this information to tune the size of JIRA's connection pool and to diagnose performance problems. Se...

• jira-service-desk

Hello, I have a situation where I need to auto-populate the Original Estimate field with 0:15m instead of the standard 0:00m with after the issue is created.   When I have attempted to c...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I have a situation where I need the Reporter Field re-populated after the issue is created. When a new issue lands in JSD via email it automatically drops the sender's email address into the...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Support Team, We are getting the error: The user "mjacques" does not have permission to view this issue. This user will not be added to the watch list.   We are already installed the wat...

• jira-service-desk
• jira-service-desk-server
• server

i use the following script to add myself and another team member to be watchers of ALL tickets.... as you can imagine it gets a little daunting.   import com.atlassian.jira.component.Component...

• jira-service-desk

We have created some GREAT content in our Knowledge base site, however the Atlassian Jira Service Desk (cloud hosted) portal renders the pages VERY narrow (TONS on white space on each side) of the co...

• jira-service-desk
• cloud
• jira-cloud
• knowledge-base

Our users are wondering if there is anyway to separate the internal and external comments?  Instead of a stream with the internal and external comments mixed together they are essentially wantin...

• cloud
• jira-service-desk

Hi, According to our organization, a Project Leader of a Service Desk Project should be able to : manage his/her queues manage his/her SLA manage his/her report manage his/her request types ma...

• jira-service-desk
• jira-service-desk-server
• server

I can not access to my linsence

• jira-service-desk

In JIRA Service Desk, how can one query for Service Request tickets without approvers? status = "Waiting for approval" AND resolution = Unresolved and Approvals = ???

• cloud
• jira-service-desk
• jira-service-desk-server
• server

Hi, There was an issue: https://jira.atlassian.com/browse/JSDSERVER-5645 It should be fixed in JSD 3.12.2: https://confluence.atlassian.com/servicedesk/issues-resolved-in-3-12-2-950293951.html Tod...

• jira-service-desk
• jira-service-desk-server
• server

I've just found how to do it and I can't remove this publish. https://community.atlassian.com/t5/Jira-questions/How-to-move-the-issue-to-another-queue-in-the-same-project/qaq-p/78958

• cloud
• jira-service-desk
• jira-service-desk-cloud

Dears, we are trying to change the status of ticket to "resolve" in mobile version but we can't. We see the following text "1- Please add comment" but the comment exists. Please help us to resol...

• jira-service-desk
• mobile

Hello Team, I have service desk request section on view issue screen which has request type and channel fields. I would like to hide that section. Can you please guide me how that can done.

• jira-service-desk

We have organised our request types into groups but once the issue is raised the group is not displayed on the issue so. How can we get the group to display so that we can allocate to agents based on...

• jira-service-desk

HR team get notifications when issues created or updated on the HR Project but during the week end they are not available. During the weekend only (Sat , Sun), we need to let the "Workers Head" rece...

• app
• jira-server
• jira-service-desk
• notification