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Jira Service Management
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Hi Atlassian Community, For the project I am working on, our team will be using JIRA Service Desk Cloud, among other things, as the middle of a chain for processing ticket requests. This should resu...
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...till don't have a solution yet. In C:\Program Files\Atlassian\JIRA\bin>tomcat8w //ES//JIRAServiceDesk170418102xxx I Enabled TLS in Java with -Dmail.imap.starttls.enable=true When I u...
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Hello Atlassian Community, I have no clue what I need to do in detail but I know what I want in the end, which is something. The goal would be that the transition from pending -> 1st line will be...
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I have added two custom fields a numeric and a radio button to my Project. I can see them under the Project settings/Issue types when I look on the Fields tab for this Issue Type, so they are correc...
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Hi, I have several request types in my service desk project and they all use the same workflow. I want to be able to send emails (with issue details) to team members based on the request type...
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In a Jira issue search, there are two arrows in the top right hand side of the screen which permit the user to navigate to the next and previous issues in that list. These have keyboard shortcu...
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Hello, I have the need to have different permissions/views in the portal. I have external customers that need to see certain request types groups/actions and then my internal staff have other ...
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Hello there We are having a very hard time personalizing the feel an look of our Help Desk portal for our customers, because of the additional alternative of having a Customer Portal. Allow m...
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Hello, Looking for guidance on JSD Cloud for email replies from distribution email group members on the original email; not from the JSD response with ticket key. Replies are creating duplicate tick...
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I am writing the sql for a custom report that displays dates. In the database the date field is a bigint field with that looks like "1516391122438", is there a way to convert this to a normal d...
2,194 views 4 0 Deleted user May 30, 2018 -
I see "Approver" in the list of fields but it doesn't show the person marked as approving our request. We have a group, any one of which can approve, the UI shows who approved, but the name doe...
955 views 3 4 Deleted user May 30, 2018 -
Hi, Service desk systems générally use 3 levels: Category/Type/Item when categorizing a customer request. How can i get these levels using Jira servie desk? Thanks
2,697 views 10 0 Deleted user May 30, 2018 -
Hi, We would like to see statistic of how many problems with solve using knowledge article, so we can see article effectiveness under reports. But our report is always 0. So my question is, how de w...
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Recently we have updated Universal Plugin manager plugin after that request type form fields are blank. UPM version - 2.22.11 JIRA version - 7.7
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When a customer sends an email, a ticket is created, but the customer does not receive an automated reply mail. I've gone through the mail and notification configuring documents and made sure i have ...
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I made a new calender with dates of vacation and i want to use this calender also for other projects. Can you help me?
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Hi We generete code for server ID A389-QEGD-D0O3-82KY Generated code not accepted wit message "This license is not valid. Please check if the entered data is correct. If the problem persists, ...
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Hi, I am sure I have a setting off somewhere but I have tried everything. My portal customers do not see any submitted issues. We just migrated from another desk software and I manually put all of t...
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In Jira Servicedesk: how can we have emails that are generated from the agent's comments be sent from the email box we configured (atcliente@ourcompany.com.ar) instead of beiing sent from jira@...
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For an instance of Service Desk, I want to manage multiple customers within a single project. Specifically, I want to Allow a customer to log in to the portal or send an email to a support pro...
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Is there a way to run a report to see where all of my tickets fall in the SLA schema? For example I would like to see a list of tickets that will be created as a CRITICAL (maj...
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Hello, I have a problem with the version of jira software. I bought the latest license for jira software and service desk, but I get a message that these two versions will not work together. Why? Ho...
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Hi, Currently receiving this error "Cannot delete a field that is required by Jira or Jira Service Desk", when selecting edit fields within Requests types. Currently using the default...
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Is there any way in JIRA Server of setting a custom location for backups. As default it's /var/atlassian/application-data/jira/export Are there also any options that can remove any files afte...
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Hi, after having trouble with enabling the service desk (see here), I now face the Error mentioned in the title of this question. I understand that this error is caused by a misstake i made dur...
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